Mrs C Spain

Q: URLs not working in Safari or Mail after iOS 9.2.1

After updating my iPad Air 2 iOS 9.2.1, I experienced Safari crashing when trying to open a new tab. I solved this problem by disabling Search Engine Suggestions and Safari Suggestions in Settings, as recommended. However now, if I've done a search, I cannot open any of the links in that search. If I type a specific URL in the Search Box, then I can open the page, but am unable to sign in, use any links from that page, etc. Also, I find that I am unable to open any URL links that I receive in Mail and tapping on a link then locks up Mail... I have done a full sync to my iMac, which can sometimes rectify a problem, but it hasn't helped in this instance.

 

Has anyone else experienced this?

iPad Air, iOS 9.2.1

Posted on Jan 30, 2016 4:37 AM

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Q: URLs not working in Safari or Mail after iOS 9.2.1

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  • by Elsalvaje,

    Elsalvaje Elsalvaje Mar 28, 2016 4:35 PM in response to Dreex
    Level 1 (4 points)
    Mar 28, 2016 4:35 PM in response to Dreex

    Same issue. Restored from backup. Seems to be OK now. On 9.3, iPhone 5

  • by cherienat,

    cherienat cherienat Mar 28, 2016 4:52 PM in response to Vandakter
    Level 1 (4 points)
    Mar 28, 2016 4:52 PM in response to Vandakter

    Correction...the cause is booking.com only for some, as the rest of us do not and never have had booking.com installed. There are a number of reasons for this issue. Also for some, the issue began after updating to 9.3, while others had the exact same issue prior to 9.2.1.

  • by freshy,

    freshy freshy Mar 28, 2016 5:00 PM in response to Mrs C Spain
    Level 1 (5 points)
    Mar 28, 2016 5:00 PM in response to Mrs C Spain

    Well, the nice folk at Apple Support have contacted me and while they suggested a few solutions, including deleting the Booking app, none of which worked. They also suggested turning Java off for a while while they work out a solution. Oh yes. They're very aware of this problem and Richard (the nice guy at Apple Support) assured me that the engineers are already working in a solution. Let's hope they don't take long.

  • by kirucd,

    kirucd kirucd Mar 28, 2016 5:06 PM in response to Vandakter
    Level 1 (4 points)
    iPad
    Mar 28, 2016 5:06 PM in response to Vandakter

    I don't think that is the problem. I have an Ipad Air and an Iphone 5S, both with booking.com application, I have problems only

    with Ipad Air, Iphone 5S is working perfectly.

  • by Elsalvaje,

    Elsalvaje Elsalvaje Mar 28, 2016 5:08 PM in response to freshy
    Level 1 (4 points)
    Mar 28, 2016 5:08 PM in response to freshy

    If you don't mind restoring from backup ...might be quicker. Worked for me. On 9.2.1, same symptoms...went to 9.3 ...same. Recovered from backup. All good.

    iphone 5

  • by ggoffiii,

    ggoffiii ggoffiii Mar 28, 2016 5:18 PM in response to Mrs C Spain
    Level 1 (4 points)
    iPhone
    Mar 28, 2016 5:18 PM in response to Mrs C Spain

    Just glad that the word is getting out and a fix is coming soon. I reported my iPhone 6S Plus 128GB had the hyperlink issues (iMessages, Mail, Safari, etc.) Now we are on 23+ pages in the Apple forums. Great progress and glad people are reporting this issue so that they (Apple Engineers) can resolve the issue. My iPad Mini 3 128GB Wi-Fi/LTE is still working flawlessly. Go figure.

     

    http://www.ilounge.com/index.php/news/comments/hyperlink-bug-in-ios-9.3-causing- apps-iphone-6s-6s-plus-models-to-freeze-cr

  • by Elsalvaje,

    Elsalvaje Elsalvaje Mar 28, 2016 5:20 PM in response to kirucd
    Level 1 (4 points)
    Mar 28, 2016 5:20 PM in response to kirucd

    I agree. In my case, booking.com app was not the problem.

