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iMac late 2009 keeps rebooting

Hi All,


I have a older iMac (late 2009) that keeps rebooting on me. I have run all the hardware diagnostics I could find and it seems solid but when I book it to full OS it reboots any ware between a day and a week.I can't read kernel dumps so I have no clue why it's rebooting. I am afraid it going to turn out to be the motherboard but as I said it seems solid under diagnostics, stayed up forever. It has been happening regardless of the OS on it so points to hardware problem.


I did buy the device used, it had been dropped but after replacing the glass it booted just fine and seemed to run ok for a while, full disclosure. I know PC desktops can get dusty inside causing over heating and I would just crack the case and blow it out, does the same thing happen to iMacs?


What would you kind folks need from me to help? A crash dump?


Tom

iMac, OS X El Capitan (10.11.3), late 2009, 16Gb mem, 1Tb HD

Posted on Jan 25, 2016 5:15 PM

Reply
21 replies

Jan 26, 2016 10:05 AM in response to tomarseneault

Yes, the whole thing and do a copy and paste. If you cannot then please post an EtreCheckreport of your system. We can then look for obvious issues. Please click the link, download the app and run the report. Once you have the report, please copy and paste it to your reply to this post.


If you would like more info on what EtreCheck is, simply click the link and you will find a description of the app.

Jan 29, 2016 9:52 AM in response to rkaufmann87

Had another crash and got the popup screen at boot, here is the output from that. Also got the same symptoms in SafeMode as well, a crash after a day and a half; logged if but not working on it at the time. Some other information, not sure if this is related as i hear of a number having the same issue but I keep having applications crash, mostly the browsers (Chrome an Safari) but also Mail and my Desktop Clock app. not so much other apps. I use OpenOffice a lot and it's been stable (until the system crashes). I run fsck periodically after crashes to keep my FS in good shape and I TimeMachine my main drive. .


Tom


===============================================================


Anonymous UUID: A145EB79-3E17-5F41-7B09-F91AFCAD0024


Tue Jan 26 10:46:23 2016


*** Panic Report ***

panic(cpu 1 caller 0xffffff800eb08635): "hfs_swap_HFSPlusBTInternalNode: catalog record #76 keyLength=28 expected=30\n"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3247.10.11/bsd/hfs /hfs_endian.c:578

Backtrace (CPU 1), Frame : Return Address

0xffffff802273bd40 : 0xffffff800e6e5307

0xffffff802273bdc0 : 0xffffff800eb08635

0xffffff802273be00 : 0xffffff800eb07503

0xffffff802273be50 : 0xffffff800eaf7bd7

0xffffff802273be80 : 0xffffff800e938e1a

0xffffff802273bf90 : 0xffffff800e939db0

0xffffff802273bfb0 : 0xffffff800e7d15d7


BSD process name corresponding to current thread: kernel_task


Mac OS version:

15B42


Kernel version:

Darwin Kernel Version 15.0.0: Sat Sep 19 15:53:46 PDT 2015; root:xnu-3247.10.11~1/RELEASE_X86_64

Kernel UUID: AB5FC1B4-12E7-311E-8E6F-9023985D8C1D

Kernel slide: 0x000000000e400000

Kernel text base: 0xffffff800e600000

__HIB text base: 0xffffff800e500000

System model name: iMac10,1 (Mac-F2268DC8)


System uptime in nanoseconds: 1763146030846118

last loaded kext at 1761706852183232: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f90cf2000, size 32768)

last unloaded kext at 1761794053561287: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f90cf2000, size 32768)

loaded kexts:

org.virtualbox.kext.VBoxNetAdp 4.3.26

org.virtualbox.kext.VBoxNetFlt 4.3.26

org.virtualbox.kext.VBoxUSB 4.3.26

org.virtualbox.kext.VBoxDrv 4.3.26

com.apple.filesystems.smbfs 3.0.0

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 4.4.2f1

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.kext.AMDFramebuffer 1.3.8

com.apple.driver.AGPM 110.20.21

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleHDA 272.50.31

com.apple.driver.AppleMikeyDriver 272.50.31

com.apple.driver.AppleHV 1

com.apple.driver.AppleBacklight 170.8.1

com.apple.ATIRadeonX2000 10.0.0

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.2f1

com.apple.driver.AudioAUUC 1.70

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleMCCSControl 1.2.13

com.apple.kext.AMD4600Controller 1.3.8

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleIRController 327.5

com.apple.driver.Oxford_Semi 3.7.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 37

com.apple.iokit.SCSITaskUserClient 3.7.7

com.apple.iokit.IOAHCIBlockStorage 2.8.0

com.apple.driver.usb.AppleUSBOHCIPCI 1.0.1

com.apple.driver.AppleFWOHCI 5.5.2

com.apple.driver.AirPort.Atheros40 700.74.5

com.apple.driver.AppleAHCIPort 3.1.5

com.apple.nvenet 2.0.22

com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleACPIButtons 4.0

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 4.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 163

