Mrs C Spain

Q: URLs not working in Safari or Mail after iOS 9.2.1

After updating my iPad Air 2 iOS 9.2.1, I experienced Safari crashing when trying to open a new tab. I solved this problem by disabling Search Engine Suggestions and Safari Suggestions in Settings, as recommended. However now, if I've done a search, I cannot open any of the links in that search. If I type a specific URL in the Search Box, then I can open the page, but am unable to sign in, use any links from that page, etc. Also, I find that I am unable to open any URL links that I receive in Mail and tapping on a link then locks up Mail... I have done a full sync to my iMac, which can sometimes rectify a problem, but it hasn't helped in this instance.

 

Has anyone else experienced this?

iPad Air, iOS 9.2.1

Posted on Jan 30, 2016 4:37 AM

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Q: URLs not working in Safari or Mail after iOS 9.2.1

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  • by Dr_O,

    Dr_O Dr_O Feb 21, 2016 10:24 AM in response to Mrs C Spain
    Level 1 (4 points)
    Feb 21, 2016 10:24 AM in response to Mrs C Spain

    I had updated my iPad Air 2 and iPhone 5s to 9.2.1 a couple of days before going on a vacation. I didn't notice any issues with Safari before leaving. On vacation, the iPad started acting up like everyone else has been writing in this thread. I had to resort to my iPhone to surf the web. Not the best user experience!

     

    After my return, I tried clearing the cache, and reinstalling iOS (including the backup). Unfortunately, the issues are still there. But, I have found out that if I open a website and click on links that remain in that same site then everything seems to work. Example: Open Facebook in Safari and click on links to other users - these do work. But clicking on a link to content outside of Facebook, then nothing happens. Holding a finger on any link, be it inside of that site or outside, for too long (context menu activation) will freeze Safari.

     

    Does that sound familiar to you?

  • by Mrs C Spain,

    Mrs C Spain Mrs C Spain Feb 21, 2016 1:43 PM in response to Dr_O
    Level 1 (9 points)
    Feb 21, 2016 1:43 PM in response to Dr_O

    All too familiar... When is Apple going to admit the problem and provide a fix? My iPad is rendered useless without the backup of my iPhone...

  • by morralletti,

    morralletti morralletti Feb 22, 2016 12:14 AM in response to Mrs C Spain
    Level 1 (0 points)
    iPhone
    Feb 22, 2016 12:14 AM in response to Mrs C Spain

    iPad Air 2 updated to iOS 9.3 beta and the problem continues. Safari, Mail and Google Chrome (WKWebview?) freeze with links.

  • by StephanJC,

    StephanJC StephanJC Feb 22, 2016 1:01 AM in response to Dr_O
    Level 1 (4 points)
    iPad
    Feb 22, 2016 1:01 AM in response to Dr_O

    You say it exactly!

     

    And it is bad news that 9.3 beta does not fix it .

  • by LittleCroft,

    LittleCroft LittleCroft Feb 22, 2016 1:15 AM in response to xilvestre
    Level 1 (0 points)
    Feb 22, 2016 1:15 AM in response to xilvestre

    Same here, restored but still no change.

  • by gabriele2606,

    gabriele2606 gabriele2606 Feb 24, 2016 9:37 AM in response to Mrs C Spain
    Level 1 (0 points)
    Feb 24, 2016 9:37 AM in response to Mrs C Spain

    Same here both with iphone 6s 9.2.1 and ipad mini 9.3 !!!!!

  • by hadamard,

    hadamard hadamard Feb 26, 2016 3:50 AM in response to Mrs C Spain
    Level 1 (5 points)
    Feb 26, 2016 3:50 AM in response to Mrs C Spain

    Same here...

    I am having same problem on my iPhone 6 128GB.

