Q: Computer Running Really Slow After Update
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Jan 27, 2016 3:48 PMby BobHarris,EtreCheck can be obtained from here:
<https://discussions.apple.com/docs/DOC-6174>
Watch Applications -> Utilities -> Activity Monitor and look for processes consuming too much CPU, Memory, disk or network I/O.
Look at Applications -> Utilities -> Console for frequently occurring log entries, such as a process starting, dying, starting, dying, ... This kind of failing process can consume a lot of system resources, but not show up in Activity Monitor or EtreCheck output.
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Jan 27, 2016 3:49 PMby keith247365,EtreCheck version: 2.7.8 (238)
Report generated 2016-01-27 11:31:16
Download EtreCheck from http://etrecheck.com
Runtime 5:17
Performance: Below Average
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Check files] link for help with unknown files.
Problem: Computer is too slow
iMac (Retina 5K, 27-inch, Late 2014)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac15,1
1 3.5 GHz Intel Core i5 CPU: 4-core
16 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
BANK 0/DIMM1
Empty
BANK 1/DIMM1
Empty
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n/ac
AMD Radeon R9 M290X - VRAM: 2048 MB
iMac 4096 x 2304
SyncMaster 1680 x 1050 @ 60 Hz
OS X El Capitan 10.11.3 (15D21) - Time since boot: about 3 hours
APPLE SSD SM0128G disk0 : (121.33 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Boot OS X (disk0s3) <not mounted> : 134 MB
Macintosh HD (disk2) / : 3.12 TB (2.22 TB free)
Core Storage: disk0s2 120.99 GB Online
Core Storage: disk1s2 3.00 TB Online
APPLE HDD ST3000DM001 disk1 : (3 TB) (Rotational)
EFI (disk1s1) <not mounted> : 210 MB
Recovery HD (disk1s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk2) / : 3.12 TB (2.22 TB free)
Core Storage: disk0s2 120.99 GB Online
Core Storage: disk1s2 3.00 TB Online
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Logitech USB Receiver
Western Digital My Book 111A 2 TB
EFI (disk3s1) <not mounted> : 210 MB
MyBook (disk3s2) /Volumes/MyBook : 2.00 TB (368.08 GB free)
Apple Inc. thunderbolt_bus
Mac App Store and identified developers
/Library/LaunchAgents/Nomadesk.app.plist
One unknown file found. [Check files]
/System/Library/Extensions
[loaded] com.nomadesk.driver.ReadonlyDriver (10 - SDK 10.7) [Support]
[failed] Nomadesk.app.plist [Support] [Details]
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist [Support]
[loaded] com.adobe.CS4ServiceManager.plist [Support]
[running] com.brother.LOGINserver.plist [Support]
[loaded] com.adobe.ARMDC.Communicator.plist [Support]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist [Support]
[loaded] com.adobe.versioncueCS4.plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application (/Applications/Dropbox.app)
Google Drive Application (/Applications/Google Drive.app)
Nomadesk Application (/Applications/Nomadesk.app)
Messages Application (/Applications/Messages.app)
[running] 2BUA8C4S2C.com.agilebits.onepassword4-helper
[running] com.brother.utility.NETserver.69792
[running] com.brother.utility.USBserver.69472
[running] com.etresoft.EtreCheck.129312
[running] com.getdropbox.dropbox.45792
[running] com.google.GoogleDrive.56352
[running] com.nomadesk.Nomadesk.50592
AdobePDFViewerNPAPI: Version: 15.009.20077 - SDK 10.8 [Support]
QuickTime Plugin: Version: 7.7.3
JavaAppletPlugin: Version: 15.0.1 - SDK 10.7 Check version
Default Browser: Version: 601 - SDK 10.11
1Password
Adobe Version Cue CS4 [Support]
FUSE for OS X (OSXFUSE) [Support]
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 3.12 TB Disk used: 896.35 GB
Destinations:
MyBook [Local]
Total size: 2.00 TB
Total number of backups: 6
Oldest backup: 1/18/16, 5:22 PM
Last backup: 1/23/16, 12:39 AM
Size of backup disk: Too small
Backup size 2.00 TB < (Disk used 896.35 GB X 3)
33% solfs(9)
14% unison-2.37.5(4)
7% WindowServer
6% kernel_task
1% fontd
1.13 GB kernel_task
508 MB solfs(9)
328 MB unison-2.37.5(4)
213 MB mdworker(8)
164 MB icdd
27 MB Free RAM
16.00 GB Used RAM (11.65 GB Cached)
28 MB Swap Used
Jan 27, 2016, 08:23:29 AM Self test - passed
Jan 26, 2016, 04:59:01 PM /Library/Logs/DiagnosticReports/Google Drive_2016-01-26-165901_[redacted].crash
com.google.GoogleDrive - /Applications/Google Drive.app/Contents/MacOS/Google Drive
Jan 26, 2016, 04:20:47 PM /Library/Logs/DiagnosticReports/Finder_2016-01-26-162047_[redacted].cpu_resourc e.diag [Details]
/System/Library/CoreServices/Finder.app/Contents/MacOS/Finder
Jan 26, 2016, 03:37:19 PM ~/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-01-26-153719_[reda cted].crash
com.google.GoogleDrive.FinderSyncAPIExtension - /Applications/Google Drive.app/Contents/PlugIns/FinderSyncAPIExtension.appex/Contents/MacOS/FinderSy ncAPIExtension
Jan 26, 2016, 03:35:19 PM ~/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-01-26-153519_[reda cted].crash
Jan 26, 2016, 03:34:39 PM ~/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-01-26-153439_[reda cted].crash
Jan 26, 2016, 09:25:41 AM ~/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-01-26-092541_[reda cted].crash
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Jan 27, 2016 4:14 PMby keith247365,Thanks BobHarris, I will watch those things. I did see many references in the Console to Chrome, so I uninstalled Chrome and reinstalled and performance is now "Excellent" according to EtreCheck. Below is the newest report after reinstalling Chrome.
