Close
Q: Touch screen not responding on iPad air
-
Jan 27, 2016 8:32 AMby alex_h1,Hello Jcalarese,
Thanks for using Apple Support Communities.
I understand that your iPad's screen is completely unresponsive to touch. Given you will not be able to restart it normally, you will need to force it to restart. For further assistance please follow through the steps below.
Make sure that your hands are clean and dry, then try these steps:
- If you have a case or screen protector on your device, try removing it.
- Clean the screen with a soft, slightly damp, lint-free cloth.
- Unplug your device.
- Restart your device. If you can't restart it, you can force restart your device.
If your touchscreen still doesn't respond like it should, contact Apple Support or take your device to an Apple Retail Store or Apple Authorized Service Provider.
If the screen on your iPhone, iPad, or iPod touch doesn‘t respond to touch
Take care.
