ChrisHockley

Q: Lost fingerprint recognition on iPad; unable to create another

I Have lost fingerprint recognition and unable to create a new one

iPad Air, iOS 9.2.1

Posted on Jan 26, 2016 2:37 AM

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Q: Lost fingerprint recognition on iPad; unable to create another

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  • by jason269,

    jason269 jason269 Jan 27, 2016 8:46 AM in response to ChrisHockley
    Community Specialists
    Jan 27, 2016 8:46 AM in response to ChrisHockley

    Hi, Chris.  

     

    Thank you for visiting Apple Support Communities.  

     

    I understand that Touch ID is no longer working and you are unable to enroll any new fingerprints.  Here are some troubleshooting steps that I would recommend going through for this issue.  

     

    Get help with Touch ID

    Sometimes, you'll need to enter your passcode or Apple ID instead of using Touch ID:

     

    • If you've just restarted your device
    • If your fingerprint isn't recognized five times in a row
    • If you haven't unlocked your device in more than 48 hours 

     

    • If you've just enrolled or deleted fingerprints
    • If you're trying to open Touch ID & Passcode in the Settings menu
    • If Require Password is set to Immediately under Settings > General > Restrictions

     

    If you still need help, follow these steps. Try again after each step:

    1. Make sure you have the latest version of iOS.
    2. Make sure that your fingers and the Home button are clean and dry.1 For the Home button, use a clean, lint-free cloth to wipe off any dirt or debris.
    3. Your finger should cover the Home button completely, touching the surrounding metal ring. While Touch ID is scanning, you shouldn't press down hard, tap too quickly, or move your finger around.
    4. If you're using a case or screen protector, make sure it doesn't cover the Home button or the surrounding ring.
    5. Tap Settings > Touch ID & Passcode. Make sure that iPhone Unlock or iTunes & App Store is on, and that you've enrolled one or more fingerprints.
    6. Try enrolling a different finger.
    7. If you can't enroll any of your fingers, take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support.

     

    Use Touch ID on iPhone and iPad

     

    Cheers