laurabeeby
Level 1 (1 points)

Q: I keep getting verification failed when signing into itunes.  error in connecting to apple id server

I'm using family sharing.  I added my daughter, under 13.  I took my name off and tried using her icloud account info and i keep getting verification failed.  there was an error connecting to the apple id server.  She is unable to connect to itunes or app store.

iPhone 5s, iOS 9.2.1

Posted on Jan 27, 2016 3:58 PM

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laurabeeby

Q: I keep getting verification failed when signing into itunes.  error in connecting to apple id server

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  • by sterling r,

    sterling r sterling r Jan 28, 2016 12:56 PM in response to laurabeeby
    Community Specialists
    Jan 28, 2016 12:56 PM in response to laurabeeby

    Hi there laurabeeby,


    It sounds like there is something preventing the connection between the the iTunes Store and your daughters device. I would use the following article to help you troubleshoot that:

     

    If you can’t connect to the iTunes Store

    Before you begin

    1. Make sure that you can access the Internet on your computer or device.
    2. Make sure that your computer meets the iTunes minimum system requirements.
    3. Make sure that your operating system is up to date.
      Mac: From the menu bar at the top of your computer screen, choose Apple () > Software Update to see if updates are available for your computer.
      Windows: Go to Microsoft's Windows Update webpage.

    On your iPhone, iPad, or iPod touch

    If you can't connect to the iTunes Store on your iPhone, iPad, or iPod touch:

    1. Make sure that your date, time, and time zone are correct. Tap Settings > General > Date & Time. Time Zone might list another city in your time zone.
    2. Make sure that your iOS software is up to date. Tap Settings > General > Software Update to check for updates. You can also connect your iOS device to iTunes and click Check for Update on your device's Summary page.
    3. Check and verify that you're in range of a Wi-Fi router or base station. If you're using cellular service, make sure that cellular data is turned on from Settings > Cellular. If you're connected to cellular data, larger items might not download. You might need to connect to Wi-Fi to download apps, videos, and podcasts.
    4. Make sure that you have an active Internet connection. Check your device's user guide for help with Internet connection.
    5. Check to see if other devices, such as portable computers, are able to connect to the Wi-Fi network and access the Internet.
    6. Reset your Wi-Fi router by turning it off and then on again.

    If there's still an issue, learn what to do if your device won't connect to a Wi-Fi network.

     

    There is a more advanced article for additional support if you need it:

     

    Advanced steps for fixing issues with iTunes Store connection

     

    Thank you for using Apple Support Communities.