jennie77
Level 1 (0 points)

Q: Apple TV, second generation, won't play on LG TV

I bought a new LG Tv and although I can hear the sound from a programme I have downloaded onto my Ipad I can't see the picture. I did not have this problem with my old TV. The Ipad plays the programme, I can select Apple TV but only the sound comes through. Anyone know the reason for this? thanks Jennie

Posted on Jan 26, 2016 6:18 AM

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jennie77

Q: Apple TV, second generation, won't play on LG TV

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Jan 26, 2016 6:27 AM in response to jennie77
    Level 10 (104,521 points)
    Apple TV
    Jan 26, 2016 6:27 AM in response to jennie77

    Welcome to the Apple community.


    Are you sure you aren't just watching content that the provider has blocked AirPlay for. Some do this.

  • by Vinceassociate,

    Vinceassociate Vinceassociate Jan 26, 2016 6:36 AM in response to jennie77
    Level 4 (1,745 points)
    Jan 26, 2016 6:36 AM in response to jennie77

    When you select the ATV on your iPad does a TV icon appear next to the ATV or a speaker?

  • by jennie77,

    jennie77 jennie77 Jan 26, 2016 7:40 AM in response to Vinceassociate
    Level 1 (0 points)
    Jan 26, 2016 7:40 AM in response to Vinceassociate

    It looks like a speaker! Didn't even notice that before.

  • by Vinceassociate,

    Vinceassociate Vinceassociate Jan 26, 2016 8:13 AM in response to jennie77
    Level 4 (1,745 points)
    Jan 26, 2016 8:13 AM in response to jennie77

    The new TV is off the hook.  Others have reported this and I believe it was resolved by doing software updates on both sides (iPad and ATV).  I think it is a bug when software does not match.

    Try running the software update on the iPad in settings to make sure you are up to date.

    Try running the software update on the ATV in settings to make sure it is up to date.

    Restart both and see if the speaker changes to the TV.

  • by jennie77,

    jennie77 jennie77 Jan 26, 2016 8:43 AM in response to Vinceassociate
    Level 1 (0 points)
    Jan 26, 2016 8:43 AM in response to Vinceassociate

    Thanks a lot. The Ipad is up to date but the Apple TV won't update today. I will try again later and report back.

  • by Winston Churchill,

    Winston Churchill Winston Churchill Jan 26, 2016 8:48 AM in response to jennie77
    Level 10 (104,521 points)
    Apple TV
    Jan 26, 2016 8:48 AM in response to jennie77

    There are no updates for your Apple TV unless you have the Apple TV 4, even so changing your TV shouldn't affect how your Apple TV works unless you have some sort of HDMI issue with the new TV or cable.

     

    Did you check whether you should be able to see video when air playing this content. If you should be able to...

     

    1. Check AirPlay is turned on on the Apple TV (turn it off and on if it already is)
    2. Check that both devices are on the same network (Settings > Wifi, on the mobile device and Settings > General > Network, on the Apple TV).
    3. Restart the Apple TV (Settings > General > Restart).
    4. Restart the Apple TV by removing ALL the cables for 30 seconds.
    5. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    6. Restart your mobile device.

     

    If you are still having problems, the following article(s) may help you.

     

    Troubleshooting AirPlay

    Troubleshooting Wi-Fi networks and connections

    Recommended Wi-Fi settings

    Wifi Diagnostic Software (for Mac users)

     

    You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.

     

    When making adjustments to your network for better optimisation, you may find some of the points mentioned on this page helpful.