Harry Zemel1

Q: must force quit preferences when I chose printers

Cannot print, must force quit.  In preferences if I chose printers and scanners the preference app crashes and again must force quit.  All  works well in Safe Mode.  Started with the  last upgrade to El Capitan.  Ideas??  harry

iOS 10.11

Posted on Jan 29, 2016 6:54 AM

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Q: must force quit preferences when I chose printers

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  • by jeremy_v,Helpful

    jeremy_v jeremy_v Jan 31, 2016 4:18 AM in response to Harry Zemel1
    Community Specialists
    Jan 31, 2016 4:18 AM in response to Harry Zemel1

    Hi Harry,
     

    Thank you for contributing to the Apple Support Communities.
     

    It sounds like your Mac becomes unresponsive when you try to print or access the printer in System Preferences.
     

    I'd recommend starting up in safe mode (since all works well there) and removing the printer(s) from System Preferences. Then restart normally and re-add the printers.
     

    For help with completing these steps (and what to try next if that doesn't solve it,) you can follow the guide in the "If you have some other printing issue" section of Get help resolving printer issues on your Mac.
     

    Sincerely.