Q: Can't update or restore Iphone 6+. stuck on itune icon, or apple logo

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ElHoussine

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Q: Can't update or restore Iphone 6+. stuck on itune icon, or apple logo

hello,

i can't update iphone, the processus is blocked when the internal program is updated (50% of update/restore process)

itunes show me the error code (-1)

below error log

thanks and regards.

[21:26:30.0783] bbupdater: core dump collection disabled

[21:26:30.0783] send_bbupdate_status: sending baseband update status to host

[21:26:30.0783] update_baseband: calling CFNotificationCenterRemoveEveryObserver

[21:26:30.0783] update_baseband: bbupdater error: The operation couldn\U2019t be completed. (BBUpdater error 47 - Failed gatherPersonalizationParameters in second stage)

[21:26:30.0783] Update[Baseband] error - The operation couldn\U2019t be completed. (RamrodErrorDomain error 1004 - update_baseband: failed querying baseband info)

[21:26:30.0783] Update[Baseband] failed - 0 retries remaining...

[21:26:30.0783] 0: RamrodErrorDomain/3ec: update_baseband: failed querying baseband info

[21:26:30.0783] 1: BBUpdater/2f: Failed gatherPersonalizationParameters in second stage

[21:26:30.0783] unable to convert ramrod error 1004

[21:26:30.0783]

[21:26:30.0783] ==== end of device restore output ====

[21:26:30.0789] AMRAuthInstallDeletePersonalizedBundle

[21:26:30.0872] <Restore Device 00000000080A7F20>: Restore failed (result = -1)

[21:26:30.0873] Restore completed, status:-1

[21:26:30.0873] Failure Description:

[21:26:30.0873] Depth:0 Error:AMRestorePerformRestoreModeRestoreWithError failed with error: -1

[21:26:30.0873] Depth:1 Error:L’opération n’a pas pu s’achever. (AMRestoreErrorDomain erreur -1 - Failed to handle message type StatusMsg)

[21:26:30.0873] Depth:2 Error:L’opération n’a pas pu s’achever. (AMRestoreErrorDomain erreur -1 - failed to update device firmware)

[21:26:30.0873] Depth:3 Error:L’opération n’a pas pu s’achever. (AMRestoreErrorDomain erreur -1 - ramrod firmware update failed)

[21:26:30.0873] Depth:4 Error:L’opération n’a pas pu s’achever. (RamrodErrorDomain erreur 1004 - update_baseband: failed querying baseband info)

[21:26:30.0873] Depth:5 Error:L’opération n’a pas pu s’achever. (BBUpdater erreur 47 - Failed gatherPersonalizationParameters in second stage)

iPhone 6 Plus

Posted on Jan 30, 2016 2:03 PM

I have this question too

Q: Can't update or restore Iphone 6+. stuck on itune icon, or apple logo

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by ChitlinsCC,

ChitlinsCC Jan 30, 2016 2:14 PM in response to ElHoussine
Level 5 (7,820 points)

Notebooks

Jan 30, 2016 2:14 PM in response to ElHoussine

click/tap on the " 1 "in the first row of the first table > Get help with iOS update and restore errors - Apple Support
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by ElHoussine,

ElHoussine Jan 30, 2016 2:23 PM in response to ChitlinsCC
Level 1 (0 points)

Jan 30, 2016 2:23 PM in response to ChitlinsCC
hi & thanks ChitlinsCC
i tried this in vain, i'm tryni to find an other solution from experts
Your device or computer might have a hardware issue that stops the update or restore from completing.
Check that your security software and settings aren't blocking your device from communicating with the Apple update server.
Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
Make sure that your security software and settings are allowing communication between your device and update servers.
If you still see the error message when you update or restore, contact Apple support.
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by ChitlinsCC,

ChitlinsCC Jan 30, 2016 2:27 PM in response to ElHoussine
Level 5 (7,820 points)

Notebooks

Jan 30, 2016 2:27 PM in response to ElHoussine
see if the text of click/tapping #1 in the link (as I said) doesn't look familiar...
Check for hardware issues
Errors: 1, 3, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 53, 56, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
Your device or computer might have a hardware issue that stops the update or restore from completing.
Check that your security software and settings aren't blocking your device from communicating with the Apple update server.
Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
Make sure that your security software and settings are allowing communication between your device and update servers.
If you still see the error message when you update or restore, contact Apple support.
If you still see the error message, check for outdated or modified software.

