If you didn‘t receive your verification or reset email

Question

If you didn‘t receive your verification or reset email

I have an iPad Air and the have a problem reseting the password, followind the suggestions on If you didn't receive your verification or reset email - Apple Support

1. Search for the email [Ok]

2. Make sure you're checking the correct email account [Ok]

3. Resend the email [Ok]

4. Make sure that you're getting email [Ok]

5. Contact us [Ok]

What else can I do to recover the password?, since it is not a problem because e-mails on the same receipt normally.

Please Help

iPad Air, iOS 9.2.1

Posted on Jan 27, 2016 9:49 AM

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Answer 1

elcpu

Level 7

31,586 points

Jan 27, 2016 10:38 AM in response to percy.vasquez

Not sure what password you are trying to reset. If it is your Mail try resetting your Mail Account and system by following these steps (please do not skip any steps). First close your Mail App completely from the multitasking window by double clicking the Home button and swiping up the Mail preview pane up until it disappears from the screen. You may have to look for the Mail pane by scrawling to the left as there may be other panes there from other apps. Then go to Settings > Mail, Contacts, Calendars > locate your email provider and click on the account. Then on the next page Delete Account. Then do a forced restart. Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Ignore the "Slide to power off" text if it comes up. You will not lose anything. Then go back to Settings > Mail… and add the account again.

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Answer 2

Jan 27, 2016 10:56 AM in response to elcpu

Dear elcpu,

I want to reset the password is the Apple (Apple ID / iTunes) account associated with iPad Air, I tried many times from

https://iforgot.apple.com/password/verify/appleid#!&section=password

And in my mailbox I do not receive any mail from Apple.

Thanks

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Answer 3

elcpu

Level 7

31,586 points

Jan 27, 2016 11:04 AM in response to percy.vasquez

Percy, here is a list of articles on resetting iOS passwords. Hopefully one of them will help you...

Forgot Apple ID PW:

https://support.apple.com/en-us/HT201487

Forgot Passcode:

https://support.apple.com/en-us/HT204306

If you don't remember your Lock Screen Passcode use Recovery Mode.

https://support.apple.com/en-us/HT201412

If you don't remember the Restrictions Passcode you will need to Restore your device as New. Go through the normal process to restore your device, but when you see the option to restore as New or from a backup, be sure to choose New.

https://support.apple.com/en-us/HT201252

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