Can't RESTORE My iPhone "The requested resource was not found"

Question

Can't RESTORE My iPhone "The requested resource was not found"

This has been ongoing for over a week. I have a strong internet connection.

Plugged in my iPhone to iTunes, box pops up:

iTunes cannot read the contents of the iPhone “Steve's iPhone”. Go to the Summary tab in iPhone preferences and click Restore to restore this iPhone to factory settings.

Click OK.

Click the RESTORE iPHONE button and another box pops up with:

Are you sure you want to restore the iPhone “iPhone” to its factory settings? All of your media and other data will be erased.

Click RESTORE.

And this box pops up:

The software update server could not be connected. The requested resource was not found.

I'm stuck in limbo here. Researched for two hours, tried it all. Now I'm here. Any ideas? Thanks!!

MacBook Pro with Retina display, OS X El Capitan (10.11.3), null

Posted on Jan 29, 2016 5:55 PM

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Answer 1

Top-ranking reply

SteveJobsRIP_1955-2011 Author

Level 1

33 points

Feb 1, 2016 8:33 AM in response to SteveJobsRIP_1955-2011

PROBLEM HAS BEEN SOLVED.

This Apple article solved my problem, a complete reinstall of iOS by putting my device into recovery mode and set it all up again.

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

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Answer 2

jeremy_v

Community Specialist

Feb 1, 2016 8:32 AM in response to SteveJobsRIP_1955-2011

Hi SteveJobsRIP_1955-2011,

Thanks for contributing to the Apple Support Communities.

It looks like you're trying to restore your iPhone but receive a message that the software update server can't be contacted.

You mentioned that you tried all of the steps you could find through research. I wanted to make sure that you tried the steps in the second and third sections of If iTunes can't contact the software update server for iPhone, iPad, or iPod. If so, can you connect to the iTunes Store on your Mac?

All the best.

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