  • by xilvestre,

    xilvestre xilvestre Feb 26, 2016 4:22 AM in response to Mrs C Spain
    Level 1 (5 points)
    Feb 26, 2016 4:22 AM in response to Mrs C Spain

    we are many people here with the same problem, anyone has some light with it??,

  • by Alessandroci,

    Alessandroci Alessandroci Feb 26, 2016 5:43 PM in response to xilvestre
    Level 1 (0 points)
    Feb 26, 2016 5:43 PM in response to xilvestre

    IiPhone 6s 128 and IPad Air. Both with this same problem. The only absurd solution a fabric restore but without restore from backup. So all my data lost. Thank you Apple

  • by morralletti,

    morralletti morralletti Feb 27, 2016 12:14 AM in response to Alessandroci
    Level 1 (0 points)
    iPhone
    Feb 27, 2016 12:14 AM in response to Alessandroci

    The problem continues with iOS 9.3 beta 4 on iPad Air 2. I also have iPhone 5, iPhone 5S and iPad Air 1 without any problem with Safari, Mail and links.

  • by Dr_O,

    Dr_O Dr_O Feb 28, 2016 3:22 AM in response to Mrs C Spain
    Level 1 (4 points)
    Feb 28, 2016 3:22 AM in response to Mrs C Spain

    It seems that the only remedy for this issue is to do a full restore without restoring from a backup. It worked for me. Lots of work, though, but many things are already on iCloud and other cloud services. I won't say it is fixed because we don't know what the ultimate cause of this issue is. It may therefore return.

     

    As a restore is a at least temporary solution to this issue to which we don't know the cause, I doubt that Apple will provide a fix.

  • by andres1712,

    andres1712 andres1712 Feb 28, 2016 3:49 AM in response to Dr_O
    Level 1 (47 points)
    iPad
    Feb 28, 2016 3:49 AM in response to Dr_O

    Same problem.


    My temp solution, mentioned above w more detail, of substituting Mail by CloudMagic and Safari by Chrome works great >80% of the time. I complement w Mercury and , of course, Mail & Safari.


    This has taken the pressure off me and I'm relaxed using my iPad again!


    As you said, it's a big pain attempting to recover from all the different backups, iCloud, Dropbox, etc etc and at the end there are no guarantees that solution will hold longer term.

  • by valterfromrimini,

    valterfromrimini valterfromrimini Mar 8, 2016 4:33 AM in response to andres1712
    Level 1 (4 points)
    Mar 8, 2016 4:33 AM in response to andres1712

    Great tip waiting for Apple to solve this annoying problem.

  • by poacher68,

    poacher68 poacher68 Mar 10, 2016 3:54 PM in response to valterfromrimini
    Level 1 (9 points)
    Mar 10, 2016 3:54 PM in response to valterfromrimini

    Hi everybody.

     

    I first contributed to this thread in early February and by this morning I still had the same problem on my iPad Air 2, as does my wife on hers. So today I thought - what the  .... I will erase all content and settings and start again. Back to square one. No restore from back up. No restore from iTunes. Simply set up as a new iPad. Took hours. Still not quite finished.

     

    Settings says I have the latest version of 9.2.1 on the newly set up Air 2. Guess what - I STILL HAVE THE SAME PROBLEM WITH SAFARI AND LINKS, INCLUDING MAIL HYPERTEXT!!

     

    This week I swapped my old iPhone 4s for an iPhone 6. Set it up with a lot of the stuff I have on my iPad. Safari works fine on the iPhone 6! The 6 has 9.2.1.

     

    Strangely when I sync the 6 with iTunes I am told a new version of 9.2.1 is available. I am not going to update the 6!!

     

    For one moment this evening I thought I had found the problem. On the iPhone 6 the version of 9.2.1 is (13D15). On the Air 2 it is (13D20). But (13D20) was released after I first had problems with the Air 2.

     

    When will this end?!

  • by MouseOnVenus,

    MouseOnVenus MouseOnVenus Mar 11, 2016 7:15 PM in response to Mrs C Spain
    Level 1 (0 points)
    Mar 11, 2016 7:15 PM in response to Mrs C Spain

    I have exactly the same problem with my brand new 6S Plus 128 GB. No links will open in Safari after doing a Google search.

    I updated to 9.2.1 through Wifi. Strangely, when I connected to iTunes the following day, I received a message in iTunes that a new version (9.2.1) is available.

    Very annoying.

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