ElHoussine wrote:

hi & thanks ChitlinsCC

i tried this in vain, i'm tryni to find an other solution from experts

Your device or computer might have a hardware issue that stops the update or restore from completing.

Check that your security software and settings aren't blocking your device from communicating with the Apple update server.

Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.

Make sure that your security software and settings are allowing communication between your device and update servers.

If you still see the error message when you update or restore, contact Apple support.
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by ElHoussine,

ElHoussine Jan 30, 2016 2:59 PM in response to ChitlinsCC
Level 1 (0 points)

Jan 30, 2016 2:59 PM in response to ChitlinsCC

thanks.
i disabled security software and firewall,
i checked all pre-requisites.
the firemware is already download in my laptop (C:..\roaming\itunes\software update\).
BR
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by ChitlinsCC,

ChitlinsCC Jan 30, 2016 3:02 PM in response to ElHoussine
Level 5 (7,820 points)

Notebooks

Jan 30, 2016 3:02 PM in response to ElHoussine

see #4 in either list
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by ElHoussine,

ElHoussine Jan 30, 2016 5:00 PM in response to ChitlinsCC
Level 1 (0 points)

Jan 30, 2016 5:00 PM in response to ChitlinsCC

i already done without success
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by ChrisJ4203,

ChrisJ4203 Jan 30, 2016 5:09 PM in response to ElHoussine
Level 9 (58,633 points)

iPhone

Jan 30, 2016 5:09 PM in response to ElHoussine

ElHoussine wrote:

i already done without success

You have been unable to contact Apple Support?
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by ChitlinsCC,

ChitlinsCC Jan 30, 2016 5:12 PM in response to ElHoussine
Level 5 (7,820 points)

Notebooks

Jan 30, 2016 5:12 PM in response to ElHoussine

explain your "without success" in detail... I was able to schedule a call just now

start again here > Contact Apple for support and service - Apple Support
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by ChitlinsCC,

ChitlinsCC Jan 30, 2016 5:18 PM in response to ChrisJ4203
Level 5 (7,820 points)

Notebooks

Jan 30, 2016 5:18 PM in response to ChrisJ4203

perhaps the confusion of the Middle East - it is far from comprehensive as of yesterday = try "Yemen" = shows shaded on the 'map' of Arabian Peninsula, but no number
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by ChrisJ4203,

ChrisJ4203 Jan 30, 2016 5:22 PM in response to ChitlinsCC
Level 9 (58,633 points)

iPhone

Jan 30, 2016 5:22 PM in response to ChitlinsCC

At this time, I find anything is possible. Plus I've probably been sitting in front of this computer too long today trying to answer questions.
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by ChitlinsCC,

ChitlinsCC Jan 30, 2016 5:28 PM in response to ChrisJ4203
Level 5 (7,820 points)

Notebooks

Jan 30, 2016 5:28 PM in response to ChrisJ4203

I hear you... B*** Thirty
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by 77507386,

77507386 Jan 30, 2016 8:31 PM in response to ElHoussine
Level 1 (0 points)

Jan 30, 2016 8:31 PM in response to ElHoussine

how to enable my iphone6? it is disable science 2 hours.
It says connect iTunes. how to reset software?
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by ChrisJ4203,

ChrisJ4203 Jan 30, 2016 9:09 PM in response to 77507386
Level 9 (58,633 points)

iPhone

Jan 30, 2016 9:09 PM in response to 77507386

Your problem is not the same as the OP, and adding on like you are doing is what is called thread jacking. While I would normally report this, it is easier for me to provide you with information. See the instructions in this support document for a disabled device. If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
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Q: Can't update or restore Iphone 6+. stuck on itune icon, or apple logo

All replies Helpful answers

by ChitlinsCC,

by ElHoussine,

by ChitlinsCC,

Check for hardware issues

If you still see the error message, check for outdated or modified software.

by ElHoussine,

by ChitlinsCC,

by ElHoussine,

by ChrisJ4203,

by ChitlinsCC,

by ChitlinsCC,

by ChrisJ4203,

by ChitlinsCC,

by 77507386,

by ChrisJ4203,

All replies

Helpful answers