EtreCheck version: 2.7.8 (238)
Report generated 2016-01-27 15:57:19
Download EtreCheck from http://etrecheck.com
Runtime 1:48
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Check files] link for help with unknown files.
Problem: Computer is too slow
Hardware Information: <etrecheck://help/hardware> ⓘ <etrecheck://help/hardware>
iMac (Retina 5K, 27-inch, Late 2014)
[Technical Specifications] <http://support-sp.apple.com/sp/index?page=cpuspec&cc=GDR4&lang=en> - [User Guide] <http://support-sp.apple.com/sp/index?page=cpuuserguides&cc=GDR4&lang=en> - [Warranty & Service] <http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=Macd esktops>
iMac - model: iMac15,1
1 3.5 GHz Intel Core i5 CPU: 4-core
16 GB RAM Upgradeable - [Instructions]
<http://support-sp.apple.com/sp/index?page=cpumemory&cc=GDR4&lang=en> BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
BANK 0/DIMM1
Empty
BANK 1/DIMM1
Empty
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n/ac
Video Information: <etrecheck://help/video> ⓘ <etrecheck://help/video>
AMD Radeon R9 M290X - VRAM: 2048 MB
iMac 4096 x 2304
SyncMaster 1680 x 1050 @ 60 Hz
System Software: <etrecheck://help/systemsoftware> ⓘ <etrecheck://help/systemsoftware>
OS X El Capitan 10.11.3 (15D21) - Time since boot: about 3 hours
Disk Information: <etrecheck://help/disk> ⓘ <etrecheck://help/disk>
APPLE SSD SM0128G disk0 : (121.33 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Boot OS X (disk0s3) <not mounted> : 134 MB
Macintosh HD (disk2) / : 3.12 TB (2.22 TB free)
Core Storage: disk0s2 120.99 GB Online
Core Storage: disk1s2 3.00 TB Online
APPLE HDD ST3000DM001 disk1 : (3 TB) (Rotational)
EFI (disk1s1) <not mounted> : 210 MB
Recovery HD (disk1s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk2) / : 3.12 TB (2.22 TB free)
Core Storage: disk0s2 120.99 GB Online
Core Storage: disk1s2 3.00 TB Online
USB Information: <etrecheck://help/usb> ⓘ <etrecheck://help/usb>
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Logitech USB Receiver
Western Digital My Book 111A 2 TB
EFI (disk3s1) <not mounted> : 210 MB
MyBook (disk3s2) /Volumes/MyBook : 2.00 TB (368.08 GB free)
Thunderbolt Information: <etrecheck://help/thunderbolt> ⓘ <etrecheck://help/thunderbolt>
Apple Inc. thunderbolt_bus
Gatekeeper: <etrecheck://help/gatekeeper> ⓘ <etrecheck://help/gatekeeper>
Mac App Store and identified developers
Unknown Files: <etrecheck://help/unknownfiles> ⓘ <etrecheck://help/unknownfiles>
/Library/LaunchAgents/Nomadesk.app.plist
One unknown file found. [Check files] <etrecheck://unknownfiles/check>
Kernel Extensions: <etrecheck://help/kernelextensions> ⓘ <etrecheck://help/kernelextensions>
/System/Library/Extensions
[loaded] com.nomadesk.driver.ReadonlyDriver (10 - SDK 10.7) [Support] <http://www.google.com/search?q=ReadonlyDriver+support+site:nomadesk.com>
Launch Agents: <etrecheck://help/launchagents> ⓘ <etrecheck://help/launchagents>
[failed] Nomadesk.app.plist [Support] <http://www.google.com/search?q=Nomadesk.app.plist+support+site:app.Nomadesk> [Details] <etrecheck://detail/NomadeskClient>
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist [Support] <http://www.google.com/search?q=com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014 c95072f92651fb65e1bf9c8e43c37a23d420d.plist+support+site:adobe.com>
[loaded] com.adobe.CS4ServiceManager.plist [Support] <http://www.google.com/search?q=com.adobe.CS4ServiceManager.plist+support+site:ad obe.com>
[running] com.brother.LOGINserver.plist [Support] <http://www.google.com/search?q=com.brother.LOGINserver.plist+support+site:brothe r.com>
Launch Daemons: <etrecheck://help/launchdaemons> ⓘ <etrecheck://help/launchdaemons>
[loaded] com.adobe.ARMDC.Communicator.plist [Support] <http://www.google.com/search?q=com.adobe.ARMDC.Communicator.plist+support+site:a dobe.com>
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist [Support] <http://www.google.com/search?q=com.adobe.ARMDC.SMJobBlessHelper.plist+support+si te:adobe.com>
