Bob3398
Level 1 (0 points)

Q: HP printer driver broken

iMac running OS 10.9.5

 

Finally let Software Update install HP Printer Software Update 3.1.  Big Mistake.  HP printer won't print properly any more.  No help from HP.

 

How can I find/revert to the old version of the HP printer driver?

iMac, OS X Mavericks (10.9.5)

Posted on Jan 26, 2016 8:25 AM

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Bob3398

Q: HP printer driver broken

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  • by Eric Root,

    Eric Root Eric Root Jan 26, 2016 9:26 AM in response to Bob3398
    Level 9 (69,640 points)
    iTunes
    Jan 26, 2016 9:26 AM in response to Bob3398

    Do you have a backup you can restore the old driver from?

     

    If you haven't done so already, try resetting the printing system.

    OS X Mavericks: Reset the printing system  also Yosemite


  • by Bob3398,

    Bob3398 Bob3398 Jan 26, 2016 9:38 AM in response to Eric Root
    Level 1 (0 points)
    Jan 26, 2016 9:38 AM in response to Eric Root

    Already tried reloading the driver and resetting the printing system during HP troubleshooting.  Definitely a bad driver, as printing from another Mac with older driver works fine.

     

    I think the latest clone of my HD was made before the Printer Driver update, but I don't know where to look to extract the printer driver, or whether copying the file to the proper directory will work.

  • by Steven Blunk,

    Steven Blunk Steven Blunk Jan 26, 2016 1:17 PM in response to Bob3398
    Level 4 (2,693 points)
    Mac App Store
    Jan 26, 2016 1:17 PM in response to Bob3398

    I've had this problem with HP printer updates in the past, so I always make sure to have a opt of the old (working) driver on hand when I update.  On my Mavericks (10.9.5) system it's at ~/Library/Printers.

     

    Goof luck

     

    srb

  • by Eric Root,

    Eric Root Eric Root Jan 27, 2016 10:51 AM in response to Bob3398
    Level 9 (69,640 points)
    iTunes
    Jan 27, 2016 10:51 AM in response to Bob3398

    Check the hard drive level Library/Printers in your backup.

  • by Bob3398,

    Bob3398 Bob3398 Feb 25, 2016 12:01 PM in response to Eric Root
    Level 1 (0 points)
    Feb 25, 2016 12:01 PM in response to Eric Root

    No luck with the printer drivers.  Reseting printer system didn't work.  Copying everything from Library/Printers and ~/Library/Printers on the backup didn't change the printer driver.  I've copied everything HP I could find on the backup, and still the printer preferences shows the new driver number. 

     

    Apparently the only solution is to copy photos I want to print to my laptop (not updated) and print from there.  Kind of *****.

     

    Lesson:  DON'T EVER INSTALL AN UPDATE UNLESS THERE IS A CLEAR NEED FOR IT

  • by Eric Root,

    Eric Root Eric Root Feb 26, 2016 9:01 AM in response to Bob3398
    Level 9 (69,640 points)
    iTunes
    Feb 26, 2016 9:01 AM in response to Bob3398

    Can you copy the driver from your laptop to your iMac?

  • by Bob3398,

    Bob3398 Bob3398 Mar 2, 2016 1:30 PM in response to Eric Root
    Level 1 (0 points)
    Mar 2, 2016 1:30 PM in response to Eric Root

    Copying the Library/Printers folder from my laptop caused crashed on every attempt to print.  I'm stuck with being able to print photos from my laptop but not from my iMac.  Unfortunately, the iMac is the machine I edit photos on.