alextus
Level 1 (0 points)

Q: 13" MBP (mid 2010) needs hard reset when closed about 50% of the time for the past month. Any ideas?

Problem started just over a month ago. About 50% of the time when I close it the computer doesn't wake when opened. I need to hold down the power button for 3-4 seconds, release, and then press it again to start it up.

 

I totally wiped my HD and reverted from El Capitan to Snow Leopard 10.6.8 last week but the problem persists. Heck, it's probably gotten worse but at least my computer restarts in 1 minute now as opposed to 5 before I cleared my HD.

 

I haven't had any real problems with this computer in its 5.5 years. I upgraded RAM to 8gb with two 4gb Corsair sticks in the summer and those seem to be working fine.

 

If you have any ideas I'd love to hear them. Thank you!

MacBook Pro, Mac OS X (10.6.8), Mid 2010, 2.66GHz, 8GB 1067Mhz DDR3

Posted on Jan 27, 2016 6:57 AM

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alextus

Q: 13" MBP (mid 2010) needs hard reset when closed about 50% of the time for the past month. Any ideas?

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  • by alex_h1,

    alex_h1 alex_h1 Jan 28, 2016 8:38 AM in response to alextus
    Community Specialists
    Jan 28, 2016 8:38 AM in response to alextus

    Hello alextus,

    Thanks for using Apple Support Communities.

     

    If your Mac is not waking up when expected, then I suggest that you follow through the steps outlined below.

     

    If your Mac doesn't wake when you expect

    Your Mac might pause a few seconds before it wakes up. If it doesn't seem to wake at all, check for these possibilities:

    • Your screen brightness might be turned down.
    • If you're using an external display, your display might be turned off. 
    • Your Mac might be in safe sleep. To wake from safe sleep, press the power button.
    • Check for a sleep indicator light, if applicable, and make sure that your Mac isn't turned off.

    If the previous steps don't work

    These additional steps may help identify or resolve the issue: 

    • Reset the SMC.
    • Reset NVRAM.
    • Disconnect external devices other than your Apple keyboard, mouse, and display. If that resolves the issue, gradually reconnect your devices, testing each time, until you find the device that is interfering with sleep. Then check the documentation that came with the device, or contact the device manufacturer.
    • Start up in Safe Mode to see if the issue is related to non-Apple startup items, login items, or kernel extensions. 
    • Try to isolate the issue by using another user account. 

    If your Mac doesn‘t sleep or wake when expected

     

    Take care.