como recupero el comprobante de compra

Question

Josszam Author

Level 1

9 points

como recupero el comprobante de compra

por favor es urgente como puedo recuperar el comprobante de compra de mi iphone

ya sea el comprobante o el contrato

el problema es que me lo compraron en estados unidos y yo soy de ecuador

iPhone 6, iOS 9.2.1

Posted on Jan 26, 2016 8:26 PM

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Answer 1

Jan 27, 2016 4:15 AM in response to Josszam

Sorry to not reply in Spanish. I used Google Translate.

If you purchased the iPod at an Apple Store, they send you a receipt by email (if you provided an email address). You may have the receipt as an email in your email account Inbox.

What is the reason for needing the receipt?

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Answer 2

Josszam Author

Level 1

9 points

Jan 27, 2016 6:59 AM in response to Kenichi Watanabe

me robaron mi celular hace 3 días y tengo que presentar el recibo para retirar el teléfono de la policía

entonces tengo que decirle a la persona que me compro el iphone en EEUU que me envié el correo electrónico con la factura?

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Answer 3

Jan 27, 2016 7:29 AM in response to Josszam

The Google translator may not have been perfect on that one...

I think you said the police requires proof of ownership, for you to get your stolen iPhone back. Isn't knowing the iPhone's passcode (to unlock it) proof that the phone is your phone?

Did you purchase the iPhone from an Apple Store, or from a "person"? If it was from Apple, contacting Apple's customer support (for your country or region) would be the best thing. This forum is for Apple's user discussion, not the actual customer support. If it was purchased from another source (not from Apple directly), you'll have to contact that source.

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