Headhunter06

Q: Windows 10 crashing, but not sure why.

In the last couple of days, Windows 10 fails to start when switching from OS X to Windows in Bootcamp.  I recently installed the latest update to OS X El Capitan and Windows started fine from Bootcamp. After about 3-4 mins in Windows -- it was downloading and installing updates -- screen goes black, and then a screen pops up indicating "Attempting Automatic Repairs". Those automatic repairs failed.  After several attempts to restart, I eventually got a "no bootable disk found" error.

 

   So I decided to use Bootcamp Assistant to uninstall Windows and remove the partition, and then do a fresh partition and windows reinstall.  Same thing happens. Windows installs fine, runs fine for 3-4 mins and then crashes.

 

   I have no idea if this crash is due to a Microsoft issue involving updates, a conflict involving Bootcamp or Apple drivers, or something else.  Anyone have ideas?

iMac, OS X El Capitan (10.11.3), iMac 2015 21.5 4k Retina

Posted on Jan 28, 2016 5:42 PM

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Q: Windows 10 crashing, but not sure why.

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  • by Rob54-20,

    Rob54-20 Rob54-20 Feb 5, 2016 2:49 PM in response to Headhunter06
    Level 1 (0 points)
    Feb 5, 2016 2:49 PM in response to Headhunter06

    Thanks for this solution Headhunter06! Your "second option" (29 Jan. 3:36) helped me out after some days of problems with black screens and headache how to solve this.

    Hoping that Microsoft and Intel can supply a new driver update (someday) that keeps our systems running. In the meantime: no Intel driver updates via Windows Update for me!

  • by jrkagan,

    jrkagan jrkagan Feb 5, 2016 2:49 PM in response to Headhunter06
    Level 1 (134 points)
    Feb 5, 2016 2:49 PM in response to Headhunter06

    That's odd, the "Show-Hide Updates Tool" does nothing for me on my system. It shows the offending Intel driver and acts like it is disabling the update, but then 20-40 minutes later I find that the system is downloading and installing the update anyway.

     

    For now I have found no solution works other than turning off updates entirely.

  • by VO8T,

    VO8T VO8T Feb 12, 2016 7:05 PM in response to Headhunter06
    Level 1 (4 points)
    Feb 12, 2016 7:05 PM in response to Headhunter06

    Headhunter06, May you explain how I could fix my iMac. I am so frustrated trying to fix my problem hasn't been working until I found this post. If you could explain what i can do I can finally fix my iMac (iMac 21.5 inch, Late 2013, windows 10 home)

  • by Loner T,

    Loner T Loner T Feb 14, 2016 9:20 AM in response to VO8T
    Level 7 (23,508 points)
    Safari
    Feb 14, 2016 9:20 AM in response to VO8T

    You will need to disable Automatic Updates for Windows, and check manually. If you see any Intel drivers, remove from the update selection.

  • by MarVardy9,

    MarVardy9 MarVardy9 Feb 17, 2016 7:03 AM in response to Headhunter06
    Level 1 (0 points)
    Feb 17, 2016 7:03 AM in response to Headhunter06

    i got same a problem last week my win10 worked every thing was good and now i can;t boot into win10 when i restart iMac and select to boot window it's will be loading and show window sign and then just 3sec it's boot into iOS

    i record video a problem if you want to see let me know  

    (iMac 21.5 inch, Late 2013, windows 10 home)

  • by Loner T,

    Loner T Loner T Feb 17, 2016 7:15 AM in response to MarVardy9
    Level 7 (23,508 points)
    Safari
    Feb 17, 2016 7:15 AM in response to MarVardy9

    1. Can you boot Windows in Safe Mode?

    2. Do you have a Windows System Restore point prior to Windows Automatic Update gave you the bad driver?

  • by MarVardy9,

    MarVardy9 MarVardy9 Feb 17, 2016 7:32 AM in response to Loner T
    Level 1 (0 points)
    Feb 17, 2016 7:32 AM in response to Loner T

    1I Can't boot window to safe mode

    2i don't have window system restore point so sad T.T

    BUt try to boot to window many times but 1 time i had a different

    "ll show you a picture

  • by Laurent B.,

    Laurent B. Laurent B. Feb 24, 2016 5:53 AM in response to Loner T
    Level 1 (0 points)
    Feb 24, 2016 5:53 AM in response to Loner T

    Hi Loner T,

     

    I am currently in discussion with a senior technical advisor AppleCar. I had the same problem : an update was available (not sure exactly which update), automatic restart of the Imac 4K, strange black error screen, freeze, Automatic Repair in loops, etc... I decided to reinitiate Windows (I lost all programs/settings/drivers...). It was perfectly working again. I asked Apple to download the drivers of Bootcamp 6 (which were really hard to find, not available yet via Support Web, if you're looking for those, it is really simple but not obvious : Action section of Menu bar of Bootcamp Assistant.) Just after launching setup.exe of this file and successfully installed bootcamp on Windows 10. I've been asked to restart the computer. I did.
    And now back to starting point ! impossible to launch windows correctly.

     

    I tried Safe mode to look at the reports and C:\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt It is written that the critical problem is due to an update unknown. How to check last updates or whatever in order to identify this bad update. Is it possible that Bootcamp App install or update involves/clashes somehow ?

