Hello! I have a 64g Iphone 6 Plus that once the temperatures get down below 40F it will shut off and display the icon like its dead, until the phone starts to feel warm to the touch then it will cut back on. Will Apple consider this a battery issue and charge me to replace a battery and possible fix it or replace the device? It is still within the one year time frame. Thanks in advance!
It is definitely temperature related. I have an iPhone 6S and have exactly the same issue. Once the phone drops to around 40F it suddenly shuts off and battery icon appears instructing me to charge. This occurs regardless of battery level. Once it's warmed up again (place in warm pocket or hands for a minute) it allows you to turn back on.
While it is possible, there is a temperature specification for use of the device. I believe it to be at 32F, but you would need to know the exact temperature that you are referring to. You can check the specifications by going to the iPhone support page. You are welcome to make a Genius Bar appointment and discuss the matter with them.
I have checked the use specifications and it is 32F, but my phone does it at any temperature below roughly 40-42F, i have even left in an office at work that was probably 50F and it still shut off.
Okay, what "icon like it is dead" are you referring to? I was of the understanding you observed a temperature warning. If it is just the device turning off, then user troubleshooting steps are restart, reset, restore from backup, restore to factory, testing after each step. The phone feeling warm could indicate a process being stuck, and the restore should correct that. It would be unusual for a iPhone 6 series to have battery issues already, but not impossible. I would try the troubleshooting steps, and if that does not fix it, then make an appointment at the Genius Bar of the nearest Apple Store to have the device examined. Apple will explain your options.
Restart your iPhone, iPad, or iPod touch - Apple Support
Restore your device from an iCloud or iTunes backup - Apple Support.
Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support
It shuts off as if its dead, and then displays the battery empty on th screen, showing that it needs to be plugged in and charged.
Okay, then that is not a temperature thing. You are just having an issue with the device. Either way, follow the user troubleshooting steps, and if necessary, make the Genius Bar appointment. It has nothing to do with temperature.
Iphone 6 Plus cuts off in cold
