Can't RESTORE My iPhone "The requested resource was not found"

Question

Level 1

57 points

Can't RESTORE My iPhone "The requested resource was not found"

This has been ongoing for over a week. I have a strong internet connection.

Plugged in my iPhone to iTunes, box pops up:

iTunes cannot read the contents of the iPhone “Steve's iPhone”. Go to the Summary tab in iPhone preferences and click Restore to restore this iPhone to factory settings.

Click OK.

Click the RESTORE iPHONE button and another box pops up with:

Are you sure you want to restore the iPhone “iPhone” to its factory settings? All of your media and other data will be erased.

Click RESTORE.

And this box pops up:

The software update server could not be connected. The requested resource was not found.

I'm stuck in limbo here. Researched for two hours, tried it all. Now I'm here. Any ideas? Thanks!!

MacBook Pro with Retina display, OS X El Capitan (10.11.3), null

Posted on Jan 29, 2016 5:55 PM

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Answer 1

zedmirier88 Author

Level 1

57 points

Feb 1, 2016 8:33 AM in response to zedmirier88

PROBLEM HAS BEEN SOLVED.

This Apple article solved my problem, a complete reinstall of iOS by putting my device into recovery mode and set it all up again.

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

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Answer 2

zedmirier88 Author

Level 1

57 points

Jan 31, 2016 2:20 PM in response to jeremy_v

Hi. I again tried all the steps as you asked including steps in the second and third sections. Still no change.

I can connect to the iTunes Store from my Mac.

Would reinstalling OS X and/or iOS 9 be a decent idea?

Thanks.

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Answer 3

jeremy_v

Community Specialist

Feb 1, 2016 8:32 AM in response to zedmirier88

Hi SteveJobsRIP_1955-2011,

Thanks for contributing to the Apple Support Communities.

It looks like you're trying to restore your iPhone but receive a message that the software update server can't be contacted.

You mentioned that you tried all of the steps you could find through research. I wanted to make sure that you tried the steps in the second and third sections of If iTunes can't contact the software update server for iPhone, iPad, or iPod. If so, can you connect to the iTunes Store on your Mac?

All the best.

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Answer 4

jeremy_v

Community Specialist

Feb 1, 2016 4:35 PM in response to zedmirier88

Hi there,

Thanks for letting us know the solution. I'm glad that restoring from recovery mode solved it.

Sincerely.

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