This problem occurred in the last 24 hours. All iPhone software is up to date. No new mails are coming through to my iPhone or iPad, but all mail exists directly in Yahoo mail via the web. I have deleted mail and re-loaded it, I have restarted the iPhone. I have checked the settings and everything looks fine. What has changed in the last 24 hours?
iPhone 5s, iOS 9.2.1
Have you checked with Yahoo?
Yes. They performed an a "quick fix check" (twice) and said everything with the Yahoo mail end was fine. Interestingly though is at the same time the unread message count in Yahoo mail on the web shows 3, but those messages are nowhere to be found (with lots of searching). I installed the Yahoo mail app on my iphone and that seems to work fine, although it too shows an unread message count of 3. So i can't tell whether it is a Yahoo or an Apple issue.....or something else. Yahoo mail on my iPhone has worked without issue for a long time, until now.
Since you haven't changed anything on your devices, and both failed at the same time, it seems to be a Yahoo issue.
Yes I believe you are correct. I just added my yahoo account to my wife's iPad (who also uses Yahoo mail) and again no mails were in the inbox. Back to Yahoo I guess, but I have no idea where to go! Thanks for helping 🙂
I have the same problem on my iPhone. Messages from Yahoo suddenly disappeared. Other mail accounts not affected. Doesn't seem to be due to the iOS update 9.2.1. I think it's a problem with Yahoo mail, but can't seem to find a discussion about this issue.
Here is reply I received back from Yahoo. When a resolution comes about (hopefully)I will post it here:
Hi Yahoo User,
Thank you for contacting Yahoo Mail.
We’re sorry to have to hear from you like this, but thanks for letting us know that you're not receiving messages or seeing temporary errors.
We’ve received other reports just like yours, and our engineers are working hard to resolve this as quickly as possible.
We appreciate your patience as we work toward a fix.
Warm regards,
Yahoo Customer Care
I'm having the same exact issue as you and it started the same time as your problem. I did everything you did with the same result. I will tell you this, for a brief moment this afternoon, my inbox on my iPhone for yahoo actually displayed mail. Unfortunately, it was short lived and very quickly afree the mail displayed it suddenly disappeared and said NO MAIL again. I don't get it. I even set up a new yahoo mail account and I can see those emails wth no problem on my iPhone. Also, I'm not sure if you can still send emails from yahoo on your iPhone, but I can, I just can't see any emails as it says NO MAIL. Lastly, I agree with you in that I set up my original yahoo account on my wife's iPhone and Milan and on those devices it still says NO MAIL. This really ***** because I'm like you, I've used this email for a very long time and it is the email that syncs with my online calendar. Please let me know if and when your emails display again in for yahoo mail on your iPhone and I will do the same. So frustrating, espescially when my wife uses yahoo mail on her iPhone and it's working fine. Seems like you, me and 3 other people are the only ones in the world having this issue.
I'm having the SAME issue and extremely frustrated. PeterPizza, how did you manage to connect with Yahoo Customer Service. It is very unclear on the Yahoo help site. They are specific about NOT being able to connect with them by phone. Mine seems to be connected to the 9.2.1 upgrade.
PeterPizza, how did you access this Customer Care???
IT is REALLY difficult to get help...you go round and round in circles. Pretty poor service. Having said, this is my first issue in 16 years! After much searching, there were two things:
1. Quick fix tool (did nothing except told me all was fine: https://help.yahoo.com/kb/mail-for-desktop/SLN25558.html?impressions=true
2. Where I got post my question: https://io.help.yahoo.com/contact/index?y=PROD_MAIL_ML&token=w5FCchB1dWHZDkMtMbk iWd7il9jtel01g9K5MEmJQuaC7T0p%252BsafjYB…
in number 2 above, I selected "unable to receive messages" in desktop mail (yes I know, it should have been mobile mail or IOS, but I didn't get that choice) and then the next screen asked my to choose between email and community. I had already tried community without any luck, so of course I choose email. Spelled out my issue, got an automated response to say it had been received, and then received a follow up email which I copied into a previous post in this thread. If anything comes through, I will be sure to add it here.
one more thing, I also use Mac mail on a Mac Mini, as well as an iPad and iPhone. All software is completely up to date, and I don't think it has anything to do with the latest IOS update. It seems to be purely a Yahoo glitch - this occurred a few days after the upgrade. And it doesn't explain the incorrect unread message count - that can only be Yahoo.
I Posted a screen shot of the contact page. It is io.help.yanoo.com.
I clicked the mail envelope at the bottom of page and reported the issue. They gave me a generic response with an incident number. Pain in the you know what.
I Agree 100%. It's not an iOS software update issue. It's a glitch with yahoo and somehow only a few peoples emails were affected. Ridiculous. I'm so frustrated. Please let me know if your emai reappears in you inbox on your iPhone. In researching, I found a few people this happens to last year and they said after a week or so all their emails reappeared In their yahoo mail on their iPhone. Let's cross our fingers.
Empty inbox on iPhone using Yahoo mail. Why?
