becksandtencats
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Q: Mail Drop Works on iTouch....But shows as 0bytes on iCloud

Hi all,

 

I'm out of college sick. A friend of mine is recording the lectures from her iTouch and sending them to my iTouch through mail-drop. I could then download the file on iCloud on my computer, then drop and drag to Itunes and listen to the lectures. But now when she sends lectures, they show up as available to download on my iTouch as a file (but then I can't move that file anywhere)  but on iCloud on the computer, they show up as 0bytes. She was saying that it might have something to do with mail drop being full, but I have no idea how to empty it.

 

Help please? I really need to be able to access and save these files.

iPod touch, iOS 9.2.1, Mail Drop

Posted on Jan 27, 2016 7:40 AM

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becksandtencats

Q: Mail Drop Works on iTouch....But shows as 0bytes on iCloud

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  • by brenden dv,

    brenden dv brenden dv Jan 28, 2016 9:10 AM in response to becksandtencats
    Community Specialists
    Jan 28, 2016 9:10 AM in response to becksandtencats

    Hi becksandtencats,

     

    Welcome to the Apple Support Communities! I'm sorry to hear you are having these issues with iCloud and Mail Drop. I'm a bit unclear on exactly what kind of files your friend is recording (just audio, or Audio/Video) and what the files sizes were of the ones you had received earlier. While files sent via Mail Drop do not directly count against your iCloud storage, there is an upper limit of 1TB of currently stored Mail Drop files in a rolling 30 day period, as noted here:

     

    Attachments might not be sent using Mail Drop if they exceed these limits:

    • The message, including its attachments, is larger than 5 GB. Try sending the contents of your message in multiple email messages or compressing your attachments to make them as small as possible.
    • An uncompressed folder is attached to the message. Use these steps to compress your attachments.
    • Too many messages have been sent or the maximum number of recipients has been exceeded. Learn about mailbox size and message sending limits.
    • You reached the 1 TB Mail Drop storage limit. Each attachment expires after 30 days, so you can send new attachments after earlier attachments expire and more storage becomes available.

     

    Mail Drop limits - Apple Support

     

    Regards