My apple devices are not recognizing my Telus SMTP username and password. I sort of got an answer about reseting something on my devices but the call got lost. My cell provider stuff is all fine, it has to be an Apple problem! HELP
iPhone 6, iOS 9.2.1, null
Remove and add the email account again.
Add an email account on your iPhone, iPad, or iPod touch - Apple Support
I should clarify I have done the following:
1. delete emailed and tried to set up again
2. deleted the TELUS smtp server
3. checked and re-checked imap and smtp username and password
4. reset password with Telus
5. reset network settings on phone
6. rebooted my phone
7. changed ports
At a loss!
Can you access your mail using a PC and webmail or another mail client?
Yes, can access thru webmail. I don't access to set up mail on a PC Or try on an Android.
OK... did it ever work correctly?
When you add the email account are you selecting the "other" account type?
Looks like they don't use the default port for SMTP. What have you tried?
I had the same problem with my Telus SMTP account. Deselecting "Automatically detect and maintain account settings" in both places (see below) fixed the problem. Also, make sure it's using port 25 for SMTP and 143 with SSL for IMAP.
YES!! That solved that problem, very complicated though! NOW what about my ipad and iphone? Any ideas?
See settings below that work for my iPhone.
telus smtp problem
