MG54321

Q: Can't receive SMS without an internet connection because of iMessage?

Hi all.  I am having trouble receiving SMS/text messages from other iPhone users on my iPhone 4s.  This occurs when I do not have an internet connection and I think it may be due to a bug with Apple's iMessage service.

MacBook, OS X Yosemite (10.10.2), Charging Cycle Count: 534

Posted on Jan 28, 2016 12:23 AM

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Q: Can't receive SMS without an internet connection because of iMessage?

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  • by pedro d,

    pedro d pedro d Jan 29, 2016 8:05 AM in response to MG54321
    Community Specialists
    Jan 29, 2016 8:05 AM in response to MG54321

    Hello there, MG54321.

     

    It sounds like your'e not receiving messages on your iPhone from other iPhone users. The following Knowledge Base article offers up some great recommendations for troubleshooting:

     

    If you can‘t send or receive messages on your iPhone, iPad, or iPod touch

     

    If your messages aren't sending, or you aren't getting messages

    Check your contact information:

    1. Make sure that you're using the right phone number or email address for the contact. 
    2. Go to Settings > Messages > Blocked and make sure that the contact isn't on your block list.

    If messages won't send to a certain person or you need help with group messages

    Sometimes your messages won't send to a particular contact, or you might have issues with group messages. For example, you might reply to a group conversation and receive your own message. Or you might get a new phone number and see your old one listed as a recipient in an existing group conversation.

    Delete the conversation* that has the issue and start a new conversation: 

    1. Open Messages and look at your list of conversations.
    2. Swipe from right to left on the conversation you want to delete. Then tap Delete.
    3. Open Messages, tap  , and enter the phone number or email address of your contact or contacts. 
    4. Write a new message and tap send. 

    *When you delete a conversation, you won’t be able to recover it. If you want to save parts of conversations or their attachments, you can take screenshots. You can also touch and hold an attachment or message bubble, then tap More > Save. 

     

    Restart your device and check for updates

    1. Restart your device.
    2. Check for a carrier settings update.
    3. Check for an iOS software update.

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers.

  • by Csound1,

    Csound1 Csound1 Jan 29, 2016 8:13 AM in response to MG54321
    Level 9 (50,659 points)
    Desktops
    Jan 29, 2016 8:13 AM in response to MG54321

    What does iMessage have to do with it, SMS (texts) do not need or use WiFi.