Headhunter06

Q: Windows 10 crashing, but not sure why.

In the last couple of days, Windows 10 fails to start when switching from OS X to Windows in Bootcamp.  I recently installed the latest update to OS X El Capitan and Windows started fine from Bootcamp. After about 3-4 mins in Windows -- it was downloading and installing updates -- screen goes black, and then a screen pops up indicating "Attempting Automatic Repairs". Those automatic repairs failed.  After several attempts to restart, I eventually got a "no bootable disk found" error.

 

   So I decided to use Bootcamp Assistant to uninstall Windows and remove the partition, and then do a fresh partition and windows reinstall.  Same thing happens. Windows installs fine, runs fine for 3-4 mins and then crashes.

 

   I have no idea if this crash is due to a Microsoft issue involving updates, a conflict involving Bootcamp or Apple drivers, or something else.  Anyone have ideas?

iMac, OS X El Capitan (10.11.3), iMac 2015 21.5 4k Retina

Posted on Jan 28, 2016 5:42 PM

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Q: Windows 10 crashing, but not sure why.

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  • by Loner T,

    Loner T Loner T Mar 8, 2016 5:36 AM in response to Klewis270
    Level 7 (23,508 points)
    Safari
    Mar 8, 2016 5:36 AM in response to Klewis270

    On the first screen that Windows Installer requests the choice of partitions, physically disconnect any network connections, install Windows, BC drivers, create a Windows System Restore point, see Hans_NL's  post here about disabling driver updates.

  • by jrkagan,

    jrkagan jrkagan Mar 9, 2016 6:34 PM in response to Headhunter06
    Level 1 (134 points)
    Mar 9, 2016 6:34 PM in response to Headhunter06

    There might be some light at the end of the tunnel. One of the features in the change log of Windows 10 Build 14279 is "We fixed an issue where downloading certain drivers from Windows Update was causing some PCs to bluescreen."

     

    I have not yet been able to get my hands on this build (I have Insider builds turned on but they take a while to propagate), but it's possible that this will fix our issue.

  • by Loner T,

    Loner T Loner T Mar 9, 2016 7:27 PM in response to jrkagan
    Level 7 (23,508 points)
    Safari
    Mar 9, 2016 7:27 PM in response to jrkagan

    Please post back once you have it installed and verified.

  • by brucetvl,

    brucetvl brucetvl Mar 9, 2016 11:52 PM in response to Headhunter06
    Level 1 (0 points)
    Mar 9, 2016 11:52 PM in response to Headhunter06

    I had the same problem , windows 10 crashed about 2 weeks ago , Apple support where not much help . I eventually  found this post , read through most posts and decided to reinstall bootcamp as per  Bootcamp assistant , installing windows 10 without internet connection , installed bootcamp drivers . Then I reinstalled windows 10 within the bootcamp partition and only installed the windows drivers from bootcamp usb . The only disadvantage is getting back to El Capitan which requires restart and hold options key and selecting El Capitan ( late 2015 4k retina iMac )  Windows 10 has worked fine , installed all updates that have been received  from windows automatic updates

  • by danylhopkins,

    danylhopkins danylhopkins Mar 10, 2016 1:50 PM in response to Headhunter06
    Level 1 (0 points)
    Mar 10, 2016 1:50 PM in response to Headhunter06

    I had this problem and these are the steps that I have put in place, the system is working reliably:

     

    1.) Install windows 10 don’t install BC software

    2.) Within OSX download windows support software from the action menu

    3.) Copy this folder to a freshly formatted USB thumb drive.

    4.) Reboot into windows, go to WindowsSupport>Bootcamp>Drivers and delete the Realtek folder completely

    5.) Allow windows to restart immediately

    6.) Do not connect to the internet at this point or windows will crash

    7.) Go to control panel, administrative tools, then chose services.

    8.) Scroll down to windows update and double click on it

    9.) Select stop if possible. (under service status)

    10.) Select the startup type dropdown and select disable.

    11.) Click apply and exit out to the desktop

    12.) Connect to the internet

    13.) Start> Settings> Network & Internet> WIFI > Advanced options (may be down page)

    14.) Make the connection metered.

    15.) go to https://support.microsoft.com/en-gb/kb/3073930

    16.) Download the “show/hide update tool”

    17.) Go through the tool and hide all of the intel drivers

    18.) Go to control panel, administrative tools, then chose services.

    19.) Scroll down to windows update and double click on it

    20.) Select the startup type dropdown and select manual. (then click apply)

    21.) Select Start (under service status)

    22.) Go to start>settings>update and recovery

    23.) Go to update and select check for updates

    24.) If you see an intel update in the list of installing updates immediately go back to step 6!

    25.) Allow windows to install all non intel updates

    26.) Allow windows to restart after updates

    27.) Go to apple software update and install any available updates

    28.) Allow windows to restart after the install

    29.) After restarting carry out steps 7 -11 ensuring windows update is stopped and disabled

    30.) Create a system restore point (type system restore in start)

    31.) Always keep the wifi connection metered, to install future updates follow from step 15 and repeat all steps

  • by Joey Schmoey,

    Joey Schmoey Joey Schmoey Apr 14, 2016 5:00 PM in response to Hans_NL
    Level 1 (4 points)
    Apr 14, 2016 5:00 PM in response to Hans_NL

    I had this problem but fixed it.

     

    I struggled for the better part of one night and the next day with this problem.  My scenario was a new iMac 21.5" with Retina display, purchased 12/15.  This included the Intel Iris Pro 6200.

     

    I tried all sorts of other things but each, in turn, failed and caused the system to crash anyway when that graphics driver was updated.  That driver update by itself was causing the crash, then restore loop.

