tomarseneault
Level 1 (0 points)

Q: iMac late 2009 keeps rebooting

Hi All,

 

I have a older iMac (late 2009) that keeps rebooting on me. I have run all the hardware diagnostics I could find and it seems solid but when I book it to full OS it reboots any ware between a day and a week.I can't read kernel dumps so I have no clue why it's rebooting. I am afraid it going to turn out to be the motherboard but as I said it seems solid under diagnostics, stayed up forever. It has been happening regardless of the OS on it so points to hardware problem.

 

I did buy the device used, it had been dropped but after replacing the glass it booted just fine and seemed to run ok for a while, full disclosure. I know PC desktops can get dusty inside causing over heating and I would just crack the case and blow it out, does the same thing happen to iMacs?

 

What would you kind folks need from me to help? A crash dump?

 

Tom

iMac, OS X El Capitan (10.11.3), late 2009, 16Gb mem, 1Tb HD

Posted on Jan 25, 2016 5:15 PM

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tomarseneault

Q: iMac late 2009 keeps rebooting

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  • by Mike Sombrio,

    Mike Sombrio Mike Sombrio Jan 25, 2016 6:57 PM in response to tomarseneault
    Level 6 (17,261 points)
    Apple Watch
    Jan 25, 2016 6:57 PM in response to tomarseneault

    Post a recent panic log Mac OS X: How to log a kernel panic - Apple Support Be sure to include the hardware profile at the end, it's important.

  • by tomarseneault,

    tomarseneault tomarseneault Jan 26, 2016 9:46 AM in response to Mike Sombrio
    Level 1 (0 points)
    Jan 26, 2016 9:46 AM in response to Mike Sombrio

    My iMac is late 2009, 3.06GHz processor, 16GB memory, 1TB SATA Harddrive, and ATI Radeon HD 4670 256Mb

     

    Is that good enuf for hardware profile or do you want System report? Also how to post panic log, keeps killing my browser window when I tried to cut and paste it in. I do not see an attache button on the editor.

     

    Tom

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Jan 26, 2016 9:49 AM in response to tomarseneault
    Level 9 (58,875 points)
    Photos for Mac
    Jan 26, 2016 9:49 AM in response to tomarseneault

    Please post the last panic log, to learn how to do this please click Mac OS X: How to log a kernel panic - Apple Support. Once you have the complete log, copy and paste it in the reply to this message.

  • by tomarseneault,

    tomarseneault tomarseneault Jan 26, 2016 9:52 AM in response to rkaufmann87
    Level 1 (0 points)
    Jan 26, 2016 9:52 AM in response to rkaufmann87

    Is this what you need?

    iMac is late 2009 27", 3.06GHz Intel Core 2 Duo, 16GB mem, 1TB SATA Harddrive Journaled HFS+ filesystem, ATI Radeon HD 4670 256MB,

  • by tomarseneault,

    tomarseneault tomarseneault Jan 26, 2016 10:00 AM in response to tomarseneault
    Level 1 (0 points)
    Jan 26, 2016 10:00 AM in response to tomarseneault

    How do I post the panic log? It kills my browser window when I try and cut/paste it. Do you need the whole thing? Its 350KB is size.

     

    Also I'm pretty sure that it's solid in safe mode, but I'll try it again tonight.

     

    Tom

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Jan 26, 2016 10:05 AM in response to tomarseneault
    Level 9 (58,875 points)
    Photos for Mac
    Jan 26, 2016 10:05 AM in response to tomarseneault

    Yes, the whole thing and do a copy and paste. If you cannot then please post an EtreCheck report of your system. We can then look for obvious issues. Please click the link, download the app and run the report. Once you have the report, please copy and paste it to your reply to this post.

     

    If you would like more info on what EtreCheck is, simply click the link and you will find a description of the app.

  • by tomarseneault,

    tomarseneault tomarseneault Jan 29, 2016 9:52 AM in response to rkaufmann87
    Level 1 (0 points)
    Jan 29, 2016 9:52 AM in response to rkaufmann87

    Had another crash and got the popup screen at boot, here is the output from that. Also got the same symptoms in SafeMode as well, a crash after a day and a half; logged if but not working on it at the time. Some other information, not sure if this is related as i hear of a number having the same issue but I keep having applications crash, mostly the browsers (Chrome an Safari) but also Mail and my Desktop Clock app. not so much other apps. I use OpenOffice a lot and it's been stable (until the system crashes). I run fsck periodically after crashes to keep my FS in good shape and I TimeMachine my main drive. .

