for some reason I cannot import standard files from my Canon XC10.
4K files are fine, but the lower resolution files cannot be imported to FCPX. Only the audio gets imported. What am I doing wrong? Can anyone help please?
The files are already in the computer in one of my external hard drives and I can see them well with the VLC application. So, there is nothing wrong with the files. Many thank
iMac, OS X Yosemite (10.10.5)
DDo you different formats on the same card? That's never a good one.
No, I have two different cards.
DDoes it open in the QT player? What are the complete and exact specs of the media?
the Apple supported camera page seems to indicate that it needs a plugin.
QT converts the file first and then opens only the audio not the film.
What version of FCP? Can you give the complete specs of the media? Maybe with an app like MediaInfo or Media Inspector?
FCPX 10.2.2. This is an example of a file.
ok, I got it. Here it is.
sorry, here it is the complet image. Previous one had a bit missing.
There's something not right there. It's not listing any video codec information.
What software versions are you using for MediaInfo and FCP?
What do you mean by software?
I bought FCPX from the online Apple shop.
This is the link of the Mediainfo
What is the version number of FCPX? Go to the Final Cut Pro menu>About Final Cut Pro.
Hi Tom
This is what I get when I try to convert the files to a different format.
TThere may be a problem with the file. The lack of video information in the video stream is peculiar. No idea what the problem is.
I fear this is a compatibility issue between canon and apple. I am working with the new C300mk2 and have the same issue. I can (after a fashion) import YCbCr 422 files but when trying to import RGB4444 files only the audio is imported. The metadata is not imported correctly for anything from the camera. The proxy files that are simultaneously recorded also only import audio - no video. For a feature that is there precisely to improve workflow time I think this should have been sorted out before Canon released any of the cameras that have this issue.
I am trying to get to the bottom of it with Canon support - I suggest everyone who has this issue should contact Canon and Apple to try to get some movement on dealing with this. The only apparent solution I have found so far is the BrorsoftMXFConverter (I only used the trial version to briefly test). This transcodes the files to Pro Res. I have not had a chance to check what metadata is collected in the transcoding though. It also adds quite a bit of time to the workflow - which is not really helpful.
I find it scandalous that we are dealing with what both parties here call professional products but they have not sorted this out for months - really disappointing!
Final Cut Pro X will not import footage
