BlkMohawk

Q: problem connecting my beats wireless headphones to apple tv

My beats wireless headphone are unable to connect to AppleTV4. :-(  I keep getting an error message "Make sure your 'BeatsStudio Wireless' is turned on and in range", which is indeed the case.  Both my Apple TV4 and Beats headphones have up to date software. All advice welcome. 

Mac Book Pro, Mac OS X (10.6.5), IPhone 4, IPad, ITouch, Time Capsule & Apple TV2

Posted on Jan 27, 2016 3:15 PM

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Q: problem connecting my beats wireless headphones to apple tv

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  • by pedro d,

    pedro d pedro d Jan 28, 2016 1:01 PM in response to BlkMohawk
    Community Specialists
    Jan 28, 2016 1:01 PM in response to BlkMohawk

    Hello there, BlkMohawk.

     

     

     

    It sounds like you're having issues pairing your Beats wireless headphones to your new Apple TV (4th Generation). The following Knowledge Base article offers up some good information and troubleshooting recommendations:

     

     

     

    Use Bluetooth accessories with your Apple TV (4th generation)

     

     

     

    Use more than one Bluetooth accessory

    Your Apple TV (4th generation) can support several Bluetooth controllers simultaneously, up to this many:

    • One Siri Remote or Apple TV Remote*
    • Two MFi (Made for iOS) Bluetooth controllers, or one MFi Bluetooth controller and one Bluetooth audio accessory (like headphones or speakers).
    You might be able to pair more accessories, but at some point you might need to unpair others to allow for new ones.  Some apps might let you use an iOS device as an additional controller, which doesn't require Bluetooth. For help using an iOS device as a controller in an app, contact the app developer.

    Get help

    If a Bluetooth accessory won’t connect to your Apple TV (4th generation) or loses connectivity during use, follow these steps. After each step, see if you still need help:
    1. Make sure that you're in range of your Apple TV and there isn't interference in the area.
    2. Check that your accessory is fully charged and powered on.
    3. Make sure that the software on your Bluetooth accessory and your Apple TV is up to date. For example, if you have Beats wireless headphones, check for firmware updates.
    4. Move your Apple TV to a different location near your television.
    5. Look for your accessory in Settings > Remotes and Devices > Bluetooth. If you see it but you can’t connect to it, use the steps above to unpair your accessory. Then try to pair it again.
    6. If you need more help connecting or using a Bluetooth accessory with your Apple TV, contact the manufacturer of the accessory.

    *Apple TV (4th generation) ships with the same remote everywhere. In countries and regions that support Siri, the remote is called Siri Remote. Elsewhere, it’s called Apple TV Remote. Siri works on either remote as long as your Apple TV (4th generation) is set up with a language and country that supports Siri.

     

     

    Thanks for being a part of Apple Support Communities.

     

     

     

    Kind Regards.