Mrs C Spain

Q: URLs not working in Safari or Mail after iOS 9.2.1

After updating my iPad Air 2 iOS 9.2.1, I experienced Safari crashing when trying to open a new tab. I solved this problem by disabling Search Engine Suggestions and Safari Suggestions in Settings, as recommended. However now, if I've done a search, I cannot open any of the links in that search. If I type a specific URL in the Search Box, then I can open the page, but am unable to sign in, use any links from that page, etc. Also, I find that I am unable to open any URL links that I receive in Mail and tapping on a link then locks up Mail... I have done a full sync to my iMac, which can sometimes rectify a problem, but it hasn't helped in this instance.

 

Has anyone else experienced this?

iPad Air, iOS 9.2.1

Posted on Jan 30, 2016 4:37 AM

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Q: URLs not working in Safari or Mail after iOS 9.2.1

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  • by osmannuriguler,

    osmannuriguler osmannuriguler Mar 27, 2016 8:53 AM in response to Sallya26
    Level 1 (4 points)
    Mar 27, 2016 8:53 AM in response to Sallya26

    It was just an observation because I did not update to 9.3 and I have the same problem. Funny thing, I updated my parent's phone to 9.3 5 days ago but they have no issue (:

     

    I tried your solution step by step but unfortunately nothing happened. Still same safari issue.

  • by tommi0,

    tommi0 tommi0 Mar 27, 2016 9:02 AM in response to Mrs C Spain
    Level 1 (4 points)
    iPad
    Mar 27, 2016 9:02 AM in response to Mrs C Spain

    I have the same issue with iOS 9.2.1 iPhone 6 128GB. After rebooting my iPhone links in safari for google news are no longer working.

    When I press on a link for longer to bring up the context menu, safari freezes.

    Links in Mail are not working either.

    Interestingly Yahoo site is working and I can follow links in safari.

  • by John Mower,

    John Mower John Mower Mar 27, 2016 9:25 AM in response to Sallya26
    Level 1 (4 points)
    Mar 27, 2016 9:25 AM in response to Sallya26

    I have had success getting Safari to work normally - searches do not freeze but open normally; I can open in another tab; I can even open urls from emails. I did two things - the restrictions on / off (which I have done before without success), then, on a whim, Searched for Google.com and Saved the page to the Favourites bar. Opening Google from the bar has removed all issues ......... for now!

  • by sprutton,

    sprutton sprutton Mar 27, 2016 9:32 AM in response to Mrs C Spain
    Level 1 (8 points)
    Mar 27, 2016 9:32 AM in response to Mrs C Spain

    Same problem hit me today. Mail locks up when I click links and links in Safari plain don't work. This is a huge pain in the butt. I am on 9.3 On an iPad Air 2...upgraded the day it came out but didn't see this problem at first...jjust started seeing it this morning.

  • by artmano,

    artmano artmano Mar 27, 2016 10:26 AM in response to Mrs C Spain
    Level 1 (4 points)
    iPad
    Mar 27, 2016 10:26 AM in response to Mrs C Spain

    I upgraded all my devices (iPad air 2, iPad mini 1st generation, iPhone 6)  to iOS 9.3 a few days before. One day later the links in the Mail program didn't work any longer and the program would freeze after trying a link. This was the same with iPad air 2 and iPhone 6, but not iPad mini.

    I hope strongly that Apple will fix this problem.

  • by mrsdragonbyte,

    mrsdragonbyte mrsdragonbyte Mar 27, 2016 10:37 AM in response to Mrs C Spain
    Level 1 (4 points)
    Mar 27, 2016 10:37 AM in response to Mrs C Spain

    Hi, I'm having the same issue (both before and after the update) I've just had a conversation with support. They are fixing the error, an update will be released in a couple of days. In the meantime the work around is to turn off javascript - which does appear to make a difference.

     

    https://discussions.apple.com/thread/7442924?start=0&tstart=0

    Me:There seems to be a lot of people with the same problem

    Samantha: Well I know how important it is to have your links working as expected. I would be concerned about that too. I’d be happy to help you out with this today!

    Samantha:You’re right. There are.

    Samantha:This is something our engineering team is aware of and is investigating. They will be releasing an update in the coming days to resolve the issue but for now we’re recommending the workaround with Java as you have described.

  • by dhedden,

    dhedden dhedden Mar 27, 2016 10:42 AM in response to Mrs C Spain
    Level 1 (4 points)
    Mar 27, 2016 10:42 AM in response to Mrs C Spain

    Same issue for me on iPad 2 Air. Started one day after iOS 9.3 upgrade. iPhone 6 still working. All mentioned workarounds are not working for me.

    Anybody from Apple reading this thread? There must be a statement from your side about this topic. The current silence is not customer centric at all...

  • by Apfelbrei_DE,

    Apfelbrei_DE Apfelbrei_DE Mar 27, 2016 10:48 AM in response to Mrs C Spain
    Level 1 (4 points)
    iPad
    Mar 27, 2016 10:48 AM in response to Mrs C Spain

    I fixed it somehow by using Outlook and Opera Browser. The links in mails sent to Outlook now work and open in Opera when being set as standard browser. Also documents can be opened and saved using the context menu. Anway, the links in documents still don't work and the app freezes. Maxthon browser is also working. But the whole situation is a complete mess and Apple should move their ***** with highspeed to fix this stupidity. 

