Macbook pro El Capitan crashes (black screen death) when (some) Mail is forwarded

Question

Macbook pro El Capitan crashes (black screen death) when (some) Mail is forwarded

5 times since the upgrade to El Capitan, Macbook Pro crashes the immediate moment when 'Reply' or 'Forward' is clicked in Mail.

Here is the last message before death in the syslog:

Jan 27 10:13:27 macintosh Mail[8052]: Stream 0x7fe6405e5dc0 is sending an event before being opened

Jan 27 10:13:28 macintosh Mail[8052]: com_apple_mail_attachmentKinds size not matching com_apple_mail_attachmentSpecificTypes size

Jan 27 10:13:37 macintosh kernel[0]: **** [IOBluetoothHostControllerUSBTransport][InterruptReadHandler] -- Received kIOReturnNotResponding error - retrying: 1

Jan 27 10:13:37 macintosh kernel[0]: **** [IOBluetoothHostControllerUSBTransport][ClearFeatureInterruptEndpointHalt] -- successfully posting another read for the mInt0InterruptPipe -- mInterruptPipeInOutstandingIOCount = 1 -- this = 0x8800

Anyone else experience this?

Macbook Pro

Posted on Jan 27, 2016 9:29 AM

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Answer 1

Jason L

Community Specialist

Jan 28, 2016 9:52 AM in response to ScottinArizona

Hey Scott,

It sounds like the Mail app is quitting unexpectedly on your MacBook Pro when you attempt to reply to or forward an email.The article below provides a troubelshooting process that will help you isolate and resolve this and most other issues that can occur on your Mac.

Mac OS X: How to troubleshoot a software issue - Apple Support

Take care.

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Answer 2

Feb 8, 2016 8:54 AM in response to Jason L

Thanks for the response!

The app isn't quitting unexpectedly, the OS freezes, crashes with a black screen and reboots.

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Answer 3

my ginger

Level 5

4,904 points

Feb 8, 2016 11:14 AM in response to ScottinArizona

Have you tried to rebuild the mailbox. https://support.apple.com/kb/PH22339?locale=en_US Or delete and reinstall it. Here is another helpful hint. http://osxdaily.com/2015/07/05/resolving-mail-problems-os-x-update/ https://support.apple.com/kb/PH22314?locale=en_US&viewlocale=en_US If some of this does not help. I could be the address book settings or contacts.

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Answer 4

Feb 24, 2016 9:32 AM in response to ScottinArizona

Scott,

I'm just replying so you don't feel alone. Its terribly frustrating - I used to think it was because I clicked "reply" and began typing before the window appeared but since I became more patient, it will also black screen on me at random replying. 😟

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