Mrs C Spain

Q: URLs not working in Safari or Mail after iOS 9.2.1

After updating my iPad Air 2 iOS 9.2.1, I experienced Safari crashing when trying to open a new tab. I solved this problem by disabling Search Engine Suggestions and Safari Suggestions in Settings, as recommended. However now, if I've done a search, I cannot open any of the links in that search. If I type a specific URL in the Search Box, then I can open the page, but am unable to sign in, use any links from that page, etc. Also, I find that I am unable to open any URL links that I receive in Mail and tapping on a link then locks up Mail... I have done a full sync to my iMac, which can sometimes rectify a problem, but it hasn't helped in this instance.

 

Has anyone else experienced this?

iPad Air, iOS 9.2.1

Posted on Jan 30, 2016 4:37 AM

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Q: URLs not working in Safari or Mail after iOS 9.2.1

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  • by Blue Tree LX,Helpful

    Blue Tree LX Blue Tree LX Mar 26, 2016 8:39 AM in response to Mrs C Spain
    Level 1 (19 points)
    Mar 26, 2016 8:39 AM in response to Mrs C Spain

    Just got a reply from an Apple engineer. They are working on resolving the issue in a next iOS update.

    In the meantime there is a way to solve the issue.

     

    Go into

    Settings > Safari > Advanced

    and turn off JavaScript

     

    Go back to Safari and force close it (double click home button, swipe up Safari)

     

    Now open Safari again and  . . . url hyperlinks work again.

     

    Obviously, this solution comes at the small inconvenience that websites using JavaScript will not be rendering in an optimal manner.

    That is for the next iOS update.

  • by augmentium,

    augmentium augmentium Mar 26, 2016 8:48 AM in response to Blue Tree LX
    Level 1 (4 points)
    iPad
    Mar 26, 2016 8:48 AM in response to Blue Tree LX

    This might work for Safari, but not for Chrome nor Mail which freezes if I tap a url link.

  • by John Mower,

    John Mower John Mower Mar 26, 2016 8:48 AM in response to Blue Tree LX
    Level 1 (4 points)
    Mar 26, 2016 8:48 AM in response to Blue Tree LX

    This helped me a bit but I achieved the same result using C Spain's suggestion of using the refresh circle button after making the search selection. Still cannot open in another tab.

  • by Gem_NiLocs,

    Gem_NiLocs Gem_NiLocs Mar 26, 2016 9:23 AM in response to Mrs C Spain
    Level 1 (4 points)
    Mar 26, 2016 9:23 AM in response to Mrs C Spain

    I Am glad to see that I'm not the only one having the issue...it seems to only be with google searches with me...I did a bing search and could open the links. I upgraded both my 6S/64gb and iPad mini and the problem only seems to be with my phone. I don't like Bing but it will have to do til they fix whatever is going on with google and safari....

  • by Dr_O,

    Dr_O Dr_O Mar 26, 2016 9:52 AM in response to Gem_NiLocs
    Level 1 (4 points)
    Mar 26, 2016 9:52 AM in response to Gem_NiLocs

    If you don^t like Bing, could you try whether DuckDuckGo works? It's better than Google, Bing, and Yahoo anyway.

  • by Harpomarx,

    Harpomarx Harpomarx Mar 26, 2016 10:06 AM in response to Dr_O
    Level 1 (4 points)
    iPhone
    Mar 26, 2016 10:06 AM in response to Dr_O

    Having the same problems with DuckDuckGo. This whole 9.03 upgrade is frustrating beyond measure. Lost faith in Apple.

  • by Atomicpianist1,

    Atomicpianist1 Atomicpianist1 Mar 26, 2016 10:42 AM in response to Harpomarx
    Level 1 (8 points)
    iPad
    Mar 26, 2016 10:42 AM in response to Harpomarx

    I took my iPhone to sprint and they wiped it and somehow it started functioning normally again. I added my apps back on men at a time and when I finished, the problem started again! They think it might be an individual app. In the process of deleting one at a time to see if I can isolate the app. Will let everyone know if I'm successful.

  • by StephanJC,

    StephanJC StephanJC Mar 26, 2016 10:46 AM in response to Blue Tree LX
    Level 1 (4 points)
    iPad
    Mar 26, 2016 10:46 AM in response to Blue Tree LX

    Hi folks,

     

    sorry, but none of these workarounds are real solutions of the problem. Open in a new window and opening links from other apps will freeze these apps.