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.iokit.IOUSBUserClient 900.4.1

com.apple.iokit.IOSurface 108.0.1

com.apple.iokit.IOSerialFamily 11

com.apple.driver.CoreCaptureResponder 1

com.apple.driver.DspFuncLib 272.50.31

com.apple.kext.OSvKernDSPLib 525

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.2f1

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.driver.AppleHDAController 272.50.31

com.apple.iokit.IOHDAFamily 272.50.31

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.driver.IOPlatformPluginFamily 6.0.0d7

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleSMBusController 1.0.14d1

com.apple.kext.AMDSupport 1.3.8

com.apple.AppleGraphicsDeviceControl 3.11.33b1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.kext.triggers 1.0

com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1

com.apple.iokit.IOAudioFamily 204.1

com.apple.vecLib.kext 1.2.0

com.apple.driver.usb.AppleUSBHub 1.0.1

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7

com.apple.iokit.IOBluetoothFamily 4.4.2f1

com.apple.iokit.IOUSBHIDDriver 900.4.1

com.apple.iokit.IOFireWireSerialBusProtocolTransport 2.5.1

com.apple.iokit.IOFireWireSBP2 4.2.7

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.7

com.apple.iokit.IOBDStorageFamily 1.8

com.apple.iokit.IODVDStorageFamily 1.8

com.apple.iokit.IOCDStorageFamily 1.8

com.apple.iokit.IOAHCISerialATAPI 2.6.2

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

com.apple.driver.usb.AppleUSBOHCI 1.0.1

com.apple.iokit.IOFireWireFamily 4.5.8

com.apple.iokit.IO80211Family 1101.24

com.apple.driver.corecapture 1.0.4

com.apple.iokit.IOAHCIFamily 2.8.0

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.usb.AppleUSBEHCI 1.0.1

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.NVSMU 2.2.9

com.apple.driver.AppleEFINVRAM 2.0

com.apple.iokit.IOUSBHostFamily 1.0.1

com.apple.driver.AppleUSBHostMergeProperties 1.0.1

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 415

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 4.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Jan 29, 2016 3:02 PM in response to tomarseneault

Here is EtreCheck output:



EtreCheck output

EtreCheck version: 2.7.8 (238)

Report generated 2016-01-29 14:54:44

Download EtreCheck from http://etrecheck.com

Runtime 2:50

Performance: Excellent


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Remove] links to remove adware.

Click the [Check files] link for help with unknown files.


Problem: Computer is restarting

Description:

Computer reboot with a kernel panic every few days


Hardware Information:

iMac (27-inch, Late 2009)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac10,1

1 3.06 GHz Intel Core 2 Duo CPU: 2-core

16 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1067 MHz ok

BANK 1/DIMM0

4 GB DDR3 1067 MHz ok

BANK 0/DIMM1

4 GB DDR3 1067 MHz ok

BANK 1/DIMM1

4 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n


Video Information:

ATI Radeon HD 4670 - VRAM: 256 MB

iMac 1920 x 1080


System Software:

OS X El Capitan 10.11.1 (15B42) - Time since boot: about 2 days


Disk Information:

ST31000528ASQ disk0 : (1 TB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Toms Mac (disk0s2) / : 999.35 GB (128.22 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


HL-DT-ST DVDRW GA11N ()


USB Information:

Microsoft Microsoft® Nano Transceiver v2.0

CHESEN PS2 to USB Converter

MOSART Semi. 2.4G Keyboard Mouse

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

Apple Card Reader

Apple Inc. Built-in iSight


Firewire Information:

HGST G-Drive Mobile 800mbit - 800mbit max

EFI (disk1s1) <not mounted> : 210 MB

G-DRIVE mobile (disk1s2) /Volumes/G-DRIVE mobile : 999.86 GB (89.20 GB free)


Configuration files:

/etc/sudoers, File size 1305 but expected 2299

/etc/launchd.conf - File exists but not expected


Gatekeeper:

Mac App Store and identified developers


Adware:

Omnibar

/Library/PrivilegedHelperTools/com.genieoinnovation.macextension.client

Searchme

~/Library/Application Support/com.genieoinnovation.Installer

4 adware files found. [Remove]


Unknown Files:

~/Library/LaunchAgents/com.nchsoftware.wavepad.schedule.LikeSurvey.plist

/Library/LaunchDaemons/org.freedesktop.dbus-system.plist.mp_1398644886

/Library/LaunchAgents/org.freedesktop.dbus-session.plist.mp_1398644886

3 unknown files found. [Check files]


Kernel Extensions:

/Library/Application Support/VirtualBox

[loaded] org.virtualbox.kext.VBoxDrv (5.0.14) [Support]

[loaded] org.virtualbox.kext.VBoxNetAdp (5.0.14) [Support]

[loaded] org.virtualbox.kext.VBoxNetFlt (5.0.14) [Support]

[loaded] org.virtualbox.kext.VBoxUSB (5.0.14) [Support]


/Library/Extensions

[not loaded] com.Logitech.Control Center.HID Driver (3.9.1 - SDK 10.8) [Support]

[not loaded] foo.tap (1.0) [Support]

[not loaded] foo.tun (1.0) [Support]


/System/Library/Extensions

[not loaded] com.Logitech.Unifying.HID Driver (1.3.0 - SDK 10.6) [Support]


~/Desktop/HardwareMonitor.app

[not loaded] com.bresink.driver.BRESINKx86Monitoring (9.0) [Support]


Startup Items:

ChmodBPF: Path: /Library/StartupItems/ChmodBPF

tap: Path: /Library/StartupItems/tap

tun: Path: /Library/StartupItems/tun

Startup items are obsolete in OS X Yosemite


Launch Agents:

[running] com.Logitech.Control Center.Daemon.plist [Support]

[loaded] com.citrix.AuthManager_Mac.plist [Support]

[running] com.citrix.ReceiverHelper.plist [Support]

[running] com.citrix.ServiceRecords.plist [Support]

[loaded] org.freedesktop.dbus-session.plist [Support]

[loaded] org.freedesktop.dbus-session.plist.mp_1398644886 [Support]

[loaded] org.gpgtools.Libmacgpg.xpc.plist [Support]

[loaded] org.gpgtools.gpgmail.enable-bundles.plist [Support]

[loaded] org.gpgtools.gpgmail.patch-uuid-user.plist [Support]

[loaded] org.gpgtools.gpgmail.updater.plist [Support]

[loaded] org.gpgtools.macgpg2.fix.plist [Support]

[running] org.gpgtools.macgpg2.shutdown-gpg-agent.plist [Support]

[loaded] org.gpgtools.macgpg2.updater.plist [Support]

[loaded] org.macosforge.xquartz.startx.plist [Support]


Launch Daemons:

[running] com.adobe.ARM.[...].plist [Support]

[failed] com.adobe.fpsaud.plist [Support]

[loaded] org.freedesktop.dbus-system.plist [Support]

[loaded] org.freedesktop.dbus-system.plist.mp_1398644886 [Support]

[loaded] org.gpgtools.gpgmail.patch-uuid.plist [Support]

[loaded] org.macosforge.xquartz.privileged_startx.plist [Support]

[loaded] org.virtualbox.startup.plist [Support]


User Launch Agents:

[loaded] com.adobe.ARM.[...].plist [Support]

[running] com.akamai.single-user-client.plist [Support]

[loaded] com.google.keystone.agent.plist [Support]

[loaded] com.nchsoftware.wavepad.schedule.LikeSurvey.plist [Support]

[loaded] org.virtualbox.vboxwebsrv.plist [Support]


User Login Items:

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Users UNKNOWN (missing value)

Canon IJ Network Scanner Selector EX Application Hidden (/Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app)

Softmatic DesktopClock XL UNKNOWN (missing value)

AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

Dyn Updater Application (/Applications/Dyn Updater.app)

TuneupMyMac UNKNOWN (missing value)

uTorrent Application (/Applications/uTorrent.app)

Dock Clock 3 Application (/Applications/Dock Clock 3.app)

Mach Clock Application (/Applications/Mach Clock.app)

EvernoteHelper Application (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)

Dropbox Application (/Applications/Dropbox.app)


Other Apps:

[loaded] com.10101software.dockclock3.51232

[running] com.apple.xpc.launchd.oneshot.0x10000034.Dock Clock 3

[running] com.apple.xpc.launchd.oneshot.0x10000035.Mach Clock

[running] com.apple.xpc.launchd.oneshot.0x10000036.Adobe Reader and Acrobat Updater

[running] com.apple.xpc.launchd.oneshot.0x10000041.EtreCheck

[running] com.dyn.updater.52512

[running] com.evernote.EvernoteHelper.57632

[running] com.getdropbox.dropbox.51872

[loaded] com.machsoftwaredesign.clock.60512

[running] jp.co.canon.cijscannerregister.87072

[running] jp.co.canon.ij.CNSSelectorAgent.86432


Internet Plug-ins:

FlashPlayer-10.6: Version: 18.0.0.232 - SDK 10.6 [Support]

QuickTime Plugin: Version: 7.7.3

AdobePDFViewerNPAPI: Version: 11.0.13 - SDK 10.6 [Support]

AdobePDFViewer: Version: 11.0.13 - SDK 10.6 [Support]