[loaded] com.adobe.versioncueCS4.plist [Support] <http://www.google.com/search?q=com.adobe.versioncueCS4.plist+support+site:adobe. com>
User Launch Agents: <etrecheck://help/userlaunchagents> ⓘ <etrecheck://help/userlaunchagents>
[loaded] com.google.keystone.agent.plist [Support] <http://www.google.com/search?q=com.google.keystone.agent.plist+support+site:goog le.com>
User Login Items: <etrecheck://help/loginitems> ⓘ <etrecheck://help/loginitems>
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application (/Applications/Dropbox.app)
Google Drive Application (/Applications/Google Drive.app)
Nomadesk Application (/Applications/Nomadesk.app)
Messages Application (/Applications/Messages.app)
Other Apps: <etrecheck://help/hiddenapps> ⓘ <etrecheck://help/hiddenapps>
[running] 2BUA8C4S2C.com.agilebits.onepassword4-helper
[running] com.adobe.Photoshop.50912
[running] com.apple.xpc.launchd.oneshot.0x10000003.1Password 6
[running] com.apple.xpc.launchd.oneshot.0x10000005.NomadeskClient
[running] com.apple.xpc.launchd.oneshot.0x10000008.Google Chrome
[running] com.brother.utility.NETserver.69792
[running] com.brother.utility.USBserver.69472
[running] com.etresoft.EtreCheck.129312
[running] com.getdropbox.dropbox.45792
[running] com.google.GoogleDrive.56352
[loaded] com.nomadesk.Nomadesk.50592
Internet Plug-ins: <etrecheck://help/internetplugins> ⓘ <etrecheck://help/internetplugins>
AdobePDFViewerNPAPI: Version: 15.009.20077 - SDK 10.8 [Support] <http://www.google.com/search?q=AdobePDFViewerNPAPI+support+site:adobe.com>
QuickTime Plugin: Version: 7.7.3
JavaAppletPlugin: Version: 15.0.1 - SDK 10.7 Check version <http://www.java.com/en/download/installed.jsp>
Default Browser: Version: 601 - SDK 10.11
Safari Extensions: <etrecheck://help/safariextensions> ⓘ <etrecheck://help/safariextensions>
1Password
3rd Party Preference Panes: <etrecheck://help/preferencepanes> ⓘ <etrecheck://help/preferencepanes>
Adobe Version Cue CS4 [Support] <http://www.google.com/search?q=Adobe%20Version%20Cue%20CS4+support+site:adobe.co m>
FUSE for OS X (OSXFUSE) [Support] <http://www.google.com/search?q=FUSE%20for%20OS%20X%20(OSXFUSE)+support+site:gith ub.com>
Time Machine: <etrecheck://help/timemachine> ⓘ <etrecheck://help/timemachine>
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 3.12 TB Disk used: 898.33 GB
Destinations:
MyBook [Local]
Total size: 2.00 TB
Total number of backups: 6
Oldest backup: 1/18/16, 5:22 PM
Last backup: 1/23/16, 12:39 AM
Size of backup disk: Too small
Backup size 2.00 TB < (Disk used 898.33 GB X 3)
Top Processes by CPU: <etrecheck://help/cpu> ⓘ <etrecheck://help/cpu>
6% Google Chrome Helper(33)
6% WindowServer
4% coreaudiod
3% Google Chrome
2% kernel_task
Top Processes by Memory: <etrecheck://help/memory> ⓘ <etrecheck://help/memory>
4.59 GB Google Chrome Helper(33)
1.23 GB kernel_task
459 MB solfs(9)
279 MB Google Chrome
213 MB mdworker(11)
Virtual Memory Information: <etrecheck://help/vm> ⓘ <etrecheck://help/vm>
79 MB Free RAM
16.00 GB Used RAM (8.20 GB Cached)
4 MB Swap Used
Diagnostics Information: <etrecheck://help/diagnostics> ⓘ <etrecheck://help/diagnostics>
Jan 27, 2016, 12:42:54 PM Self test - passed
Jan 26, 2016, 04:59:01 PM /Library/Logs/DiagnosticReports/Google Drive_2016-01-26-165901_[redacted].crash
com.google.GoogleDrive - /Applications/Google Drive.app/Contents/MacOS/Google Drive
Jan 26, 2016, 04:20:47 PM /Library/Logs/DiagnosticReports/Finder_2016-01-26-162047_[redacted].cpu_resourc e.diag [Details] <etrecheck://detail//Library/Logs/DiagnosticReports/Finder_2016-01-26-162047_%5Br edacted%5D.cpu_resource.diag>
/System/Library/CoreServices/Finder.app/Contents/MacOS/Finder
Jan 26, 2016, 03:37:19 PM ~/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-01-26-153719_[reda cted].crash
com.google.GoogleDrive.FinderSyncAPIExtension - /Applications/Google Drive.app/Contents/PlugIns/FinderSyncAPIExtension.appex/Contents/MacOS/FinderSy ncAPIExtension
Jan 26, 2016, 03:35:19 PM ~/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-01-26-153519_[reda cted].crash
