delarouch
Level 1 (10 points)
Notebooks

Q: 12" MacBook camera not working. Just blank!

Ever since I bought the 12" MacBook, I've not tried the Photo Booth apps at all. Not even once. To my surprise, it didn't work at all and just shows black screen when I tried to use it today. Although the camera green light is lighted up, there isn't any image or anything on the screen wishing the photo booth app.

 

Anyone has the same experience? I think I need to bring it to Apple for repair.

 

ps: For those have not tested the camera... do it now!!

MacBook, OS X El Capitan (10.11.3)

Posted on Jan 30, 2016 8:40 PM

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delarouch

Q: 12" MacBook camera not working. Just blank!

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  • by judysings,

    judysings judysings Feb 1, 2016 7:09 AM in response to delarouch
    Community Specialists
    Feb 1, 2016 7:09 AM in response to delarouch

    Hi delarouch,

    The resource below will provide some basic troubleshooting steps for the built-in camera (also called the iSight or FaceTime camera) on your MacBook.  First, make sure there is no protective film over the camera lens.  Also, if you are using a case, remove it to test the camera.  If the camera does not work with Apple's applications - Chat, FaceTime, Photo Booth, etc. then it may need to physically inspected by an Apple Retail Store or Authorized Apple Service Provider.

    How to Troubleshoot iSight

     

    Take care,

  • by delarouch,

    delarouch delarouch Feb 2, 2016 6:30 AM in response to judysings
    Level 1 (10 points)
    Notebooks
    Feb 2, 2016 6:30 AM in response to judysings

    Hi Judy,

     

    My MacBook has no protective film or case at all. I'e tried the Troubleshoot iSight link and teh problem still there.

     

    When I run the Photo Booth, the camera green button kept blinking non stop and nothing happens when I click the red take photo button. I guess I need to bring the MacBook to be physically inspected by an Apple Retail Store guy. Anyway thanks for the help.

     

    Regards

     

    Syed

  • by judysings,

    judysings judysings Feb 2, 2016 8:39 AM in response to delarouch
    Community Specialists
    Feb 2, 2016 8:39 AM in response to delarouch

    Hello delarouch,

    Thanks for the update.  Hopefully the Apple store genius or an Apple Authorized Service provider in your area can resolve this for you.

    Cheers,