  • by janels1,

    janels1 janels1 Mar 28, 2016 5:30 PM in response to glozanomoran
    Level 1 (4 points)
    iPhone
    Mar 28, 2016 5:30 PM in response to glozanomoran

    Yes, I did the recommended turning off of JavaScript, as well as clearing web content. I even deleted the evidently somehow offending Booking.com app--then rebooted the 6s plus, no joy. Workaround does not work for me.

  • by princsleissa,

    princsleissa princsleissa Mar 28, 2016 7:17 PM in response to Dreex
    Level 1 (4 points)
    Mar 28, 2016 7:17 PM in response to Dreex

    Same here, I have an iPhone 6 and some (not all) hyperlinks were not working in Safari suddenly over the weekend before I upgraded to 9.3. I noticed it as I could not open "view full size" photos in Facebook, and thought it was a Facebook problem. I could browse around, it was limited to this function.

    I actually thought that the upgrade would fix the problem, I never upgrade right away when it's released. After the upgrade to 9.3 the links were not working anymore everywhere: Message, Mail, Safari, nothing!

    Just strange! As far as I am concerned the problem was not linked to iOS 9.3, it just got worse with it.

  • by abadegroot,

    abadegroot abadegroot Mar 28, 2016 7:21 PM in response to Mrs C Spain
    Level 1 (4 points)
    iPad
    Mar 28, 2016 7:21 PM in response to Mrs C Spain

    Hello, I have the same problems, URL's in Outlook mail and google in Safari don,t work anymore and block the Ipad.

    Did an upgrade from iOS 9.2.1 to 9.3 and a new sync with Itunes  NO RESULTS

     

    The Ipad is now for me useles!!

    Big Apple what is the solution ???

     

    Reg, A. de Groot  Thailand.

  • by Support_hadi,

    Support_hadi Support_hadi Mar 28, 2016 9:41 PM in response to abadegroot
    Level 1 (8 points)
    iPad
    Mar 28, 2016 9:41 PM in response to abadegroot

    Good news everyone, there are new updates for booking.com, Instagram, and Whatsapp

     

    Hope these apps. Will solve the problem.

     

    I will update now and tell you how it goes.

     

    Thanks everyone

     

    Hadi EM Hadi

  • by andelar,

    andelar andelar Mar 28, 2016 10:14 PM in response to Mrs C Spain
    Level 1 (4 points)
    Mar 28, 2016 10:14 PM in response to Mrs C Spain

    Ironically while googling for a solution to this problem for my friend (who couldn't google since links are not working) I was hit by same problem. This must be a common issue. Tried everything  suggested on these 22 pages. No success on either phone. I can't believe Apple has no statement or better support message than Make sure you stay up to date in case a future update resolves the problem.

    Disabling JavaScript is nonsense. The web doesn't work without it today.

  • by bsmith24,

    bsmith24 bsmith24 Mar 28, 2016 11:24 PM in response to andelar
    Level 1 (4 points)
    iPad
    Mar 28, 2016 11:24 PM in response to andelar

    They're probably working on damage control.  When people start bringing their screwed up and now worthless iPhones to Apple stores to get a free replacement phone, I wouldn't be surprised if Apple does the same thing it did with the iPhone 6 & 6+ bent phone problem - instruct their employees not to admit there's a widespread problem even if it's as plain as day when you show them your phone - and then they'll charge several hundred for a replacement.  Apple has gone to the dogs - no, dogs are good - Apple has gone to doggie doo doo.

  • by HubertWeikers,

    HubertWeikers HubertWeikers Mar 29, 2016 1:01 AM in response to Mrs C Spain
    Level 1 (4 points)
    Mar 29, 2016 1:01 AM in response to Mrs C Spain

    I have the same Problem. Deactivate Javascript helps but is not a solution. *** is wrong with Apple in the last time? The keynote was boring and the updates are crap... What are they doing???

  • by Jonas_ios,

    Jonas_ios Jonas_ios Mar 29, 2016 1:06 AM in response to Mrs C Spain
    Level 1 (46 points)
    iPhone
    Mar 29, 2016 1:06 AM in response to Mrs C Spain

    I've been in touch with Apple, and a new update should be available in two days.

    Try disabling JavaScript in Safari, and your iPad should have a partially solution to the problem

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