whild-goose
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Q: Iphone 5 and LTE support

Original factory unlocked iphone 5 (A1428, Model ME486LL/A), ios 7.1.1. Under setting/celluar, there is only "enable 3G" option. With a LTE SIM card from Ting/T-mobile, it can only support 3G. From T-mobile site, it said they support this particular iphone 5. Is there anything I need to do to support LTE on this phone? Everywhere I looked suggested that I should see an "enable LTE" under setting/celluar, but I do not have it.

Posted on Jan 28, 2016 6:00 PM

by whild-goose,Solvedanswer
whild-goose whild-goose
Level 1 (0 points)
A:

Alright, after another chat with Ting, it seems that my phone really needs the upgrade. It seems that ios 7.1.1 does not handle LTE that Ting's SIM card has picked up. So now, it is ios 9.2.1, do not see app slow down. The storage space seem to get cleaned up a lot (bonus, more photo space:-). LTE shows up.

(did not do the factory reset as Ting has tried to push) Anyway, software upgrade solved the problem, it is ios 7.1.1 too old for LTE.

 

Thanks!

Posted on Jan 29, 2016 1:32 PM

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whild-goose

Q: Iphone 5 and LTE support

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  • by whild-goose,

    whild-goose whild-goose Jan 29, 2016 11:10 AM in response to whild-goose
    Level 1 (0 points)
    Jan 29, 2016 11:10 AM in response to whild-goose

    This phone has only been used with the previous SIM (another MVNO on T-Mobile network). During this time, I have never received any carrier update.

     

    On setting>general, I got notification for ios upgrade on software update only. I never get any notification of carrier update from setting>genera>about like many other people mentioned about. Could it have anything to do with ios 7.1.1 (come with the phone when purchase, at the Apple store, had to mention as Ting person kept asking if this is not a original factory unlocked phone)? or could it be that I'm using MVNO whom does not support carrier upgrade?

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Jan 29, 2016 11:37 AM in response to whild-goose
    Level 9 (59,808 points)
    iPhone
    Jan 29, 2016 11:37 AM in response to whild-goose

    Well, since we are already on iOS 9.2.1, and you are still back on iOS 7.1, it may have something to do with it. Carrier profile updates usually come at the same time as the iOS updates, so if you have been refusing the iOS updates, then it could have an affect. If the carrier is a supported carrier for the iPhone, then it should get carrier updates, if they exist. You will either have a carrier update file, or you will have to access APN settings manually. Who knows where that carrier file is from, since it does not identify a carrier. These are some of the issues encountered when using MVNO, especially if they are unsupported.

  • by whild-goose,Solvedanswer

    whild-goose whild-goose Jan 29, 2016 1:32 PM in response to ChrisJ4203
    Level 1 (0 points)
    Jan 29, 2016 1:32 PM in response to ChrisJ4203

    Alright, after another chat with Ting, it seems that my phone really needs the upgrade. It seems that ios 7.1.1 does not handle LTE that Ting's SIM card has picked up. So now, it is ios 9.2.1, do not see app slow down. The storage space seem to get cleaned up a lot (bonus, more photo space:-). LTE shows up.

    (did not do the factory reset as Ting has tried to push) Anyway, software upgrade solved the problem, it is ios 7.1.1 too old for LTE.

     

    Thanks!

  • by LACAllen,

    LACAllen LACAllen Jan 29, 2016 8:46 PM in response to whild-goose
    Level 5 (5,576 points)
    iCloud
    Jan 29, 2016 8:46 PM in response to whild-goose

    That is odd. We don't have T-Mobile here in Canada. Or any other US carrier in fact.

     

    They must farm their support out to a carrier here.

     

    whild-goose wrote:

     

    Hi, ChrisJ4203,

     

    the lab to check it out for me. At first he though it should be "T-mobile" (he is in Canada, cannot verify for T-mobile USA"). I'm waiting to see if I got a bad SIM.

  • by whild-goose,

    whild-goose whild-goose Jan 29, 2016 9:17 PM in response to LACAllen
    Level 1 (0 points)
    Jan 29, 2016 9:17 PM in response to LACAllen

    That's right. He could not check it in Canada. So he said he used a lab unit to try out:-).

     

    In my case, another person told me to search for the network on the phone manually. That's how we learned that my phone could not use the LTE signal. It went away once the ios was upgraded.

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