Rhiannon179
Level 1 (0 points)

Q: iPhone 6s 9.2.1 not compatible with iTunes 12.2.2?

Hi,

I have been trying to connect my iPhone 6s running on OS 9.2.1 to a mid 2011 MacBook Air running on OS X Lion 10.7.5 to get music onto my phone. 

It comes up with a message saying that my phone is not compatible with the current iTunes and to update it. I had updated itunes to 12.2.2 and when I check to see if there's any new updates it says that it's up to date.

It's still coming up with the message that my phones not compatible but there's no new updates.

Would the fact that the Mac is running on Lion be preventing my phone from connecting or the new iTunes update to appear (I believe there's 12.2.3?). We are hesitant to update the Mac to OS X El Capitan due to all the bad things said about it but considering it is now in its 10.11.3 version would this work well on this older MacBook Air?

Any other ideas why this is acting this way?

Thanks!

iPhone 6s, iOS 9.2.1

Posted on Jan 26, 2016 3:55 PM

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Rhiannon179

Q: iPhone 6s 9.2.1 not compatible with iTunes 12.2.2?

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  • Helpful answers

  • by sberman,

    sberman sberman Jan 26, 2016 8:36 PM in response to Rhiannon179
    Level 8 (41,177 points)
    Jan 26, 2016 8:36 PM in response to Rhiannon179

    Your problem is that OS X Lion is now very old - and, in fact, is too old to support the new iOS 9.

     

    The current version of iTunes is 12.3.2, which requires at least OS X 10.8.5 to run.  (Current OS X is El Capitan 10.11.3.)  You need a current version of iTunes to interact with your iPhone.

     

    I strongly suggest you keep all your Apple software current.

     

    Upgrade to OS X El Capitan - Apple Support

  • by Limnos,

    Limnos Limnos Jan 26, 2016 8:58 PM in response to Rhiannon179
    Level 9 (54,649 points)
    Mac OS X
    Jan 26, 2016 8:58 PM in response to Rhiannon179

    iOS9 on a mobile device requires iTunes 12.3 or higher which in turn requires a computer running OSX 10.8.5 or higher.  System Update only checks for updates to the current system version you are running but that itself may be out of date.  It may or may not be possible to upgrade your computer to the required system:

     

    You can either buy a download code for OSX 10.8 Mountain Lion from Apple online, or you can try installing the free El Capitan OSX 10.11.  El Capitan may run slower on older machines and require additional RAM purchase.  Doing a big jump in system versions is also more likely to affect old software.

     

    Snow leopard to el capitan, will it cause my macbook to be slow?  - https://discussions.apple.com/thread/7412959

     

    Mountain Lion 10.8 purchase link - http://www.apple.com/shop/product/D6377Z/A/os-x-mountain-lion

     

    Current OSX general upgrade information, including system requirements - http://www.apple.com/osx/how-to-upgrade/

     

    If you have any PPC generation software that has been running under OSX 10.6 it will not be supported under any later system versions.