Flash Player: Version: 18.0.0.232 - SDK 10.6 Outdated! Update

Default Browser: Version: 601 - SDK 10.11

CitrixICAClientPlugIn: Version: 11.9.15 - SDK 10.9 [Support]

JavaAppletPlugin: Version: Unknown Check version


User internet Plug-ins:

WebEx64: Version: 1.0 - SDK 10.6 [Support]


Safari Extensions:

Omnibar Adware! [Remove]

Searchme Adware! [Remove]

Evernote Web Clipper

savekeep


3rd Party Preference Panes:

Akamai NetSession Preferences [Support]

Flash Player [Support]

GPGPreferences [Support]

Logitech Control Center [Support]

MouseLocator [Support]


Time Machine:

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Toms Mac: Disk size: 999.35 GB Disk used: 871.13 GB

Destinations:

G-DRIVE mobile [Local]

Total size: 999.86 GB

Total number of backups: 40

Oldest backup: 4/28/15, 12:13 AM

Last backup: 1/29/16, 2:27 PM

Size of backup disk: Too small

Backup size 999.86 GB < (Disk used 871.13 GB X 3)


Top Processes by CPU:

5% WindowServer

2% Mach Clock

2% ScreensharingAgent

2% kernel_task

1% screensharingd


Top Processes by Memory:

1.49 GB com.apple.WebKit.WebContent(8)

1.10 GB kernel_task

492 MB softwareupdated

475 MB installd

377 MB storedownloadd


Virtual Memory Information:

5.46 GB Free RAM

11.00 GB Used RAM (1.60 GB Cached)

0 B Swap Used


Diagnostics Information:

Jan 29, 2016, 01:18:51 PM /Library/Logs/DiagnosticReports/installd_2016-01-29-131851_[redacted].cpu_resou rce.diag [Details]

/System/Library/PrivateFrameworks/PackageKit.framework/Resources/installd

Jan 27, 2016, 05:07:13 PM /Library/Logs/DiagnosticReports/Kernel_2016-01-27-170713_[redacted].panic [Details]

Jan 27, 2016, 05:06:22 PM Self test - passed

Jan 27, 2016, 04:32:07 PM /Library/Logs/DiagnosticReports/installd_2016-01-27-163207_[redacted].cpu_resou rce.diag [Details]

Jan 27, 2016, 03:58:18 PM /Library/Logs/DiagnosticReports/storedownloadd_2016-01-27-155818_[redacted].cpu _resource.diag [Details]

/System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Resources/st oredownloadd

Jan 27, 2016, 08:07:12 AM /Library/Logs/DiagnosticReports/ScreenSaverEngine_2016-01-27-080712_[redacted]. cpu_resource.diag [Details]

/System/Library/Frameworks/ScreenSaver.framework/Resources/ScreenSaverEngine.ap p/Contents/MacOS/ScreenSaverEngine

Jan 27, 2016, 07:34:09 AM /Library/Logs/DiagnosticReports/backupd_2016-01-27-073409_[redacted].cpu_resour ce.diag [Details]

/System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd

Jan 27, 2016, 07:04:23 AM ~/Library/Logs/DiagnosticReports/ContainerMetadataExtractor_2016-01-27-070423_[ redacted].crash

/System/Library/PrivateFrameworks/CloudDocsDaemon.framework/XPCServices/Contain erMetadataExtractor.xpc/Contents/MacOS/ContainerMetadataExtractor

Jan 26, 2016, 10:46:24 AM /Library/Logs/DiagnosticReports/Kernel_2016-01-26-104624_[redacted].panic [Details]

Jan 5, 2016, 10:27:57 PM /Library/Logs/DiagnosticReports/Kernel_2016-01-05-222757_[redacted].panic [Details]



Jan 29, 2016 3:35 PM in response to tomarseneault

It's not likely that they're causing panics but you've got adware installed and they must be removed. The simple method is to download and run MalwareBytes http://www.adwaremedic.com/index.php

The more tedious but usually equally effective Apple method Stop pop-up ads and adware in Safari - Apple Support

I use and recommend MalwareBytes although someone will be along soon scolding you for considering it. Your choice.

Adware:

Omnibar

/Library/PrivilegedHelperTools/com.genieoinnovation.macextension.client

Searchme

~/Library/Application Support/com.genieoinnovation.Installer

4 adware files found. [Remove]

Feb 3, 2016 9:58 AM in response to tomarseneault

Fixed the boot. It was the regular problem I have heard of other having. A reboot from a remote console does not reboot the machine but does drop it down to single user (a guess on my part, the screen had not changed, but was frozen, but it was inaccessible from Internet) power button and all was good.


Machine was up and running for 3 days the crashed. Not activity at the time.

iMac late 2009 keeps rebooting

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