I am using a Mac Pro and had problems with my curser not responding to commands. I had not upgraded from Maverick. I called apple and the first step was to upgrade to El Capitan 10.11.3. I did that and still have the problem where the curser will not respond to commands intermittently. It will stop unexpectedly and restart unexpectedly. Any suggestions?
The answer was I had a magic mouse in my backpack that had accidentally turned on. The blue tooth was interfering with my track pad. I felt like an idiot but not as bad as the guy at the genius store who diagnosed a track pad that is lower than it should be and that was the issue. Another senior rep took a second look as they thought they had to send it off to be repaired. I was glad it did not have to get shipped. Live and learn. I was the second one that day with the same issue. Posted for others to find the solution. I thank you for the reply!
Lady Suze wrote:
I am using a Mac Pro and had problems with my curser not responding to commands. I had not upgraded from Maverick. I called apple and the first step was to upgrade to El Capitan 10.11.3. I did that and still have the problem where the curser will not respond to commands intermittently. It will stop unexpectedly and restart unexpectedly. Any suggestions?
Seriously, that was what they told you to do when you described the cursor problem? That's a ridiculous response. Was this actually a tech support person who told you you needed to upgrade?
Yes it was an apple rep that had me upgrade.
The curser on my mac pro will not respond to the commands to open a page or select anything. Any suggestions
