Apple Event: May 7th at 7 am PT
Hi there,
I bought a license for Motion 5 the 22/12/2013 I haven't used it much and since then I have reinstalled the OS on my computer and also switched from the French Appstore to the Singaporean one. Can Motion 5 support team simply transfer the license to my new App Store account, I don't understand why it doesn't sync automatically. Anyone has a solution ?
Thanks for your consideration
MacBook Air, OS X Yosemite (10.10.5), oder number : MGY1HJ3TWT
this is a user2user board, no Apple employees here, you have to contact Apple directly.
What you call 'licence' is your AppleID, bound to some AppStore:
switch the AppStore.app to French (the flag-bubble lower right) and log-in with your AppleID - dl and install Motion on your Mac....
If you still have problems after trying to log in with your AppleID as Karsten suggested, you can contact the Apple support team, there's link in the app store.
-Open the App store.
-In the quick links on the right , the fourth option is "Support". Click it.
-It will take you to a web page for support, click the "Contact Support" button.
From there, it should be clear. Cheers!
Motion 5 license lost due to OS re-install
