hockey2014

Q: brother MFC-J475DW will print one e-mail but not next, will not print from Pages, prints from web

brother MFC-J475DW will print one e-mail but not next, will not print from Pages, prints from web & ipad

iMac (24-inch Mid 2007), OS X Mavericks (10.9.1)

Posted on Jan 30, 2016 5:07 PM

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Q: brother MFC-J475DW will print one e-mail but not next, will not print from Pages, prints from web

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  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Jan 30, 2016 5:15 PM in response to hockey2014
    Level 5 (7,778 points)
    Notebooks
    Jan 30, 2016 5:15 PM in response to hockey2014

    be more specific about your problem, we get that you can print from other devices. Repeat your device and OS X specs to verify your Product Info that automatically gets inserted in your first post

     

    Tell us a Story

    - with a beginning, a middle and end. We need to understand everything that you know and have experienced.

    If this issue is new, tell us what immediately preceded its onset - add software, upgrade or update? New equipment?

     

    Quoted from  Apple's "How to write a good question"

       To help other members answer your question, give as many details as you can.

    • Include your product (device) name and specs such as processor speed, memory, and storage capacity. Please do not include your Serial Number, IMEI, MEID, or other personal information.
    • Provide the version numbers of your operating system and relevant applications, for example "OS X 10.4.11" or "Safari 4.1.3".
    • Describe the problem, and include any details about what seems to cause it.
    • List any troubleshooting steps you've already tried, or temporary fixes you've discovered.

     

    For a detailed "coaching", please see the User Tips Help us to help you on these forums and Writing an effective Apple Support Communities question

     

    "Keep It Short and Simple" - Take your time... but be thorough - ÇÇÇ

  • by hockey2014,

    hockey2014 hockey2014 Jan 30, 2016 6:15 PM in response to ChitlinsCC
    Level 1 (0 points)
    Jan 30, 2016 6:15 PM in response to ChitlinsCC

    Brother MFC-J475DW will print one e-mail but not next, will not print from Pages, prints from web & iPad.

    I have deleted the printer & reset the printing system a number of times. It is set up using USB & the printer used to set up wi-fi wireless to Bell.

    I have contacted Brother & confirmed the printer is working properly. It will scan & print test page.

    I am running OSX 10.9.5, 3.2 GHz, 8 GB memory.

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Jan 30, 2016 6:23 PM in response to hockey2014
    Level 5 (7,778 points)
    Notebooks
    Jan 30, 2016 6:23 PM in response to hockey2014

    Were you able to do the failing actions, then it began at some point? If so, what event immediately preceded its onset? Add some software? Upgrade/update? Anything at all that preceded, including environment.

     

    make sure you have the most current driver (2 years old?) > http://support.brother.com/g/b/downloadlist.aspx?c=us&lang=en&prod=mfcj475dw_us_ as&os=132

  • by hockey2014,

    hockey2014 hockey2014 Jan 30, 2016 6:38 PM in response to ChitlinsCC
    Level 1 (0 points)
    Jan 30, 2016 6:38 PM in response to ChitlinsCC

    my wife told me she heard the printer come on last week with no one using it. After that it did not work properly. No error messages displayed. I did attempt to download the latest brother driver. However after I download it I cannot open it. When I click on the icon it want me to download it again?

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Jan 30, 2016 6:55 PM in response to hockey2014
    Level 5 (7,778 points)
    Notebooks
    Jan 30, 2016 6:55 PM in response to hockey2014

    hockey2014 wrote:

     

    my wife told me she heard the printer come on last week with no one using it. After that it did not work properly. No error messages displayed. I did attempt to download the latest brother driver. However after I download it I cannot open it. When I click on the icon it want me to download it again?

    Spooky. Printer needs a doctor.

    After you have read these thoroughly - and done all they suggest, you can safely call Brother  back and safely say that you have done your due diligence troubleshooting - stressing the spooky behavior while unattended

     

    Get help resolving printer issues on your Mac - Apple Support

     

    https://support.apple.com/en-us/HT201539

    Reset the printing system on your Mac

    If other steps don't fix your printing issue, resetting the printing system might help.

    ....