  • by cjmed,

    cjmed cjmed Mar 27, 2016 10:52 AM in response to poacher68
    Level 1 (5 points)
    Mar 27, 2016 10:52 AM in response to poacher68

    Hello poacher68,

     

    Well it is probably a coincidence but my iPhone was working perfectly after (fresh install), I opened apple store, install booking, open mail and links don't work .

     

    I tried then:

    1. uninstalling booking,

    2. back up,

    3. factory reset,

    4. restore back up without booking. It doesn't work.

     

    There are may be other things, apps or functionalities as 3D which are probably failing...

     

    I wrote here on 8th of February, I thought Apple would solve it soon or with 9.3. but....I am really sorry because I am using iphone / ipad / several years ago and it is the first time I have a BIG problem and no answer from Apple. It makes me think in other possibilities of course.

     

    Carlos

  • by glozanomoran,

    glozanomoran glozanomoran Mar 27, 2016 10:54 AM in response to Mrs C Spain
    Level 1 (4 points)
    iPad
    Mar 27, 2016 10:54 AM in response to Mrs C Spain

    I can understand that it is holidays also for the emoloyees at Apple but what I do not understand is that after so many public betas it seems as if last minute changes were done to the release build that were not tested. Or maybe it is a bug that affects the devices that did not have a beta build like in my situation. I have no issues on my iPad an iPhone that were running all the beta builds.

  • by Marinated Mole,

    Marinated Mole Marinated Mole Mar 27, 2016 11:12 AM in response to StephanJC
    Level 1 (8 points)
    Mar 27, 2016 11:12 AM in response to StephanJC

    same problem here. i thought the IOS 9.3 might help but I can't download it

  • by fruyaris,

    fruyaris fruyaris Mar 27, 2016 12:15 PM in response to runaholic
    Level 1 (9 points)
    iPad
    Mar 27, 2016 12:15 PM in response to runaholic

    The same her..... it is USELESS

  • by TiredOfApples,

    TiredOfApples TiredOfApples Mar 27, 2016 12:36 PM in response to Mrs C Spain
    Level 1 (4 points)
    Mar 27, 2016 12:36 PM in response to Mrs C Spain

    Same issue here

     

    Links not opening

    Mail links not opening - freezing the app

    Other apps needing Safari or system level URL handling having serious issues.

     

    The only thing that partially helped was changing default search engine to Bing (which is not a fix, I hate the thing).

    It opens safari search results but does not fix issues with other apps...

     

    a) I've been an Apple customer since 3GS, My 6+ is the last iPhone I'll buy (at least for a while). At this point, Apple has become as buggy as Droid and I feel like The S7 Edge might be buggy and have it's own problems too, but at least I can be frustrated with a different device for a while.

    I USED TO SAY TO PEOPLE: BUY AN IPHONE, IT JUST WORKS......

     

    b) As I use my iPhone at work this new bug made my SMART phone DUMB again. I really can't wait to try out droid on a day to day. Maybe it's crap. but at least it WATERPROOF, WIRELESSLY CHARGING, actually NFC ENABLED, SD-CARD Expandable crap...

     

    I do realize that this is a first world problem and that change of platform is not a solution, but since Jobs passed away things started to go downhill. Since iOS 8 I've been delaying the inevitable...leaving Apple. They really suffer from not having the old as@@@e around, squeezing the best out of people, even at the expense of driving them mad. Now we are getting their second best..

  • by Saintsgal,

    Saintsgal Saintsgal Mar 27, 2016 12:37 PM in response to Mrs C Spain
    Level 1 (4 points)
    Mar 27, 2016 12:37 PM in response to Mrs C Spain

    I too have been having the issues with Safari on my IPad Air for a couple of days  Still have the  9.2.1.  So it's  not strictly a 9.3 problem....Links won't open from email,  Click on anything in Safari and it does not work.  My iPhone 6 was still working but then I did the 9.3 update on it yesterday and now have the same problems.  Was going to download the 9.3 to the iPad as well but it wasn't showing that there was any update to do, which I thought was odd... Glad I found this information.  Had to use the Google app to browse and find this forum as Safari obviously doesn't work.  I should also mention that when I went to reply to this thread I clicked  and nothing happened, including my keyboard popping up.  I had to click HTML before it would. I've restarted the devices a few times, deleted some recently loaded apps, but to no avail.

  • by barryfromstour,

    barryfromstour barryfromstour Mar 27, 2016 12:50 PM in response to Mrs C Spain
    Level 1 (13 points)
    iPad
    Mar 27, 2016 12:50 PM in response to Mrs C Spain

    Exactly the same problem as everyone else. Can search in safari, but clicking on URL causes screen lock-up. Clicking on links in e-mail has no effect, Anyone know the cause/cure? Does Apple?

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