FrancoGuillermoAP
Level 1 (0 points)

Q: Macbook Pro 15 inch early 2015

Hello,

 

I bought in late September a Macbook Pro, Retina Display, 15 inches, early 2015 in Mexico with the following general specs:

 

  • 2.7 GHz Intel Core i5
  • 8 GB 1867 MHz DDR3
  • Intel Iris Graphics 6100 1536 MB
  • And : 121 GB for flash storage.

I have been experiencing some odd problems with the product, I cannot for instance watch any videos, be it on Youtube or in Streaming because the computer just crashes, here is a screenshot :

IMG_1098.JPG

I just took the product to the authorized reseller in Mexico and they told me it was a damaged operative system. However, they wouldn't tell me wether it was my wrongdoing or a manufacturing error, hence my appeal to you for help.

MacBook Pro with Retina display, OS X El Capitan (10.11.2), Early 2015, Mexico

Posted on Jan 28, 2016 9:23 AM

by OGELTHORPE,Apple recommended
OGELTHORPE OGELTHORPE
Level 9 (52,576 points)
Mac OS X
A:

If it is a corrupt OSX, boot into the recovery partition and reinstall El Capitan.  If the same symptoms appear, then there is a hardware issue.

 

You might run Apple Diagnostics and see if that provides any  clues:

 

https://support.apple.com/en-us/HT202731

 

Regardless, the MBP is under warranty and it should be repaired an Authorized Apple Service Provider.

 

Ciao.

Posted on Jan 28, 2016 10:23 AM

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FrancoGuillermoAP

Q: Macbook Pro 15 inch early 2015

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  • Helpful answers

  • by OGELTHORPE,Apple recommended

    OGELTHORPE OGELTHORPE Jan 28, 2016 10:23 AM in response to FrancoGuillermoAP
    Level 9 (52,576 points)
    Mac OS X
    Jan 28, 2016 10:23 AM in response to FrancoGuillermoAP

    If it is a corrupt OSX, boot into the recovery partition and reinstall El Capitan.  If the same symptoms appear, then there is a hardware issue.

     

    You might run Apple Diagnostics and see if that provides any  clues:

     

    https://support.apple.com/en-us/HT202731

     

    Regardless, the MBP is under warranty and it should be repaired an Authorized Apple Service Provider.

     

    Ciao.

  • by FrancoGuillermoAP,

    FrancoGuillermoAP FrancoGuillermoAP Feb 23, 2016 8:51 PM in response to OGELTHORPE
    Level 1 (0 points)
    Feb 23, 2016 8:51 PM in response to OGELTHORPE

    Hey,

     

    thanks for replying. It happened once again. Here is the crash log:

     

    23/02/16 10:16:08.873 p.m. iTunes[4440]: Entered:__thr_AMMuxedDeviceDisconnected, mux-device:428

    23/02/16 10:16:08.873 p.m. iTunes[4440]: tid:1b24b - Mux ID not found in mapping dictionary

    23/02/16 10:16:08.873 p.m. iTunes[4440]: tid:1b24b - Can't handle disconnect with invalid ecid

    23/02/16 10:16:32.560 p.m. Google Chrome Helper[5343]: CGAffineTransformInvert: singular matrix.

    23/02/16 10:18:40.705 p.m. Microsoft PowerPoint[1731]: Stream 0x807f45f0 is sending an event before being opened

    23/02/16 10:18:40.705 p.m. Microsoft PowerPoint[1731]: Stream 0x807f45f0 is sending an event before being opened

    23/02/16 10:20:14.730 p.m. Mail[300]: Skipping STATUS for INBOX because CHECK failed with error: (null)

    23/02/16 10:21:02.210 p.m. Microsoft Word[3058]: Stream 0x827b6d10 is sending an event before being opened

    23/02/16 10:21:02.210 p.m. Microsoft Word[3058]: Stream 0x827b6d10 is sending an event before being opened

    23/02/16 10:21:21.000 p.m. syslogd[46]: ASL Sender Statistics

    23/02/16 10:22:12.241 p.m. com.apple.CDScheduler[278]: Thermal pressure state: 1 Memory pressure state: 0

    23/02/16 10:22:12.242 p.m. com.apple.CDScheduler[47]: Thermal pressure state: 1 Memory pressure state: 0

    23/02/16 10:22:28.678 p.m. com.apple.xpc.launchd[1]: (com.apple.auditd[5346]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.auditd

    23/02/16 10:22:28.713 p.m. aguirrefranco[5350]: audit warning: allsoft

    23/02/16 10:22:28.713 p.m. aguirrefranco[5352]: audit warning: soft /var/audit

    23/02/16 10:22:28.713 p.m. aguirrefranco[5351]: audit warning: closefile /var/audit/20160224034524.20160224042228

    23/02/16 10:22:48.070 p.m. com.apple.CDScheduler[278]: Thermal pressure state: 0 Memory pressure state: 0

    23/02/16 10:22:48.070 p.m. com.apple.CDScheduler[47]: Thermal pressure state: 0 Memory pressure state: 0

    23/02/16 10:24:40.000 p.m. bootlog[0]: BOOT_TIME 1456287880 0

    23/02/16 10:24:42.000 p.m. syslogd[46]: Configuration Notice:

    ASL Module "com.apple.AccountPolicyHelper" claims selected messages.

    Those messages may not appear in standard system log files or in the ASL database.

    23/02/16 10:24:42.000 p.m. syslogd[46]: Configuration Notice:

    ASL Module "com.apple.Accounts" claims selected messages.

    Those messages may not appear in standard system log files or in the ASL database.

    23/02/16 10:24:42.000 p.m. syslogd[46]: Configuration Notice:

    ASL Module "com.apple.Accounts" claims selected messages.

    Those messages may not appear in standard system log files or in the ASL database.

     

    It happened around 10:23, hence my doubts as to the exact cause.

    I also reinstalled El Capitán, and the crash still kept happening.

     

    Any ideas, as to why this might continue?

     

    With much gratitude, thanking you beforehand.