     

    Tom

     

    ===============================================================

     

    Anonymous UUID:      A145EB79-3E17-5F41-7B09-F91AFCAD0024

     

    Tue Jan 26 10:46:23 2016

     

    *** Panic Report ***

    panic(cpu 1 caller 0xffffff800eb08635): "hfs_swap_HFSPlusBTInternalNode: catalog record #76 keyLength=28 expected=30\n"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3247.10.11/bsd/hfs /hfs_endian.c:578

    Backtrace (CPU 1), Frame : Return Address

    0xffffff802273bd40 : 0xffffff800e6e5307

    0xffffff802273bdc0 : 0xffffff800eb08635

    0xffffff802273be00 : 0xffffff800eb07503

    0xffffff802273be50 : 0xffffff800eaf7bd7

    0xffffff802273be80 : 0xffffff800e938e1a

    0xffffff802273bf90 : 0xffffff800e939db0

    0xffffff802273bfb0 : 0xffffff800e7d15d7

     

    BSD process name corresponding to current thread: kernel_task

     

    Mac OS version:

    15B42

     

    Kernel version:

    Darwin Kernel Version 15.0.0: Sat Sep 19 15:53:46 PDT 2015; root:xnu-3247.10.11~1/RELEASE_X86_64

    Kernel UUID: AB5FC1B4-12E7-311E-8E6F-9023985D8C1D

    Kernel slide:    0x000000000e400000

    Kernel text base: 0xffffff800e600000

    __HIB  text base: 0xffffff800e500000

    System model name: iMac10,1 (Mac-F2268DC8)

     

    System uptime in nanoseconds: 1763146030846118

    last loaded kext at 1761706852183232: com.apple.driver.AppleXsanScheme    3 (addr 0xffffff7f90cf2000, size 32768)

    last unloaded kext at 1761794053561287: com.apple.driver.AppleXsanScheme    3 (addr 0xffffff7f90cf2000, size 32768)

    loaded kexts:

