My iPhone is on searching in my cellular data all the time since I pressed the personal hotspot. I have tried talking to Sprint support, turning airplane mode and my iPhone on and off, resetting my network, erasing my iPhone. Now, I can't reactivate.

Question

My iPhone is on searching in my cellular data all the time since I pressed the personal hotspot. I have tried talking to Sprint support, turning airplane mode and my iPhone on and off, resetting my network, erasing my iPhone. Now, I can't reactivate.

My iPhone is on searching in my cellular data all the time since I pressed the personal hotspot. I have tried talking to Sprint support, turning airplane mode and my iPhone on and off, resetting my network, erasing my iPhone. Now, I can't reactivate. Even on the activation screen I still have the searching data problem.

iPhone 5s, iOS 9.2.1

Posted on Jan 27, 2016 3:37 AM

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Answer 1

brenden dv

Community Specialist

Jan 28, 2016 7:26 AM in response to paulwhiteplains

Hi paulwhiteplains,

Welcome to the Apple Support Communities! I'm sorry to hear that you are having these issues with your iPhone. If you continue to have issues with either the cellular data connection or activation on your iPhone, you may find the troubleshooting steps outlined in the following articles helpful, up to and including contacting Apple Support directly if necessary:

If you can't connect to a cellular network or cellular data - Apple Support

If you can't activate your iPhone - Apple Support

Regards

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