    Impossible to acces windows update in safe mode to disable automatic updates, my "integrated administrator account is not connected, impossible"....

     

    I am thinking of saving all my files and restart the Bootcamp process from the begining (Erase Bootcamp partition and re-launch bootcamp assistant).

    But it won't solve the problem and make things change.

     

    Thank you.

     

    Infos :

     

    Imac 4K 21.5 Late 2015

    SSD 250G

    16GB RAM

    Intel core i5 3.10 GHZ x64

    Intel Iris Pro Graphics 6200 (my resolution is currently really bad, safe mode ?)

    Bootcamp

    Windows 10 Home

  • by MikeICT,

    MikeICT MikeICT Feb 26, 2016 2:22 AM in response to Headhunter06
    Level 1 (4 points)
    Feb 26, 2016 2:22 AM in response to Headhunter06

    Hello,

     

    I'm facing the same problem. This is very annoying! First I had to figure out how to install RealTek drivers manually, then the whole system goes down. It is related to Intel drivers together with internet connection and Windows Automatic Update. Does anybody know who is interested to fix this? Apple will not support Microsoft and vice versa.

     

    Thank you.

  • by Laurent B.,

    Laurent B. Laurent B. Feb 26, 2016 4:16 AM in response to MikeICT
    Level 1 (0 points)
    Feb 26, 2016 4:16 AM in response to MikeICT

    Hello MiKelCT,

     

    I'm in. I do not have a lot of time until I reinitiate everything, I'll need my Windows fully functional very soon. By this time, I would be glad to look for a solution and, at least, identify the problem clearly (identify those non-viable drivers). I want to know how to make my W10 partition "safe" for my future files.

    We can maybe clearly define a clear procedure to avoid further problems linked to those drivers and updates (we just have to gather the informations we have on this topic) and why not provide this report to Apple/Intel/Windows. And this for the different cases.

     

    I'm wondering if there is a way to know exactly which drivers are bad.

    How to know what are the last updates that has been done ?

     

    I had this problem first with an Intel Pro Graphic driver, and then with the Apple WindowsSupport Software. It is maybe not only because of those drivers, but maybe because of the rebooting process...

     

    How to be sure that your system is rebooting on the good partition ?

    (I mean when you're doing an update/reboot on W10 or OSX, how to make sure that the machine reboot on respective disks ?)

     

    Is keeping "alt" (to access to different disks) during update/rebooting altering someway the process ?

     

    Thx.

  • by MikeICT,

    MikeICT MikeICT Feb 26, 2016 5:58 AM in response to Laurent B.
    Level 1 (4 points)
    Feb 26, 2016 5:58 AM in response to Laurent B.

    Hello,

     

    The best way to avoid crash is to disable Windows Update process completely or use group policy editor. Windows Update was faster than me installing the updates while I was setting up a metered connection and hiding the updates.

     

    This is hot topic, someone should be working with this...

  • by mothman07,

    mothman07 mothman07 Feb 26, 2016 3:32 PM in response to MikeICT
    Level 1 (0 points)
    Feb 26, 2016 3:32 PM in response to MikeICT

    I too am having the same issue with a new 21.5" 4K imac. Win 10 installs OK, install bootcamp = crash. Contacted Apple Support, explained issue and referenced this thread. Was transferred to a 'Senior Advisor' who had no clue of the issue or any suggestion for resolution. WE ARE SOL PEOPLE.

    I need Windows on my imac running as it should, as it does on my 2014 27" 5K imac. This 21.5" 4K imac is on it's way back to the store, I can't use it with a patch work Windows.

  • by Laurent B.,

    Laurent B. Laurent B. Feb 26, 2016 4:31 PM in response to mothman07
    Level 1 (0 points)
    Feb 26, 2016 4:31 PM in response to mothman07

    "This 21.5" 4K imac is on it's way back to the store, I can't use it with a patch work Windows."

    What do you mean ? Do you think the hardware/21.5" 4K model could be part of the issue ?

     

     

     

     

  • by Loner T,

    Loner T Loner T Feb 26, 2016 4:36 PM in response to Laurent B.
    Level 7 (23,508 points)
    Safari
    Feb 26, 2016 4:36 PM in response to Laurent B.

    The Windows Updates cause a lot o problems with Intel GPU drivers. As suggested, disable Windows Automatic Updates, or at least select specific updates you need. Driver updates are very problematic.

  • by jrkagan,

    jrkagan jrkagan Feb 26, 2016 4:37 PM in response to Laurent B.
    Level 1 (134 points)
    Feb 26, 2016 4:37 PM in response to Laurent B.

    The problem is caused by the Intel Iris Pro driver that Windows Update is pushing. I have experimented quite a lot with my iMac, which is a 21.5 inch Late 2013 (non-4K) iMac, but it also has an Iris Pro graphics adapter.

     

    I have reinstalled Windows 10 from a system image (I use WinClone) 10+ times - in each case it works absolutely perfectly until the moment that Windows Update installs that particular updated driver; at that moment the system crashes and enters a reboot loop.

     

    Other facts I have found:

    - The Microsoft "Show-Hide Updates Tool" has no effect whatsoever, and

    - I have stopped the problem from happening by going into Control Panels/Administrative Tools/Services and manually stopping and disabling Windows Update. Obviously this means that the computer is not updating AT ALL anymore, but in this way at least it is now usable.

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