    org.virtualbox.kext.VBoxNetAdp    4.3.26

    org.virtualbox.kext.VBoxNetFlt    4.3.26

    org.virtualbox.kext.VBoxUSB    4.3.26

    org.virtualbox.kext.VBoxDrv    4.3.26

    com.apple.filesystems.smbfs    3.0.0

    com.apple.driver.AppleHWSensor    1.9.5d0

    com.apple.driver.pmtelemetry    1

    com.apple.iokit.IOUserEthernet    1.0.1

    com.apple.iokit.IOBluetoothSerialManager    4.4.2f1

    com.apple.driver.AppleUpstreamUserClient    3.6.1

    com.apple.Dont_Steal_Mac_OS_X    7.0.0

    com.apple.kext.AMDFramebuffer    1.3.8

    com.apple.driver.AGPM    110.20.21

    com.apple.driver.AppleMikeyHIDDriver    124

    com.apple.driver.AppleOSXWatchdog    1

    com.apple.driver.AppleHDA    272.50.31

    com.apple.driver.AppleMikeyDriver    272.50.31

    com.apple.driver.AppleHV    1

    com.apple.driver.AppleBacklight    170.8.1

    com.apple.ATIRadeonX2000    10.0.0

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport    4.4.2f1

    com.apple.driver.AudioAUUC    1.70

    com.apple.driver.ACPI_SMC_PlatformPlugin    1.0.0

    com.apple.driver.AppleLPC    3.1

    com.apple.driver.AppleIntelSlowAdaptiveClocking    4.0.0

    com.apple.driver.AppleMCCSControl    1.2.13

    com.apple.kext.AMD4600Controller    1.3.8

    com.apple.filesystems.autofs    3.0

    com.apple.driver.AppleIRController    327.5

    com.apple.driver.Oxford_Semi    3.7.1

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0

    com.apple.BootCache    37

    com.apple.iokit.SCSITaskUserClient    3.7.7

    com.apple.iokit.IOAHCIBlockStorage    2.8.0

    com.apple.driver.usb.AppleUSBOHCIPCI    1.0.1

    com.apple.driver.AppleFWOHCI    5.5.2

    com.apple.driver.AirPort.Atheros40    700.74.5

    com.apple.driver.AppleAHCIPort    3.1.5

    com.apple.nvenet    2.0.22

    com.apple.driver.usb.AppleUSBEHCIPCI    1.0.1

    com.apple.driver.AppleRTC    2.0

    com.apple.driver.AppleHPET    1.8

    com.apple.driver.AppleACPIButtons    4.0

    com.apple.driver.AppleSMBIOS    2.1

    com.apple.driver.AppleACPIEC    4.0

    com.apple.driver.AppleAPIC    1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient    218.0.0

