On my Macbook, I updated my iOS X El Capitan to version 10.11.3 today and now I cannot get Silverlight to work anymore when trying to stream amazon instant videos! I downloaded Silverlight again but when starting a movie, it says Silverlight is not installed. I must assume that this recent El Capitan update has something to do with this. Help!
iPhone 3GS, iOS 3.1.3
What browser are you using?
Where did you download Silverlight from? You should get it from here -> https://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx
thanks Duane. I first downloaded it from Amazon when i was trying to stream a movie. Now i did try your link and in both cases, its seems that Silverlight loaded successfully but when i try to start a movie, it tells me I need Silverlight. My browser is Safari 9.0.3. I have been streaming videos no problem from Amazon no problem until i recently upgraded my OS to El Capitan 10.11.3. ever since i did this upgrade, i cannot stream movies from Amazon. Thanks for the advise anyway.
dave
I just tried Safari and have no problem streaming Amazon prime video. I am using OS 10.11.3, Safari 9.0.3
Do you have Silverlight enabled in Safari?
Have you disabled any Safari extensions? Perhaps one is causing the problem.
Have you tried using Firefox or Chrome?
Hey thanks, Duane. That was it and it now works! You're my hero of the day!! Thats why you are a level 10. I appreciate you taking the time to try to help users here like myself. I am a long-time Windows guy learning the iOS and MacBooks.
Have a great evening.
dave
Great! Glad that I could help.
After reading through all of Microsoft's help files (nothing worked) I tried this simple solution and it worked! Thank you so much.
Great! Glad that I could help.
I just started having this same problem after the most recent system upgrade on my Macbook Air Version: 10.11.6 (15G1004). I am getting error 5000 when trying to stream amazon videos. Amazon tech support had me upgrade WideVine, but this didn't work. They then had me disable my firewall and reboot my system. This has not worked. I'm having this problem in Safari, Firefox and Chrome.
Any suggestions?
Thanks!
Kevin
Can no longer stream Amazon Instant Video using Microsoft Silverlight like I used to
