Q: I have an iPhone 5 and when I tried to reset the phone I needed to put in a passcode but this is not the passcode I set to unlock ... I have an iPhone 5 and when I tried to reset the phone I needed to put in a passcode but this is not the passcode I set to unlock it and I have no idea what code it would be. Can anyone help? more
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Jan 26, 2016 3:21 AM in response to robynfromzwby D.Cohen,Maybe you mean the restrictions passcode?
If you lose or forget your Restrictions passcode, you'll need to erase your device and then set it up as a new device to remove the Restrictions passcode. Restoring the device using a backup won't remove the passcode.
Use Restrictions on your iPhone, iPad, and iPod touch - Apple Support