Jazzjessika
Level 1 (0 points)

Q: Facing issue in MS Office 2016! Is it recommended to get support from third party tech support provider?

Office 2016 that I use on my MacBook Pro has turned into a nightmare. The search option in the suite is not working the way it should, making it difficult for me to find out the required mails quickly. Any search that I make leads to “no results” outcome despite of my emails being present in the mail box. Since my mac warranty has expired, I am confused about the best possible way to get the issue resolved as soon as possible. Should I contact Apple and renew the support subscription or should I go with an external tech support provider as Apple might not support MS products?

Posted on Jan 30, 2016 1:11 AM

by Terence Devlin,Apple recommended
Terence Devlin Terence Devlin
Level 10 (139,597 points)
iLife
A:
I use MS Office 2016 for Mac, as a productivity suite. It possesses Outlook desktop email client that provides a search option for users to quickly find out a particular mail by putting in specific keywords like as the name of the sender, subject, date, etc. in the search box. Earlier the feature was working quite well, but now any search that I make leads to failure.

 

Deal with this problem first:

 

Start here:

 

Spotlight: How to re-index folders or volumes - Apple Support

 

This tells you how to recreate your Spotlight Index. If that fails then  this

 

https://support.microsoft.com/en-us/kb/2741535

 

has things that might help and are worth trying.

 

Once you have the Outlook searching fixed see if this

 

Additionally, the Mac does not respond the same way as before. It reacts quite sluggishly whenever commanded for any task.

 

is still an issue.

Posted on Feb 18, 2016 12:10 PM

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Jazzjessika

Q: Facing issue in MS Office 2016! Is it recommended to get support from third party tech support provider?

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  • by Terence Devlin,

    Terence Devlin Terence Devlin Jan 30, 2016 3:02 AM in response to Jazzjessika
    Level 10 (139,597 points)
    iLife
    Jan 30, 2016 3:02 AM in response to Jazzjessika

    If the problem is with Office, start with MS as the make it.

  • by Jazzjessika,

    Jazzjessika Jazzjessika Feb 1, 2016 2:18 AM in response to Terence Devlin
    Level 1 (0 points)
    Feb 1, 2016 2:18 AM in response to Terence Devlin

    Thanks Devlin

    How do I know what actually is causing the issue? I do not have any idea whether the glitch is in MacBook or MS Office 2016, because even my Mac is not behaving the same as before. Please suggest.

  • by Terence Devlin,

    Terence Devlin Terence Devlin Feb 1, 2016 2:25 AM in response to Jazzjessika
    Level 10 (139,597 points)
    iLife
    Feb 1, 2016 2:25 AM in response to Jazzjessika

    I'd start with MS.

  • by Jackson Hardy,

    Jackson Hardy Jackson Hardy Feb 1, 2016 2:57 AM in response to Jazzjessika
    Level 1 (0 points)
    Feb 1, 2016 2:57 AM in response to Jazzjessika

    Hello Jazz

    The cause of the problem that you are facing with MS Office 2016 on your MacBook is not known to you, and this ‘unknown factor’ is a major drawback in the recovery process. The dilemma, perhaps will needle you to contact both Apple Support and Microsoft Office Support. But what might prevent the addressing of the technical glitch is the blame game of one over another. This will ultimately lead nowhere but into wastage of money and time. Thus, to get the problem addressed as soon as possible and to get an unbiased genuine support, it is better that you voice your concern to experts at third party Technical Services. Nonetheless, the same should be a reputed one with expertise in the arena.

  • by dwb,

    dwb dwb Feb 1, 2016 5:44 AM in response to Jazzjessika
    Level 7 (24,467 points)
    Notebooks
    Feb 1, 2016 5:44 AM in response to Jazzjessika

    If you are doing searches within Outlook then the problem is with Outlook and you should contact Microsoft’s help site - specifically the MacOffice site. There are some very good MVPs there.

  • by Albert Din,

    Albert Din Albert Din Feb 2, 2016 4:20 AM in response to Jazzjessika
    Level 1 (0 points)
    Feb 2, 2016 4:20 AM in response to Jazzjessika

    I would suggest you the same as others, i.e. to take Microsoft support for the issue you are facing. Once the MS Office issue gets sorted, I think your MacBook will also work fine.

