iGadgetGirl

Q: Find my Friends

I have been getting this message since at least two iOS versions ago:

image.jpeg

My partner can see my location but I cannot see hers. Can anybody help?

 

Thanks, Mary.

iPhone 6, iOS 9.2.1

Posted on Jan 27, 2016 10:49 PM

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Q: Find my Friends

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  • Helpful answers

  • by jeffd55,

    jeffd55 jeffd55 Jan 29, 2016 7:21 AM in response to iGadgetGirl
    Community Specialists
    Jan 29, 2016 7:21 AM in response to iGadgetGirl

    Hello Mary, 

     

    Thank you for using Apple Support Communities. 

     

    I see that you keep getting an error message when trying to use Find My Friends. I would first suggest going through the basic troubleshooting from this article to sort out the issue. 

    Get help using Find My Friends

     

    Cheers

  • by iGadgetGirl,

    iGadgetGirl iGadgetGirl Jan 30, 2016 12:02 PM in response to jeffd55
    Level 1 (0 points)
    Jan 30, 2016 12:02 PM in response to jeffd55

    Hi Jeff,

    Thank you for the link to the Find My Friends troubleshooting article. Unfortunately, all the settings were correct when checked and so the problem still persists. Did I mention that my partner is able to see my location, it's just me that gets this message.

    Regards,

    Mary.


  • by LACAllen,

    LACAllen LACAllen Jan 30, 2016 3:01 PM in response to iGadgetGirl
    Level 5 (5,123 points)
    iCloud
    Jan 30, 2016 3:01 PM in response to iGadgetGirl

    Have you tried signing out and then back in to iCloud on your device?

     

    Then I would suggest the 4Rs

     

    Hard restart, reset network settings, reset all settings and then finally reset to factory. Those 4 steps are known to resolve quirky behaviours like this.