    com.apple.nke.applicationfirewall    163

    com.apple.security.quarantine    3

    com.apple.security.TMSafetyNet    8

    com.apple.driver.AppleIntelCPUPowerManagement    218.0.0

    com.apple.iokit.IOUSBUserClient    900.4.1

    com.apple.iokit.IOSurface    108.0.1

    com.apple.iokit.IOSerialFamily    11

    com.apple.driver.CoreCaptureResponder    1

    com.apple.driver.DspFuncLib    272.50.31

    com.apple.kext.OSvKernDSPLib    525

    com.apple.driver.AppleBacklightExpert    1.1.0

    com.apple.iokit.IONDRVSupport    2.4.1

    com.apple.iokit.IOBluetoothHostControllerUSBTransport    4.4.2f1

    com.apple.iokit.IOFireWireIP    2.2.6

    com.apple.driver.AppleHDAController    272.50.31

    com.apple.iokit.IOHDAFamily    272.50.31

    com.apple.driver.IOPlatformPluginLegacy    1.0.0

    com.apple.driver.AppleSMBusPCI    1.0.14d1

    com.apple.driver.IOPlatformPluginFamily    6.0.0d7

    com.apple.iokit.IOSlowAdaptiveClockingFamily    1.0.0

    com.apple.driver.AppleSMC    3.1.9

    com.apple.driver.AppleSMBusController    1.0.14d1

    com.apple.kext.AMDSupport    1.3.8

    com.apple.AppleGraphicsDeviceControl    3.11.33b1

    com.apple.iokit.IOGraphicsFamily    2.4.1

    com.apple.kext.triggers    1.0

    com.apple.driver.usb.IOUSBHostHIDDevice    1.0.1

    com.apple.iokit.IOAudioFamily    204.1

    com.apple.vecLib.kext    1.2.0

    com.apple.driver.usb.AppleUSBHub    1.0.1

    com.apple.iokit.IOSCSIBlockCommandsDevice    3.7.7

    com.apple.iokit.IOBluetoothFamily    4.4.2f1

    com.apple.iokit.IOUSBHIDDriver    900.4.1

    com.apple.iokit.IOFireWireSerialBusProtocolTransport    2.5.1

    com.apple.iokit.IOFireWireSBP2    4.2.7

    com.apple.driver.usb.AppleUSBHostCompositeDevice    1.0.1

    com.apple.iokit.IOSCSIMultimediaCommandsDevice    3.7.7

    com.apple.iokit.IOBDStorageFamily    1.8

    com.apple.iokit.IODVDStorageFamily    1.8

    com.apple.iokit.IOCDStorageFamily    1.8

    com.apple.iokit.IOAHCISerialATAPI    2.6.2

    com.apple.iokit.IOSCSIArchitectureModelFamily    3.7.7

    com.apple.driver.usb.AppleUSBOHCI    1.0.1

    com.apple.iokit.IOFireWireFamily    4.5.8

    com.apple.iokit.IO80211Family    1101.24

    com.apple.driver.corecapture    1.0.4

    com.apple.iokit.IOAHCIFamily    2.8.0

    com.apple.iokit.IONetworkingFamily    3.2

    com.apple.driver.usb.AppleUSBEHCI    1.0.1

    com.apple.iokit.IOUSBFamily    900.4.1

    com.apple.driver.NVSMU    2.2.9

    com.apple.driver.AppleEFINVRAM    2.0

    com.apple.iokit.IOUSBHostFamily    1.0.1

    com.apple.driver.AppleUSBHostMergeProperties    1.0.1

    com.apple.driver.AppleEFIRuntime    2.0

    com.apple.iokit.IOHIDFamily    2.0.0

    com.apple.iokit.IOSMBusFamily    1.1

    com.apple.security.sandbox    300.0

    com.apple.kext.AppleMatch    1.0.0d1

    com.apple.driver.AppleKeyStore    2

    com.apple.driver.AppleMobileFileIntegrity    1.0.5

    com.apple.driver.AppleCredentialManager    1.0

    com.apple.driver.DiskImages    415

    com.apple.iokit.IOStorageFamily    2.1

    com.apple.iokit.IOReportFamily    31

    com.apple.driver.AppleFDEKeyStore    28.30

    com.apple.driver.AppleACPIPlatform    4.0

    com.apple.iokit.IOPCIFamily    2.9

    com.apple.iokit.IOACPIFamily    1.4

    com.apple.kec.Libm    1

    com.apple.kec.pthread    1

    com.apple.kec.corecrypto    1.0

  • by tomarseneault,

    tomarseneault tomarseneault Jan 29, 2016 9:56 AM in response to tomarseneault
    Level 1 (0 points)
    Jan 29, 2016 9:56 AM in response to tomarseneault

    Oh Yes, one other thiing. About 2 years ago I did a fresh format and reinstall of the OS from the diag boot screen, then did do a Time Machine restore after that. Was no better.

     

    Tom

  • by tomarseneault,

    tomarseneault tomarseneault Jan 29, 2016 10:27 AM in response to tomarseneault
    Level 1 (0 points)
    Jan 29, 2016 10:27 AM in response to tomarseneault

    One more thing. Here are the temperature sensors output. Not sure what normal is but some look pretty hot.

     

    Tom

     

    temp.JPG

  • by Mike Sombrio,

    Mike Sombrio Mike Sombrio Jan 29, 2016 11:35 AM in response to tomarseneault
    Level 6 (17,261 points)
    Apple Watch
    Jan 29, 2016 11:35 AM in response to tomarseneault

    Update your Virtual Box software and see if that helps. I would still like to see the hardware profile that is at the end of the panic report.

  • by tomarseneault,

    tomarseneault tomarseneault Jan 29, 2016 3:02 PM in response to tomarseneault
    Level 1 (0 points)
    Jan 29, 2016 3:02 PM in response to tomarseneault

    Here is EtreCheck output:

     

     

    EtreCheck output

  • by tomarseneault,

    tomarseneault tomarseneault Jan 29, 2016 3:12 PM in response to tomarseneault
    Level 1 (0 points)
    Jan 29, 2016 3:12 PM in response to tomarseneault

    I'm pretty sure I was getting the reboots before I installed Virtual box, but to be safe I just now updated to current as you suggested.

     

    Tom

  • by Mike Sombrio,

    Mike Sombrio Mike Sombrio Jan 29, 2016 3:35 PM in response to tomarseneault
    Level 6 (17,261 points)
    Apple Watch
    Jan 29, 2016 3:35 PM in response to tomarseneault

    It's not likely that they're causing panics but you've got adware installed and they must be removed. The simple method is to download and run MalwareBytes http://www.adwaremedic.com/index.php

    The more tedious but usually equally effective Apple method Stop pop-up ads and adware in Safari - Apple Support

    I use and recommend MalwareBytes although someone will be along soon scolding you for considering it. Your choice.

    Adware: ⓘ

        Omnibar

        /Library/PrivilegedHelperTools/com.genieoinnovation.macextension.client

        Searchme

        ~/Library/Application Support/com.genieoinnovation.Installer

        4 adware files found. [Remove]


  • by tomarseneault,

    tomarseneault tomarseneault Jan 29, 2016 4:07 PM in response to Mike Sombrio
    Level 1 (0 points)
    Jan 29, 2016 4:07 PM in response to Mike Sombrio

    Yeah, I saw the ad ware and I downloaded the tool and removed them but the iMac hung on a reboot (pings but nmap shows no ports open and I can;t ssh or vnc into it) and I'm remote so I need to get home and fix it. I also plan on running a FSCK (disk check at the diag screen) at the same time then rerun EtreCheck.

     

    Tom

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