     

    As is often the case, the solution was quite simple.

     

    I had only connected via wifi, so when the restore option came up, I chose the other option, went to advanced, and then did a reset of the PC, removing everything; apps, etc.  This removed the wifi settings, and since no ethernet cable was connected, it guaranteed that when Windows reinstall (reset) finished there was no internet access.  I then just got the hardware ID from the graphics card but instead of just grabbing one of the device ID values, I grabbed all of them and then added them to the Group Policy setting described in that same article.  This also served to disable other hardware items that were being updated, in turn that might be adding to the issue.  Therefore I didn't need to turn off Windows Update, or even change any of the default settings, nor did I have to remove all the other Intel items from Windows update; just the device ID values mentioned.

     

    I was then able to connect, run Windows update, and everything went smoothly.  That display adapter works great, the system doesn't crash, and updates are keeping everything else in line.  I rarely add comments to these types of forums, but this was such a relief to have solved that I wanted to say thanks and share my solution.

  • by jrkagan,

    jrkagan jrkagan Apr 14, 2016 6:58 PM in response to Joey Schmoey
    Level 1 (134 points)
    Apr 14, 2016 6:58 PM in response to Joey Schmoey

    Thank you for this!

  • by jpnkira,

    jpnkira jpnkira Apr 19, 2016 10:55 PM in response to Joey Schmoey
    Level 1 (4 points)
    Apr 19, 2016 10:55 PM in response to Joey Schmoey

    Thank you for the tips Joey!

     

    I have the same model as you, bought more or less in the same period, so I tried to do just as you said.

    Good news is Windows is not crashing anymore, and I can use it or reboot or switch between Windows and OS X without problems.

     

    However, when entering a game, the FPS rate is really low, like 1 or 2 fps. And it's not because of graphics being too high, because I have tried in Assassin's Creed 3, and in Age of Empires 2 HD (just to be sure it was the graphics problem, and not the game).

     

    In the Windows Update window, there is the "Intel Corporation driver update for Intel(R) Iris(TM) Pro Graphics 6200, and it gets an error when trying to install, maybe because of the setting you wrote, which I guess is good, because it prevents the crash.

     

    I tried to re-download and re-install the Bootcamp support drivers and still no good.

     

    Do you know what might be happening?

    Any help would be appreciated!

     

    Thanks in advance!

  • by jpnkira,

    jpnkira jpnkira Apr 20, 2016 9:37 PM in response to jpnkira
    Level 1 (4 points)
    Apr 20, 2016 9:37 PM in response to jpnkira

    Hi, just got it to work!

     

    It happens I had installed the Bootcamp drivers after making the graphics display not update anymore, and so it seems it was not installing.

     

    So I just disabled the rules for preventing updating temporarily, installed Bootcamp drivers (and now the Intel Graphics icons showed up in the desktop, as well as in the Device Manager), and then enabled the update preventing rules again.

     

    And it's working! Up until now, no problems, no crash, updates running (except for the Intel one), and everything seems ok!

     

    Thank you once again!

  • by mrunorganized,

    mrunorganized mrunorganized May 25, 2016 8:26 AM in response to Joey Schmoey
    Level 1 (8 points)
    Desktops
    May 25, 2016 8:26 AM in response to Joey Schmoey

    Joey - From what i read in the link you shared the group policy editor is only available in enterprise or pro versions. I am using windows 10 home edition trying to do a clean install via bootcamp and having the same issues.  Boots to desktop, installs bootcamp driver and then goes into restart loop. Is the only option to disable windows update entirely???? Has this issue really not been fixed?

  • by mrunorganized,

    mrunorganized mrunorganized May 25, 2016 1:07 PM in response to mrunorganized
    Level 1 (8 points)
    Desktops
    May 25, 2016 1:07 PM in response to mrunorganized

    FYI i was able to fix this issue in a very convoluted way!

     

    1. Unplugged Ethernet during install process
    2. Installed bootcamp drivers
    3. Restarted
    4. Created Restore Point
    5. Go into services and stop the windows update service
    6. Plug In Ethernet
    7. download show/hide windows update tool
    8. Turn on windows update services
    9. Run downloaded program and choose to hide all intel updates
    10. Go into services and stop the windows update service (can't do this before you run the show/hide tool so you need to be quick!).
    11. Go into the download folder for windows update (C:\Windows\SoftwareDistribution\Download and SHIFT DELETE all files
    12. Re-Enable windows update service
    13. Check for updates - windows should now correctly skip the updates you have hidden.

    I think the reason why the tool doesn't work without this complicated method is that once it starts downloading it its too late to "hide"


    I hope this helps someone else!

  • by VO8T,

    VO8T VO8T Jul 29, 2016 11:04 AM in response to Headhunter06
    Level 1 (4 points)
    Jul 29, 2016 11:04 AM in response to Headhunter06

    Is this problem still going on?

  • by mdeeq0,

    mdeeq0 mdeeq0 Sep 4, 2016 6:39 AM in response to Headhunter06
    Level 1 (4 points)
    Sep 4, 2016 6:39 AM in response to Headhunter06

    Is this problem still bothering you? because I've found a fix after this same problem has been bothering me for the past week between me stressing out and getting tired of calling both apple and microsoft's tech support I've stumbled across my own little fix and so far past 1 hour of usage no problems

  • by Loner T,

    Loner T Loner T Sep 4, 2016 7:07 AM in response to mdeeq0
    Level 7 (23,508 points)
    Safari
    Sep 4, 2016 7:07 AM in response to mdeeq0

    Please post your 'fix'.

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