Q: iPhone 6 not tracking activity

Question

kyanring

Level 1 (0 points)

Q: iPhone 6 not tracking activity

I have set up my Apple Watch's Activity app, providing my height, weight, age, calorie goals, etc. It seems to track everything fine on the watch, recording my steps, exercise and calories burned without issue.

However, when I go to the Activity app on my iPhone 6s, with which the watch has been paired since the beginning, I am shown the initial setup screen that tells me:

To start using the app on your iPhone, first set up Activity on your Apple Watch.

Obviously, I have already done this. I'm getting activity updates and weekly summaries on the watch, but I can't seem to do anything Activity-related on the phone. I have tried resetting the watch entirely, and have had no luck. At this point, I'm considering wiping the phone and starting over again, though I'd like to avoid that, if possible.

Is there something I'm missing?

iPhone 6s, iOS 9.2.1

Posted on Jan 27, 2016 8:07 PM

I have this question too

Solved

Jonathan UK

Level 7 (34,207 points)

Apple Watch

A:

If the issue persists, either:

Erase and reset both your iPhone and your Apple Watch and set both up as new devices:
- Unpair your watch via the Watch app:
  - Unpair your Apple Watch and iPhone - Apple Support
- Restore your iPhone to factory settings and then set it up (without restoring it from backup):
  - Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support
  - Get started with iPhone, iPad, and iPod touch - Apple Support
- Pair your Apple Watch with your iPhone:
  - Set up your Apple Watch - Apple Support

Or you may find that a variation enables you to partially restore your iPhone (excluding Health data and other sensitive data):
- Start by making an unencrypted backup of your iPhone:
  - This must only be done via iTunes on a computer (because iCloud backups are encrypted as standard);
  - Do not select the option to Encrypt iPhone backup;
  - How to back up your devices using iCloud or iTunes - Apple Support
- Restore your iPhone as new:
  - Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support
  - When you see the option to Restore or Update, choose Restore;
  - After the Restore completes, during setup, restore your iPhone from the unencrypted backup;
  - If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
- Pair your watch, setting it up as a new watch (do not restore it from backup):
  - Set up your Apple Watch - Apple Support

Posted on Jan 28, 2016 10:46 AM

Q: iPhone 6 not tracking activity

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Helpful answers

by Jonathan UK,

Jonathan UK Jan 28, 2016 12:05 AM in response to kyanring
Level 7 (34,207 points)

Apple Watch

Jan 28, 2016 12:05 AM in response to kyanring

Hi

First try the following steps:

On your iPhone, close all open apps (including the Watch app): double-press the Home button, then swipe up on each of the app previews to close them.

If that does not immediately help, next unpair and re-pair your watch:
- First try restoring the watch (Restore from Backup) when offered the option during set up (most data and settings will be restored, with some exceptions - eg Apple Pay cards, passcode). If that does not work, repeat the process, but try setting your watch up as a new watch.
- Unpair your Apple Watch and iPhone - Apple Support
- Set up your Apple Watch - Apple Support
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by kyanring,

kyanring Jan 28, 2016 7:23 AM in response to Jonathan UK
Level 1 (0 points)

Jan 28, 2016 7:23 AM in response to Jonathan UK

Ok, just finished unpairing and re-pairing the watch. Definitely a much smoother process than it was when it first came out. The Activity app on my phone is still showing the setup screen, like described in the my original post. I'll give it a couple hours before I try setting the watch up as new.

Thanks!
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by Jonathan UK,

Jonathan UK Jan 28, 2016 7:47 AM in response to kyanring
Level 7 (34,207 points)

Apple Watch

Jan 28, 2016 7:47 AM in response to kyanring

You're welcome!

My expectation is that you will need to follow the steps in my second reply.
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by brianfromnesconset,

brianfromnesconset Jan 28, 2016 9:46 AM in response to kyanring
Level 1 (0 points)

Jan 28, 2016 9:46 AM in response to kyanring

JJust out of curiosity, what WatchOS are you running on your watch?
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by kyanring,

kyanring Jan 28, 2016 10:47 AM in response to brianfromnesconset
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Jan 28, 2016 10:47 AM in response to brianfromnesconset

I'm running WatchOS 2.1.
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by kyanring,

kyanring Jan 28, 2016 10:52 AM in response to kyanring
Level 1 (0 points)

Jan 28, 2016 10:52 AM in response to kyanring
Capturing exactly what I did here, for posterity:

Backed up my iPhone to iTunes, unencrypted
Restored my iPhone from iTunes
During setup, selected the backup from Step 1
Paired the phone with the watch, as a new watch.
Set up Activity on the watch

The first time I fired up the Activity app, I still saw the setup screen, but, after a few minutes, activity began to show up in the phone's Activity app.

Thanks!
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by Jonathan UK,

Jonathan UK Jan 28, 2016 10:54 AM in response to kyanring
Level 7 (34,207 points)

Apple Watch

Jan 28, 2016 10:54 AM in response to kyanring

You're most welcome!
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Accepted Answer · Jan 28, 2016 10:46 AM

Jonathan UK

Level 7 (34,207 points)

Apple Watch

Jan 28, 2016 10:46 AM in response to kyanring

If the issue persists, either:

Erase and reset both your iPhone and your Apple Watch and set both up as new devices:
- Unpair your watch via the Watch app:
  - Unpair your Apple Watch and iPhone - Apple Support
- Restore your iPhone to factory settings and then set it up (without restoring it from backup):
  - Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support
  - Get started with iPhone, iPad, and iPod touch - Apple Support
- Pair your Apple Watch with your iPhone:
  - Set up your Apple Watch - Apple Support

Or you may find that a variation enables you to partially restore your iPhone (excluding Health data and other sensitive data):
- Start by making an unencrypted backup of your iPhone:
  - This must only be done via iTunes on a computer (because iCloud backups are encrypted as standard);
  - Do not select the option to Encrypt iPhone backup;
  - How to back up your devices using iCloud or iTunes - Apple Support
- Restore your iPhone as new:
  - Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support
  - When you see the option to Restore or Update, choose Restore;
  - After the Restore completes, during setup, restore your iPhone from the unencrypted backup;
  - If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
- Pair your watch, setting it up as a new watch (do not restore it from backup):
  - Set up your Apple Watch - Apple Support

Q: iPhone 6 not tracking activity

All replies Helpful answers

by Jonathan UK,

by Jonathan UK,Solvedanswer

by kyanring,

by Jonathan UK,

by brianfromnesconset,

by kyanring,

by kyanring,

by Jonathan UK,

All replies

Helpful answers