elaneh wrote:
I am disabled and I have been to my local Apple store three times now to try to spend a lot of money, but the busy store is not geered up at all to serve disabled people and the staff tend to ignore me. I can't find how to contact someone in customer services to talk to about this. Does anyone know how to speak to someone. I don't need support becuase I can't even get to buy anything to support me on....
I've been to a number of Apple stores, and I can say the one thing that has never happened, is I'm never ignored, but then, I'm not disabled. Your first line of contact for a retail store is the manager. Did you ask to speak to the manager during any one of your three trips? Did you speak to any staff whatsoever to indicate that you wanted something?
You do not indicate where you are located, so determining the correct number for you to call is not possible, but one of the other posters provided you a link with worldwide phone contact numbers. The recommendation for the appointment was an effort to provide you with additional personal service, geared to help compensate for the difficulties that you experienced. And at no time did the poster, or any one else, imply or state that you were stupid. That was not necessary to attack volunteers here trying to assist you. I don't like that you had difficulties during your visits, but I believe there are several ways for you to address the issue that were provided here. Again, in all of the Apple Stores that I have visited, and I've been to many across the US, I've never been at a loss for help. It has been more the other way around. I had to ask to be allowed to look around a little and then would ask for assistance if and when needed.