Q: I just got an ipod 4th gen from a friend and i went to go put in my apple id and when i hit sign in it says "cannot connect to iTu ... I just got an ipod 4th gen from a friend and i went to go put in my apple id and when i hit sign in it says "cannot connect to iTunes Store". What do i do please help more
-
All replies
-
Helpful answers
-
Jan 27, 2016 6:24 AM in response to frostyjoe1999by joe_7399,Hi frostyjoe1999,
Thanks for using the Apple Support Communities!
I understand that your iPod touch is having trouble connecting to the iTunes Store. We know that situations like this can be frustrating, but we are here to help!
To begin troubleshooting, I would suggest working through the following sections from the included article.
Before you begin
- Make sure that you can access the Internet on your computer or device.
- Make sure that your computer meets the iTunes minimum system requirements.
- Make sure that your operating system is up to date.
Mac: From the menu bar at the top of your computer screen, choose Apple () > Software Update to see if updates are available for your computer.
Windows: Go to Microsoft's Windows Update webpage.
On your iPhone, iPad, or iPod touch
If you can't connect to the iTunes Store on your iPhone, iPad, or iPod touch:
- Make sure that your date, time, and time zone are correct. Tap Settings > General > Date & Time. Time Zone might list another city in your time zone.
- Make sure that your iOS software is up to date. Tap Settings > General > Software Update to check for updates. You can also connect your iOS device to iTunes and click Check for Update on your device's Summary page.
- Check and verify that you're in range of a Wi-Fi router or base station. If you're using cellular service, make sure that cellular data is turned on from Settings > Cellular. If you're connected to cellular data, larger items might not download. You might need to connect to Wi-Fi to download apps, videos, and podcasts.
- Make sure that you have an active Internet connection. Check your device's user guide for help with Internet connection.
- Check to see if other devices, such as portable computers, are able to connect to the Wi-Fi network and access the Internet.
- Reset your Wi-Fi router by turning it off and then on again.
If there's still an issue, learn what to do if your device won't connect to a Wi-Fi network.
If you can’t connect to the iTunes Store - Apple Support
Best!
