iphone6 help

My son dropped his iphone6 in the bath tub and now the screen is black. He has pictures and contacts that he wants to recover but when using a recovery software it requires a "Trust" computer to be entered on the phone but this is not possible since the screen is black. Any suggestions on how to get the recovery software to scan the phone files without having to enter any commands or password on the iphone6?


Thanks in advance for any help,

KConnelly

iPhone 6

Posted on Jan 28, 2016 1:02 PM

Reply
2 replies

Jan 28, 2016 1:17 PM in response to KConnelly31

KConnelly31 wrote:


My son dropped his iphone6 in the bath tub and now the screen is black. He has pictures and contacts that he wants to recover but when using a recovery software it requires a "Trust" computer to be entered on the phone but this is not possible since the screen is black. Any suggestions on how to get the recovery software to scan the phone files without having to enter any commands or password on the iphone6?


Thanks in advance for any help,

KConnelly

Sorry there is nothing you can do now to recover the data, it is too late for that.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iphone6 help

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.