  • by Jazzjessika,

    Jazzjessika Jazzjessika Feb 2, 2016 4:38 AM in response to Jazzjessika
    Level 1 (0 points)
    Feb 2, 2016 4:38 AM in response to Jazzjessika

    Thank you all for the suggestion. Following everybody’s recommendation, I will try and connect with the MS Office Support ASAP.

  • by Jazzjessika,

    Jazzjessika Jazzjessika Feb 3, 2016 4:08 AM in response to Jazzjessika
    Level 1 (0 points)
    Feb 3, 2016 4:08 AM in response to Jazzjessika

    I contacted Microsoft Support team today and told them about the issue. Post following all the troubleshooting steps, they have identified it is something to do with the indexing of mac. And indexing issue is being handle by apple support, they re-index it. So i assume MS team will not help and I would have to contact Apple.

  • by Andrew Symond,

    Andrew Symond Andrew Symond Feb 11, 2016 11:20 PM in response to Jazzjessika
    Level 1 (5 points)
    Feb 11, 2016 11:20 PM in response to Jazzjessika

    Hi Jazzjessika 

    I suggest you to get help from a renowned third party tech support company for the issue you are facing with Mac and Office 2016.  The reason I am suggesting assistance from an external Technical Services is that I have had a good experience with quite many of the reputed ones.  And not just that there’s a logical reason for the same. With Microsoft Support and Mac Support, you will be assisted with the Office issue and Mac issue respectively with the other remaining at risk. Thus, it is always a good idea to get the issues resolved at one reliable destination.

  • by johnandrew818,

    johnandrew818 johnandrew818 Feb 15, 2016 11:16 PM in response to Jazzjessika
    Level 1 (0 points)
    Feb 15, 2016 11:16 PM in response to Jazzjessika

    Hello Andrew & Jazzjessika

    Just wanted to share my experience with third party tech support providers! It’s not been too long that I opted for Mac support from an external Technical Services. Suggested by one of my most reliable buddy who is a tech savvy guy, I was expecting an exceedingly fair solution. But alas! It gave me nothing more than an added frustration that I was already experiencing. Despite having quite a positive attitude towards the same I was provided with a solution that froze my MacBook and Outlook. I got genuine support only with the proprietary Mac Support and Windows Support. Thus, I suggest obtaining technical services from the same.

  • by chroot,

    chroot chroot Feb 16, 2016 12:35 AM in response to Jazzjessika
    Level 4 (1,099 points)
    Feb 16, 2016 12:35 AM in response to Jazzjessika

    The best place to get the issue resolved is by contacting the developer of the software.

     

    The easiest way to determine if an issue is being caused by the operating system or the application.  Can you reproduce the issue in another application?  If yes, then you should start by contacting the developer of the OS which for this situation is Apple.  If no, it's probably the application and you should contact the developer of the software which happens to be Microsoft in this case.

  • by Jazzjessika,

    Jazzjessika Jazzjessika Feb 16, 2016 3:39 AM in response to chroot
    Level 1 (0 points)
    Feb 16, 2016 3:39 AM in response to chroot

    The reason I started conversing on this Apple forum was to receive a genuine support from the developers as soon as possible. But now it has been a long time since I commenced communicating. Even after the discussion lasting for about 2 weeks, I have not yet received any kind of help from developers, neither the developers of the Mac nor MS Office. Can anyone suggest how to contact their tech support directly? However, I am still waiting for someone from Apple and/or Microsoft to get to me and address the issue.

  • by dwb,

    dwb dwb Feb 16, 2016 4:13 AM in response to Jazzjessika
    Level 7 (24,467 points)
    Notebooks
    Feb 16, 2016 4:13 AM in response to Jazzjessika

    This is a user to user help site. You aren’t going to talk to Apple developers here.

  • by chroot,

    chroot chroot Feb 16, 2016 5:30 AM in response to Jazzjessika
    Level 4 (1,099 points)
    Feb 16, 2016 5:30 AM in response to Jazzjessika

    If you're looking to contact Apple support then try https://getsupport.apple.com

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