HT202731: Using Apple Diagnostics

Learn about Using Apple Diagnostics
S.Frigolett

Q: Apple Super drive not showing up on desk-top

I have 2 very new IMacs. Both have been purchased this year and they both are experiencing the same problem. I am unable to use the Apple super drive that I bought on either of the computers.

1. I plug the apple drive into a USB port.

2. I checked the System prefs. and set up what action will be taken when I insert a Cd or Dvd.

3. I go to the Apple on my computer and then

          go to about this Mac

               and then to System report

                    Hardware

                         USB

                              USB Device Tree

                                       USB 3.0 Hi-Speed Bus

                                             Apple USB SuperDrive ( THE DRIVE DOES NOT APPEAR ON THE DESKTOP)

4. I have tried several different cd's in the SuperDrive. ( store bought cd's. my photo cd's and music cd's. I can hear the drive reading the cd's. but then it pops the cd out.

                        

 

I took the apple super drive into a Apple store thinking the problem was the Apple Drive. The service person plugged the drive into one of the Imac's at the store and it worked on his computer.

 

I keep thinking it is some small thing I am leaving out.

HELP

iMac (21.5-inch, Late 2013), OS X Yosemite (10.10.5)

Posted on Jan 26, 2016 8:57 AM

Close

Q: Apple Super drive not showing up on desk-top

  • All replies
  • Helpful answers