HT201455: If you didn't receive your verification or reset email
Learn about If you didn't receive your verification or reset email
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Helpful answers
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Jan 27, 2016 10:38 AM in response to percy.vasquezby elcpu,Not sure what password you are trying to reset. If it is your Mail try resetting your Mail Account and system by following these steps (please do not skip any steps). First close your Mail App completely from the multitasking window by double clicking the Home button and swiping up the Mail preview pane up until it disappears from the screen. You may have to look for the Mail pane by scrawling to the left as there may be other panes there from other apps. Then go to Settings > Mail, Contacts, Calendars > locate your email provider and click on the account. Then on the next page Delete Account. Then do a forced restart. Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Ignore the "Slide to power off" text if it comes up. You will not lose anything. Then go back to Settings > Mail… and add the account again.
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Jan 27, 2016 10:56 AM in response to elcpuby percy.vasquez,Dear elcpu,
I want to reset the password is the Apple (Apple ID / iTunes) account associated with iPad Air, I tried many times from
https://iforgot.apple.com/password/verify/appleid#!§ion=password
And in my mailbox I do not receive any mail from Apple.
Thanks
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Jan 27, 2016 11:04 AM in response to percy.vasquezby elcpu,Percy, here is a list of articles on resetting iOS passwords. Hopefully one of them will help you...
Forgot Apple ID PW:
https://support.apple.com/en-us/HT201487
Forgot Passcode:
https://support.apple.com/en-us/HT204306
If you don't remember your Lock Screen Passcode use Recovery Mode.
https://support.apple.com/en-us/HT201412
If you don't remember the Restrictions Passcode you will need to Restore your device as New. Go through the normal process to restore your device, but when you see the option to restore as New or from a backup, be sure to choose New.