WWith the recall annonced today i have filled out the form to get a replacement charger. It says that you need to send the iPad to support. Surely you would only need the old adapter pin? Why do I need to send in the iPad?
iPad Air Wi-Fi, iOS 9.2.1
allyann wrote:
WWith the recall annonced today i have filled out the form to get a replacement charger. It says that you need to send the iPad to support. Surely you would only need the old adapter pin? Why do I need to send in the iPad?
Apple needs to check the serial number of your iPad in order to figure out if you're eligible for a replacement (e.g., if your iPad was sold in a qualifying country).
You might consider taking the iPad to an Apple Store (or authorized service center)—instead of filling online forms and sending the device—so that the agent can quickly make the check.
I would do this if the nearest approved centre wasn't an hours drive away. Due to a disability I can't drive that far so I would have to rely on someone to drive me.
I Agree with you why should I send my ipad when it is the adapter at fault. That should be replaced regardless because it is faulty. i have supplied my serial no. Surely that is sufficient
Where are you located? The recall is pretty specific about where the chargers were sold.
and I don't see where they've asked for the iPad to be returned.
I Am in Australia.
ON the apple site they had a link for Adapter recall program to claim online. After filling in all the details and submitting then I got a screen telling me to take my iPad to the post office and post it
OK.. they must be handling this differently down under.
That same "Exchange Process" text is on the Aussie Apple site. Maybe there is an option where you don't need to return the iPad if that's your preference.
Why not call AppleCare and ask them if there is another way?
The message allyann is referring to appears after you have already inputted the details. I agree, why should we need to send our products back when it is the adapter that is the issue. Hate being in the queues at Apple. Why isn't the information actually relevant to the situation?
I am located in Australia. Apple knows the serial numbers of the iPads I have registered with them already, and that I access these devices regularly, so they know I have the devices and therefore the original adapters. I am happy to send back the adapters, just not the devices.
I tried contacting Apple via chat to be told that I do not qualify for support as my device is out of support contact and that I had to pay.
They are incorrect. The announcement was only yesterday so the news has probably not filtered down yet. You should have asked for a supervisor. If you are so concerned then overcome your hatred of the phone connection and call Apple and refer to the program. If they don't know about it ask to speak to a supervisor. If that doesn't work ask to speak to a manager.
It is possible that in the case of your device their is concern that the flawed charger may have damaged the iPad and they want to check to be sure. If it has they can then replace it.
I ended up contacting Apple Support by telephone today and they said that there is no need to send the iPads, just the adapters. So obviously the instructions once you submit the form are wrong.
Glad you got it clarified.
I got exactly the same response when trying to make an online request for a plug replacement. This was after fronting up to my local Apple store to be greeted at the door with: "Plug replacement? I'm sorry, we've run out - too many customers came in for replacements." This was only three days into the replacement program! (I'm in Australia, too, by the way.)
So I have buckleys and none of getting a replacement plug LOL
Adapter recall -asking to send iPad back