    Disabling Javascript does nothing here. You may use alternative browser but main functions of the devices are not working.

     

    Apple should present a solution now! The problem is present since nearly EIGHT WEEKS!

     

    I am very angry!

     

    Stephan

  • by luciafromroma,

    luciafromroma luciafromroma Mar 26, 2016 11:11 AM in response to Mrs C Spain
    Level 1 (4 points)
    Mar 26, 2016 11:11 AM in response to Mrs C Spain

    I have exactly the same problem since yesterday, am going mad!! I've been a faithful apple fan.... MacBooks, iPads, iPhones.... what is happening now is really bad!!! apple should answer , explain, apologize.

    How many of us use our iPads for professional reasons ? such a disruption just should not occur and an answer must be given by apple asap.

  • by poacher68,

    poacher68 poacher68 Mar 26, 2016 11:16 AM in response to StephanJC
    Level 1 (9 points)
    Mar 26, 2016 11:16 AM in response to StephanJC

    To All very frustrated iPhone and iPad users from someone who like StephanJC has had this bug for 8 weeks.

     

    Before writing this note I have run a few tests on emails and on Safari.

     

    I use the Apple default mail app for my mail accounts, the main two being Hotmail and GMail. If I try to open hypertext links in mails in those accounts set up in the Apple default mail app the hypertext links don't work and the device freezes. However:

     

    - I also have the GMail app. If I go to exactly the same gmail with the hypertext link that froze using the default mail app, in the GMail app the link takes me to Google Chrome and it opens fine. Chrome works to open the link.

     

    - and I have the Outlook app.  If I go to exactly the same hotmail with the hypertext link that froze using the default mail app, with Chrome set as the default engine in the Outlook app, the link takes me to Chrome and it opens fine. Chrome works to open the link.

     

    Search links seem to work in Safari with JavaScript turned off. I have not yet tried Blue Trees suggestion.

     

    That engineer had better keep working 24/7!

  • by luciafromroma,

    luciafromroma luciafromroma Mar 26, 2016 11:17 AM in response to augmentium
    Level 1 (4 points)
    Mar 26, 2016 11:17 AM in response to augmentium

    yes, it works for safari and google search but it does not work for links in gmail!!

    Could someone ask the apple engineer to speed up a solution ??

  • by andres1712,

    andres1712 andres1712 Mar 26, 2016 11:27 AM in response to StephanJC
    Level 1 (47 points)
    iPad
    Mar 26, 2016 11:27 AM in response to StephanJC

    Stephan, I totally agree.


    We, the customers, not Apple,  have found some temporary solutions which partially bypass Apples software but, basically, iOS is flawed and buggy in a manner so irresponsably managed by Apple that has never been seen by me.


    I'm a grandad who bought my first Apple in the summer of 1971 and for the first time see a lack of response by Apple that is totally shameful.


    NO doubt many of us are reconsidering what to purchase and when. So much for a loyal base being ignored for more info than a month.


    i also am very angry.

    Andres

  • by robertfromottensheim,

    robertfromottensheim robertfromottensheim Mar 26, 2016 11:34 AM in response to augmentium
    Level 1 (4 points)
    Mar 26, 2016 11:34 AM in response to augmentium

    Yes a "Solution" only for Safari.
    Mail is freezing...

  • by mastro35,

    mastro35 mastro35 Mar 26, 2016 11:38 AM in response to robertfromottensheim
    Level 1 (13 points)
    iPad
    Mar 26, 2016 11:38 AM in response to robertfromottensheim

    Looking around there are a lot of users that have tried to reset the iPhone and everything was working  fine until the backup fully restored. Could it be an app that cause the problem? In this case I would try to delete all the apps and restart the iPhone to see if the problem get solved...

  • by augmentium,

    augmentium augmentium Mar 26, 2016 11:40 AM in response to andres1712
    Level 1 (4 points)
    iPad
    Mar 26, 2016 11:40 AM in response to andres1712

    Apple Support on Twitter is full of people complaining about this issue.  Their response to me was to disable JavaScript.  We all know this is not a solution.  I'm waiting to hear further solutions from them, but they're strangely quiet...

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