Jan 26, 2016, 03:34:39 PM ~/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-01-26-153439_[reda cted].crash
Jan 26, 2016, 09:25:41 AM ~/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-01-26-092541_[reda cted].crash
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Jan 27, 2016 4:36 PMby BobHarris,This is a well configured system. It has an SSD and Rotational disk. Generally Apple ships these as a Fusion drive, which should keep frequently used files on the SSD as well as initial writes going to the SSD. There is 16GB of RAM. This system should run really well.
While I do not see any well known "Red" flag software being installed, I do see a lot of 3rd party additions that seems to want to do things with your storage, one of which is a kernel extension. I mention this because often times kernel extensions have issues when the OS X makes a major version change.
/Library/LaunchAgents/Nomadesk.app.plist
[loaded] com.nomadesk.driver.ReadonlyDriver (10 - SDK 10.7) [Support]
[failed] Nomadesk.app.plist [Support] [Details]
Google Drive Application (/Applications/Google Drive.app)
Nomadesk Application (/Applications/Nomadesk.app)
[running] com.getdropbox.dropbox.45792
[running] com.google.GoogleDrive.56352
[running] com.nomadesk.Nomadesk.50592
FUSE for OS X (OSXFUSE) [Support]
33% solfs(9)
14% unison-2.37.5(4)
508 MB solfs(9)
328 MB unison-2.37.5(4)
16 GB is a lot of RAM, but you have used all of the RAM and started paging to disk, in only 3 hours since you booted this system. That says something is using a lot of memory. kernel_task is on the upper edge of normal for a 16GB system. Some of that is going to the nomadesk kernel extension, but some cold be from the apps you are running. This is a case of looking at the Activity Monitor -> Memory usage for any apps that are being a bit greedy.
A kernel_task for a 16GB system would have a low in the 600-800MB range, however, 1.3GB is not too bad. My 2011 16GB Macbook Pro has 1.16GB and I'm doing just fine running El Capitan. So I would look to the other apps you are running for where all your memory is being used.
Google Drive can sometimes consume a lot of resources, so look closely at that
Dropbox tends to be fine, but when you are doing lots of disk activity it is checking for file changes. I see Dropbox usage going up when I'm doing backups but when I'm not doing anything to my disks(s) Dropbox is idle.If I understand unison, it is a file sync utility. If I'm wrong about that, feel free to correct. But if it is a file sync utility it is both a disk access utility and a network consuming program.
Solfs is also doing something with storage. Not sure if it has a network component.
Nomadisk sounds like it uses the network, so disk I/O and network I/O.
FUSE is a disk access utility.
So you will want to look at the Activity Monitor, Memory, disk I/O and Network I/O. Plus look for CPU consumers.
Also think about rebuilding the Spotlight index
<Spotlight: How to re-index folders or volumes - Apple Support>
I had issues with my Late 2009 27" iMac El Capitan installation's Spotlight. After reindexing things got better when the reindex finished.
As an experiment, you might boot into Safe Mode
<http://support.apple.com/kb/ht1564>
This will not load the 3rd party addtions. If things works better in Safe mode, that would be a strong indication that your 3rd party additions are the problem. NOTE: Safe mode uses conservative drivers so you screen may flicker and some other things may be less than optimum, but if Safe mode feels better than a normal boot you really need to look at all the 3rd party additions.
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Jan 27, 2016 8:29 PMby Linc Davis,When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any one of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.
When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.
If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.
