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Can't login to iCloud on my MacBook Pro

I cannot login to iCloud on my MacBk Pro. It s been like this for more than a week. Although I can login on my iPhone and iPad, and also into my account, no problems. Have tried resetting p/w, of course! I have contacted Apple Support, but they couldn't help me. MacBook says "There was a problem logging into iCloud". I hope someone out there has an idea about what has gone wrong?

MacBook Pro with Retina display, OS X Yosemite (10.10.4), 2x 27" Apple displays

Posted on Jan 28, 2016 4:13 PM

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Question marked as Best reply

Posted on Jan 29, 2016 3:04 PM

Try a restart.


Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.


Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.


Isolating an issue by using another user account


If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.


Safe Mode - About


Safe Mode - Yosemite





2 replies
Question marked as Best reply

Jan 29, 2016 3:04 PM in response to bywong

Try a restart.


Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.


Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.


Isolating an issue by using another user account


If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.


Safe Mode - About


Safe Mode - Yosemite





Jan 29, 2016 3:08 PM in response to Eric Root

I Finally got help through and Apple support phone call. 1 her and 38 mins to get it sorted. This did involve restarting in safe mode. It also involved deleting a number of items from various libraries, including files associated with Sophos. But I think that finally it was concluded that the problem was in the key chains. All sorted now, with a big thanks to Trevar in Singapore.

Can't login to iCloud on my MacBook Pro

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