jessdixie

Q: Apple photos not syncing to iOS 9.2.1

Hi,

I using a Macbook Pro 2015 (OSX El Capitan 10.11.3) and syncing Photos (1.3) on my Mac with iPhone 5s and iPad Air 2 both running iOS 9.2.1.  When I use iTunes to select albums to sync, it shows all selected albums have 0 photos, despite these albums in Photos having many items.   It appears that the communication between Photos and iTunes has been lost.  After several attempts at syncing, and performing a repair on my Photos library, gradually all recent albums have disappeared from my iPhone. Frustrating to say the least.  Was all working fine until recently, so have to assume it is something to do with iOS or OS X updates.

MacBook (13-inch), iOS 9.2.1

Posted on Jan 28, 2016 3:38 AM

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Q: Apple photos not syncing to iOS 9.2.1

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  • by léonie,

    léonie léonie Jan 28, 2016 4:03 AM in response to jessdixie
    Level 10 (105,776 points)
    iCloud
    Jan 28, 2016 4:03 AM in response to jessdixie

    Have you tried to remove the iPod Photo Cache?   See this Help Page:  About the iPod Photo Cache folder - Apple Support

     

    If this cache is corrupted, iTunes cannot sync new photos.

     

    Has your Photos Library been enabled as the System Photos Library?  Check the Phots Preferences > General

    The option "Use as System Photo Library" should be greyed out. If it is not grayed out, click it.  Then Restart Photos and iTunes.

  • by jessdixie,

    jessdixie jessdixie Jan 29, 2016 1:07 AM in response to léonie
    Level 1 (0 points)
    Jan 29, 2016 1:07 AM in response to léonie

    Hi Leonie,

    Thank you for the suggestions.  I have put the pod photo cache in the trash (and emptied it).  I've checked that 'Use as system photo library' is greyed out (it is).  Syncing with my iPhone with iTunes now lets me sync all the albums except the most recent ones with photos from January in them.  I've tried only syncing a few to see if it is one corrupt file causing the problem, but even if it is 1 or 2 recent photos (from different cameras), the album appears empty in the iTunes sync window.  Would love to hear if you have any other suggestions,

    Thanks.