lallana

Q: i have iphone4 the mouthpiece earpiece and speaker out not working buh when someone calls you it rings

i hve iphone4 i cn nt hear and the reciever cn nt also hear me when i make calls and also when i put it loud speaker i cn nt hear pls someone help with it

Posted on Jan 26, 2016 6:38 AM

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Q: i have iphone4 the mouthpiece earpiece and speaker out not working buh when someone calls you it rings

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  • by judysings,

    judysings judysings Jan 27, 2016 11:43 AM in response to lallana
    Community Specialists
    Jan 27, 2016 11:43 AM in response to lallana

    Hello lallana, 

    If you are having issues with the audio on your iPhone, the resource below will provide some troubleshooting steps.  Do you have your iPhone in a case?  First try removing it to see if that makes a difference.

    Get help with hardware features on your iPhone, iPad, and iPod touch

    Acoustic-speaker/microphone/receiver

    Get help with these issues:

    If you can‘t hear a person on a call or voicemail or if the sound isn‘t clear on your iPhone

    When you're on a call or listening to voicemail on your iPhone, you might not be able to hear a person's voice clearly. Or you might hear crackling, static, or generally poor sound quality. Learn what to do. 

    iPhone Volume and Receiver

    Turn up the volume

    While you're on a call, adjust the volume with the volume buttons. Make sure that you can see the volume indicator on the screen when you press the volume buttons.

    Check the connections

    If your iPhone is connected to a headset, you won't be able to hear through the iPhone receiver or using speakerphone. Follow these steps, testing after each.

    1. Make sure that you don't have anything plugged in to the headphone jack or the dock connector.
    2. Go to Settings > Bluetooth and turn off Bluetooth.

    Clear the receiver

    The iPhone receiver won't work properly if it's blocked or dirty.

    Follow these steps, testing after each:

    • Make sure nothing is blocking the receiver, such as a case or film.
      If you have a new iPhone, remove the plastic film on the front and back of the device.
    • Check the receiver opening to see if it's blocked or dirty. If necessary, clean the receiver opening with a clean, small, dry, soft-bristled brush.
    • While you're on a call, turn on speakerphone. If you still can't hear, then your network or reception could be the issue. Try calling again later or from a different location.

    Check the receiver

    Follow these steps to see if the issue is with your receiver or your network:

    1. Open the Voice Memos app and record a short audio clip.
    2. Tap   in the upper-right corner of your screen to switch playback between the speaker and receiver.
    3. Tap   to play the voice memo through the receiver on your device.
    4. If you hear the voice memo and it sounds normal (without distortion, crackling, or static), there might be an issue with your carrier network or voicemail system. If you still hear no sound or poor quality sound, contact Apple Support.

    Take care,