HT204308: Find the serial number of your Apple product

Learn about Find the serial number of your Apple product
Johdleson
Level 1 (0 points)

Q: MY iphone 4s display apple logo and itunes logo and when im trying restore or upgrade wont work and appear always error

My IPhone 4s doesn't open ,every time  I open it ,it show only the logo of apple and I tunes logo ,I tried already using I tunes to my computer and iTunes downloaded the ios,but when start installing the ios it doesn't continue and appear error,and I check the error 9 ,I try using their suggestion still got this problem my serial no. of my iPhone 4s is C3*********TD7.Can someone help me?

 

 

<Personal Information Edited by Host>

iPhone 4S, null

Posted on Jan 27, 2016 11:06 AM

Close
Johdleson

Q: MY iphone 4s display apple logo and itunes logo and when im trying restore or upgrade wont work and appear always error

  • All replies
  • Helpful answers

  • by brenden dv,

    brenden dv brenden dv Jan 28, 2016 8:32 AM in response to Johdleson
    Community Specialists
    Jan 28, 2016 8:32 AM in response to Johdleson

    Hi Johdleson,

     

    Thanks for using the Apple Support Communities. I'm sorry to hear you are having these issues with your iPhone. It sounds like you have been on the right track in your troubleshooting. If you are seeing the Connect to iTunes icon screen and are having issues restoring from iTunes, you may find the information and troubleshooting steps outlined in the following articles helpful (apologies if you have already seen them, and/or if this is what you meant by "using their suggestions"):

     

    If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

    Resolve iOS update and restore errors in iTunes - Apple Support

    Get help with iOS update and restore errors - Apple Support

     

    Regards

  • by CrisPcritter,

    CrisPcritter CrisPcritter Jan 30, 2016 8:07 AM in response to brenden dv
    Level 1 (0 points)
    Jan 30, 2016 8:07 AM in response to brenden dv

    Having the same issue.  Here's another one: iOS 9.2 update freezes iPhone 4S; Won't connect to iTunes  I've seen a number of these now, all 4S' trying to update to 9.2.1, all have updated OS versions, Win and Mac, same with iTunes.  All display the same characteristic locking in restore mode or a rebooting Apple logo.  The phone does not respond to any button activity except moving between the boot cycle and restore mode. In restore mode, iTunes starts the update/restore process and errors about 2/3 of the way through as indicated on the iPhone display.  iTunes gives an error 29.  I've tried on both Win and Mac platforms, all fully updated, all firewalls and AV software services disabled, all outbound ports open on the router, no change.  This has to be a common occurence as I keep seeing it on blogs and here. I'm not satisfied with having to update to a new IOS for security enhancements and to support new apps and then having my phone bricked.

  • by imodztech,

    imodztech imodztech Jan 30, 2016 10:14 AM in response to CrisPcritter
    Level 2 (175 points)
    Jan 30, 2016 10:14 AM in response to CrisPcritter

    to resolve error 29 just have the battery replaced and complete the update/restore.

  • by CrisPcritter,

    CrisPcritter CrisPcritter Feb 26, 2016 7:49 AM in response to imodztech
    Level 1 (0 points)
    Feb 26, 2016 7:49 AM in response to imodztech

    Thought that was a bit strange since I'd never had issues with the battery and the phone was only 14 months old. But I found an OEM battery and tool kit under $15 and so I ordered it.  Took the phone apart to install the new battery and the terminals on the old one had the the start of corrosion on them.  Cleaned it up, installed the new battery, and tried the update.  No bueno.  Restarted the PC, reconnected the phone and voila! it worked! Thanks for the tip!