mail won't delete mail moved to trash

I get a common email statement: Can't move mail to trash. What is going on?

iPad Air 2 Wi-Fi, iOS 9.2.1

Posted on Jan 30, 2016 10:59 AM

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1 reply

Jan 31, 2016 2:42 PM in response to stephenfromfriday harbor

Hi there Stephen,


It sounds like you are trying to delete email but get an error saying that it cannot be moved. I would use the steps in the following article that seem to be about that very issue:


Get help with Mail on iPhone, iPad, and iPod touch

"Unable to move message"

  1. Tap Settings > Mail, Contacts, Calendars. Then choose your email account.
  2. Tap Account > Advanced.
  3. Tap Deleted Mailbox and make sure that it's set to Trash.
  4. Tap Advanced, tap Account, then tap Done.

Now try to move a message. If you see the error message again, follow these steps:

  1. Tap Settings > Mail, Contacts, Calendars. Then choose your email account.
  2. Tap Account > Advanced.
  3. Tap IMAP Path Prefix, then type INBOX/.
  4. Tap Account, then tap Done.

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mail won't delete mail moved to trash

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